Macy's sued for minority shoppers' detention, fines

The retailer is facing a class-action lawsuit that alleges “coercive collection practices” of minority shoppers. 

By Daphne Howland • Dec. 7, 2015

Target reaches $39.4M settlement with banks over massive breach

Target’s nightmare from its December 2013 cyber breach isn’t over yet, but this settlement brings it that much closer. 

By Daphne Howland • Dec. 3, 2015

Massive hack of toy retailer VTech exposes children's data

The news could chill sales just when tech-based toys were poised to boost holiday toy sales.

By Daphne Howland • Dec. 1, 2015

5 mistakes from Black Friday past—and how retailers can avoid them

The enormous opportunity that is Black Friday comes laden with potential pitfalls that retailers have experienced all too often. 

By Daphne Howland • Nov. 24, 2015

Report: Shoppers take their frustrations out on Black Friday/Cyber Monday

Consumers who have had bad experiences at retailers during the year are holding a grudge at the holidays.

By Daphne Howland • Nov. 6, 2015

Survey: Most consumers don't trust retailers with their data

"Intrusive" activities also undermine consumer trust. 

By Ian P. Murphy • Oct. 26, 2015

Target to issue more secure chip-and-PIN cards

The retailer is one of the first to issue these type of chip-enabled cards in the U.S.

By Daphne Howland • Oct. 15, 2015

FBI warns that EMV cards should have PINs

Many retailers have advocated for banks to issue cards with the full “chip-and-PIN” capabilities that are now familiar abroad.

By Daphne Howland • Oct. 12, 2015

Ubiquitous Bed Bath & Beyond coupons hitting the company's margins

But the retailer faces other hurdles, too, including its slow work in e-commerce, its thin margins and its difficulty differentiating its merchandise.

By Daphne Howland • Oct. 2, 2015

NRF warns retailers of rising organized crime

Organized crime accounts for some $30 billion of retail shrink, according to the National Retail Federation’s annual Organized Retail Crime Survey.

By Daphne Howland • Sept. 16, 2015

Target experiencing supply chain troubles due to new initiatives

Target seems to be admitting that it has a problem, the first step in solving it.

By Daphne Howland • Sept. 8, 2015

Wal-Mart working on reducing 'shrink' as theft hits earnings

The retailer cited problems with theft and poor inventory control three times in its recent quarterly earnings press release and another 13 during its conference call with investors Tuesday.

By Daphne Howland • Aug. 19, 2015

Target, Visa agree on $67M to settle data breach

The retailer is in similar talks with MasterCard, the companies said. But some smaller financial institutions aren’t satisfied.

By Daphne Howland • Aug. 19, 2015

Report: Only 10% of U.S. consumers have adopted EMV cards

The October deadline for compliance is looming, but most shoppers don't have EMV cards.

By Ian P. Murphy • Aug. 11, 2015

Nike getting assertive about cybersecurity recruitment

Retailers are realizing they must have the humans and technology that understand the unique needs of retail — stop the bad users, but let in the good customers easily.

By Daphne Howland • Aug. 11, 2015

US accounts for 48% of all global card fraud damages

The Nilson Report found that worldwide losses resulting from fraud on credit, debit, and prepaid cards reached $16.3 billion in 2014.

By Ian P. Murphy • Aug. 7, 2015

The key to tight cybersecurity: Watch the vendors

In today's retail environment, retailers are really only as secure as their least secure vendor.

By Daphne Howland • Aug. 6, 2015

Costco, Sam's Club, others caught up in photo services data troubles

The trouble at the retailers stems from a possible data breach at photo services company PNI Digital Media.

By Daphne Howland • July 21, 2015

US clothing group: Alibaba is failing to curb faux goods

The American Apparel & Footwear Association sent an open letter to Alibaba Group's Jack Ma over what it says is a lack of progress combating the sale of fakes on its website.

By Daphne Howland • July 20, 2015

CVS warns of possible photo site breach

The problem is a reminder that the introduction of chip-and-PIN or EMV credit cards is hardly the last answer to payment data breaches.

By Daphne Howland • July 20, 2015

How a recall can actually help — and not just hurt — a retailer's brand

By alerting customers to product quality issues in a timely manner, retailers can enhance customer loyalty and even help their brand image.  

By Daphne Howland • July 1, 2015

Wal-Mart reinstating greeters as part of anti-theft push

The retailer is testing the return of the Wal-Mart door greeter, who may be checking receipts as customers leave and otherwise help deter theft.

By Daphne Howland • June 22, 2015

Wal-Mart pushes to crack down on theft

Its recent wage increases may mean that the retailer needs to trim fat elsewhere.

By Daphne Howland • June 5, 2015

OTA names most trustworthy online retailers

The announcement during IRCE revealed American Greetings leads in security, privacy and consumer protection. 

By Ian P. Murphy • June 3, 2015

Why fake goods are a real problem—and what retailers can do about it

Fake goods are becoming commonplace in emerging online markets. What should retailers do?

By Daphne Howland • May 27, 2015