Smartphones are most popular devices for online shopping, survey says

Less than a third of shoppers plan to use a desktop or laptop for purchasing, while just 16% will browse on a tablet.

By Robert Williams • Oct. 21, 2019

Retail loyalty programs are prime targets for online fraud

Customer identity manipulation has also experienced growth as a method for attacks, according to a new report.

By Tatiana Walk-Morris • Oct. 21, 2019

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Zappos bucks cash payouts, proposes 10% discount as breach settlement

Impacted customers received emails entitling them to a one-time, 10% discount through the end of the year following the 2012 data breach.

By Samantha Schwartz • Oct. 21, 2019

Affirm launches mobile app for payment installments

Half of the payment platform's users are millennials or Gen Z shoppers. 

By Tatiana Walk-Morris • Oct. 18, 2019

Beauty search engine Mira launches with backing from Unilever Ventures

Aimed at connecting shoppers to the right products for their needs, the platform also serves as an online community for beauty users to seek advice.

By Cara Salpini • Oct. 17, 2019

Accenture: More consumers willing to share data when there's transparency

However, more than 75% of consumers said they are uncomfortable with data collection through microphones or voice assistants.

By Robert Williams • Oct. 17, 2019

Store concept b8ta expands into fashion, lifestyle

A year after Macy's investment, the "retail as a service" platform is moving into apparel at a location dubbed "Forum" in Los Angeles.

By Daphne Howland • Oct. 17, 2019

Five Below to build gaming venues attached to stores

As part of an investment in Nerd Street Gamers, a multi-store pilot of "Localhost" spaces will begin in 2020.

By Tatiana Walk-Morris • Oct. 16, 2019

Walmart relaunches online toy ‘lab’

The retail giant is once again deepening its push into the category ahead of the holiday season, as the race to fill the Toys R Us void goes into its second year. 

By Ben Unglesbee • Oct. 16, 2019

Most Americans still have reservations on going cashless, survey finds

Although mobile payments might streamline retail operations, most Americans believe stores should be required to accept cash, according to the report. 

By Anna Hrushka • Oct. 15, 2019

Standard Cognition buys retail tech startup DeepMagic

As competition within the cashierless technology space ramps up, the acquisition positions the company to better take on Amazon Go.

By Tatiana Walk-Morris • Oct. 14, 2019

6 ways retailers can win the holidays

It's a high stakes year, as retailers have closed nearly 7,300 stores thus far and 28 retailers are facing bankruptcy in the next 12 months.

By Kaarin Moore • Oct. 14, 2019

Women plan to shop online, on mobile this holiday season

Survey results from daVinci Payments show women intend to keep holiday spending consistent with last year's.

By Lisa Rowan • Oct. 11, 2019

The Vitamin Shoppe opens first of 5 planned experiential stores

The location offers tech features to personalize the in-store shopping experience.

By Tatiana Walk-Morris • Oct. 11, 2019

REI expands online selection with dropshipping

Danner, ECCO and Salomon are among the first brands to participate by shipping orders directly to customers.

By Lisa Rowan • Oct. 11, 2019

Retailers spent 6% less on holiday ads in 2018

Social media and digital advertising took the lead in spending growth. 

By Tatiana Walk-Morris • Oct. 11, 2019

Michael Kors doubles active users with Facebook Messenger tie-in

The fashion brand's campaign for a new fragrance lets users enter a chance to meet model Gigi Hadid.

By Robert Williams • Oct. 11, 2019

Why subscription boxes aren't just e-commerce as usual

Inventory management and fulfillment strategies differ from e-commerce, and personalization at scale adds new complexity to the model.

By Deborah Abrams Kaplan • Oct. 10, 2019

Abercrombie & Fitch, Hollister launch Instagram Checkout

The in-app checkout feature adds to the retailer's growing slate of diverse payment methods.

By Lisa Rowan • Oct. 10, 2019

8 dressing rooms and what they say about the state of retail

Editor Kaarin Vembar visited a variety of fitting rooms in the Washington, D.C., area. Here's what she found.

By Kaarin Moore • Oct. 10, 2019

GOAT showcases world’s rarest sneakers with AR try-ons

App users can test out limited-edition styles from Nike's Air Jordan, Air Force 1 and Dunk brands.

By Robert Williams • Oct. 8, 2019

Adidas first to sell shoes via Snapchat game

Dick's Sporting Goods is also partnering on "Baseball's Next Level" to let gamers buy limited-edition cleats displayed in retro graphics.

By Robert Williams • Oct. 8, 2019

How to futurize your retail and hospitality workforce

What actions can retail and hospitality organizations take today to be considered best-in-class employers tomorrow?

By John Orr, SVP of Retail Strategy, Ceridian • Oct. 7, 2019

Google intros price-tracking, enhanced visual search in latest e-commerce bid

Two updates show the search giant ramping up an e-commerce battle with Amazon and Pinterest during the holiday shopping season.

By Peter Adams • Oct. 4, 2019

Are retailers doomed for more outages this holiday season?

J. Crew, Lowe's and Walmart experienced tech glitches or crashes last Black Friday. Experts weigh in on how companies can prevent a repeat this year.

By Caroline Jansen • Oct. 3, 2019