UPS seeks FAA approval for drone delivery service via new subsidiary

The carrier currently has multiple drone delivery pilots underway, but FAA approval would enable the company to bring the service up to scale by removing certain flight restrictions. 

By Morgan Forde • July 25, 2019

Study: Mobile web usage overtakes time spent on Facebook by 3%

Mobile app usage has become more fragmented as consumers spend more time on YouTube, Gmail and Instagram.

By Robert Williams • July 24, 2019

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Amazon plans to open more Go stores in Chicago, Seattle

The new locations are an indicator of the e-commerce giant’s brick-and-mortar expansion strategy.

By Tatiana Walk-Morris • July 23, 2019

Warehouse tech glitches cause $25M disruption for Asos

The problems slashed the inventory available to customers, taking a bite out of sales and margins. 

By Emma Cosgrove • July 23, 2019

Perfect Corp. rolls out makeup AR tool for small businesses

With the technology, companies can introduce artificial intelligence and augmented reality to help customers make beauty purchasing decisions.

By Tatiana Walk-Morris • July 23, 2019

EBay announces new technology chief

Along with the promotion of a longtime veteran to CTO, the company revealed other new hires, including alumni of Amazon, Twitter and Yahoo.

By Lisa Rowan • July 23, 2019

EBay buys minority stake in Paytm Mall

The investment gives the marketplace access to an audience of more than 450 million customers.

By Lisa Rowan • July 22, 2019

Why dynamic and personalized pricing strategies haven’t taken over retail — yet

The robots are here and ready to overthrow the standardized price tag. They're just waiting for retailers to hit the start button. 

By Ben Unglesbee • July 22, 2019

Giant Eagle to pilot checkout-free shopping

The technology will include computer vision, artificial intelligence and cameras around the store to keep track of what customers are grabbing. 

By Krishna Thakker • July 18, 2019

Uber launches shopping app with Cargo to boost in-car commerce

The app, which only works during an Uber trip, also will have daily deals to give riders a chance to buy limited-time items. 

By Robert Williams • July 18, 2019

Chico's-owned Soma to sell fit tech bra through b8ta

In addition to offering its "SOMAINNOFIT" bra in the retail concept's stores, the intimates brand also announced an expanded partnership with QVC.

By Caroline Jansen • July 18, 2019

Consumers like chatbots but prefer human interaction

A recent survey finds that respondents prefer the ease of communication and customer experience that come with talking to a person.

By Tatiana Walk-Morris • July 17, 2019

Back-to-school shopping on mobile will jump this year

A Deloitte study shows changing consumer trends for school supplies in late summer, but most shoppers still favor brick-and-mortar stores for purchases.

By Robert Williams • July 16, 2019

Target brings in Facebook vet to lead tech ops

Hari Govind will oversee cloud computing, network connectivity and operations for technology throughout the retailer's business. 

By Ben Unglesbee • July 16, 2019

Only one-third of shoppers have seen top tech features in stores

A report from A.T. Kearney reveals that shoppers aren't seeing well-known tech in stores, despite three-fourths of shoppers being familiar with it.

By Lisa Rowan • July 16, 2019

Rue21 partners with Klarna for online orders

The service allows customers of the apparel retailer to pay for their purchases in four installments.

By Lisa Rowan • July 15, 2019

Bolt raises $68M to help retailers compete with Amazon

The startup aims to support retailers whose online shopping operations can’t keep up with the e-tailer by offering checkout and fraud detection features.

By Tatiana Walk-Morris • July 12, 2019

Prime Day sales begin early for Alexa users

Amazon revealed that shoppers who own the smart devices have access to select sales on Saturday by asking, "Alexa, what are my deals?"

By Kaarin Moore • July 12, 2019

Pinterest debuts fresh video tools for creators, brands

The company also added analytics tools to give brands data on lifetime views and insights into video performance.

By Robert Williams • July 11, 2019

Amazon to invest $700M to retrain 100K employees

Programs to reskill current staff will allow the company to gain technical talent without having to fight over a small pool of qualified workers.

By Matt Leonard • July 11, 2019

Shopping on smart speakers is growing faster than previously forecast

Revised estimates from eMarketer predict that the number of Americans who shop by the voice-powered devices will rise 31.6% to 31 million this year.

By Robert Williams • July 10, 2019

Wear it out: How smart tech and data collection will impact retail

As companies further develop technologies, consumers are awakening to adverse outcomes of gathering too much personal information.

By Tatiana Walk-Morris • July 10, 2019

Stop & Shop introduces ‘Free-Days’ to boost in-store visits, app use

On select Fridays, the grocer will notify customers through its app of free products that can be picked up in locations across the Northeast.

By Jessica Dumont • July 9, 2019

From social commerce to TikTok: The 9 most successful mobile campaigns of 2019

Mobile marketers were full of surprises in the first half of the year with efforts that scanned, scorched and sliced their way to success.

By Chantal Tode , Natalie Black (Koltun) , Chris Kelly , Kira Barrett • July 9, 2019

What brands are getting wrong about AR

The technology is expected reach a market value of $83 billion by 2021 — so how are so many marketers still missing the mark?

By Chris Kelly • July 9, 2019