Study: Two-thirds of shoppers concerned about holiday data breaches

The COVID-19 pandemic has forced reluctant shoppers to spend online, but many remain concerned about cybersecurity risks.

By Tatiana Walk-Morris • Nov. 19, 2020

5 ways sophisticated bots could turn your Black Friday campaigns into a #BotFriday disaster

The world's largest retailers lose millions of dollars to sophisticated bots each year. Do you know how these bots work and how to respond?

By Bethann Noble, Head of Product Marketing, White Ops • Oct. 26, 2020

Boost in e-commerce may lead to more counterfeits: study

With more consumers shopping online this year, the threat of online counterfeits looms, according to Red Points. 

By Tatiana Walk-Morris • Oct. 22, 2020

EBay to verify sneakers sold for more than $100

The retailer has introduced other authentication initiatives to build trust with online shoppers.

By Tatiana Walk-Morris • Oct. 15, 2020

With Guest mode, Google lets Assistant users interact without saving data

The new privacy-focused feature aims to give consumers more control of their user experience. 

By Tatiana Walk-Morris • Oct. 8, 2020

Amazon's product quality woes extend beyond its Marketplace

The e-commerce giant is facing Congressional scrutiny after a CNN report that several of its AmazonBasics products present serious safety hazards.

By Daphne Howland • Sept. 17, 2020

Verishop debuts Verified Shops program for vetted brands

By evaluating sellers on its platform, the company joins other e-commerce sites in attempting to provide customers with deeper authentication efforts. 

By Tatiana Walk-Morris • Sept. 14, 2020

EBay to authenticate, cut seller fees for luxury watches

The site’s new features aim to protect customers' funds and verify high-end watches.

By Tatiana Walk-Morris • Sept. 10, 2020

Retailers, trade groups join coalition against counterfeit sales

In the eyes of the Buy Safe America Coalition, third-party platforms' efforts to stop knockoffs have fallen short.

By Tatiana Walk-Morris • Sept. 4, 2020

Let's get real – navigating fear and the customer experience

If your current approach to Customer Experience is all about the "what" and the "right now," you're missing a huge opportunity to differentiate from the competition.

Aug. 27, 2020

Instacart boosts security for shoppers after breach

In the coming months, the grocery delivery service will expand the use of two-factor authentication to more features within the shopper app. 

By Jessica Dumont • Aug. 25, 2020

Amazon, KF Beauty team up in court over alleged counterfeits

The retailers filed a lawsuit claiming fake goods were sold on the e-commerce giant's platform, marking another case in its fight against counterfeits.

By Tatiana Walk-Morris • Aug. 14, 2020

EBay, Prova Group partner on sports memorabilia authentication

The marketplace joins Amazon and others in setting up measures to combat the sale of counterfeit goods, one of the biggest threats to resale.

By Tatiana Walk-Morris • Aug. 5, 2020

Retail shrink totaled nearly $62B in 2019

Shrink is at an all-time high, up $11 billion from 2018, according to a new report by the National Retail Federation.

By Tatiana Walk-Morris • July 17, 2020

New Amazon 'counterfeit crimes unit' aims for zero fakes

The e-commerce giant says prevention remains a priority but that its new taskforce will help it pursue civil and criminal measures against "bad actors."

By Daphne Howland • June 24, 2020

Amazon, Valentino team up in court over alleged counterfeits

The e-commerce giant has come under fire before for the proliferation of fakes on its website, but says it will "take aggressive action."

By Daphne Howland • June 22, 2020

Many shoppers worry about fake goods during COVID-19 outbreak

Over two-thirds of shoppers are concerned that the outbreak will lead to more counterfeit or low-quality goods being sold online, Red Points found.

By Tatiana Walk-Morris • March 23, 2020

Can retailers combat consumer desire for counterfeits?

Online marketplaces have launched initiatives aimed at addressing counterfeit sales, but those efforts can be cumbersome for brands. 

By Tatiana Walk-Morris • Feb. 11, 2020

Security is key for retailers. But it can't stand in the way of efficiency, CIO says

When overhauling the furniture retailer's connectivity solutions, Rent-A-Center's Mike Santimaw had to shift the security-focused model of the business.

By Samantha Schwartz • Jan. 15, 2020

Visa, Mastercard hold fast to gas stations' chip-card deadline

Fuel retailers were given an extra five years to upgrade to EMV technology, but 70% of convenience store owners in a survey said they still haven't done so.

By Dan Ennis • Jan. 10, 2020

Cybercriminals latest retail target? Loyalty programs

Failing to protect reward program data can drive customers to more secure competitors.

By Tatiana Walk-Morris • Jan. 2, 2020

97% of retailers hit by organized theft and other crimes

According to the National Retail Federation, 68% of companies have seen an increase in organized retail crime. 

By Tatiana Walk-Morris • Dec. 27, 2019

Wawa hit with malware data breach

The convenience and fuel retailer said the data security incident may have impacted all locations.

By Lisa Rowan • Dec. 23, 2019

Macy's data breach caused by a customized Magecart attack, research finds

Digital skimmers have been around for years, but a new type of point-of-sale attack is tailored for the target. 

By Samantha Schwartz • Dec. 23, 2019

Retail cyberattack attempts up 20% last year

Increased attack sophistication has some chief information security officers planning to increase staffing in 2020.

By Lisa Rowan • Dec. 17, 2019