REI hires retail veteran CIO

Christine Putur, the second CIO in the company's history, is also the second woman to hold that position at the retailer.

By Dan O'Shea • Nov. 7, 2017

'Tis the season for retail security threats

Retailers are mindful of ways to generate more revenue during the holidays, but they need to pay just as much attention to looming security threats, according to a Cyber4Sight report. 

By Dan O'Shea • Nov. 5, 2017

Latch beats Amazon Key to in-home deliveries in NYC

Secure deliveries to customers' houses and apartments are quickly becoming the next big thing in convenient package delivery.

By Dan O'Shea • Nov. 1, 2017

Personalization is still lacking and shoppers are getting frustrated

Only 22% of consumers actually find their retail shopping experience to be highly personalized, according to a recent study.  

By Dan O'Shea • Oct. 31, 2017

Walmart expands use of in-store inventory robots

Robots will soon be on call at more than 50 of the big-box retailer's stores to conduct inventory checks and give associates more time to spend with customers.

By Dan O'Shea • Oct. 30, 2017

Target, Levi, Lululemon talk RFID

Three retailers that have embarked on RFID programs say the operational benefits are clear, but that challenges remain for broader implementation.

By Dan O'Shea • Oct. 25, 2017

Most online shoppers view fraud as inevitable

But that doesn't mean they're happy about it. Nearly 60% of customers are willing to accept whatever security measures it takes to prevent fraud, according to new research.

By Dan O'Shea • Oct. 22, 2017

Can data analytics predict store closures?

New approaches to big data analytics may help retailers make smarter decision about where to invest — and where not to.

By Dan O'Shea • Oct. 16, 2017

Online hijacking threatens retailers’ holiday plans

The growing problem, which involves unauthorized ads appearing on retailer websites to steal clicks and revenue, is set to peak this holiday season, according to a new report. 

By Dan O'Shea • Oct. 2, 2017

RILA partners with Zebra on (R)Tech Innovation Center

The innovation hub is helping the industry better manage data security.

By Dan O'Shea • Sept. 21, 2017

Consumers want personalization, still unwilling to give up data

A study by Oracle shows that 57% of shoppers want one-click checkout that can only be enabled through a payment profile, yet 67% don't want to set up such accounts.

By Dan O'Shea • Sept. 20, 2017

Irma could hit holiday inventories

Planalytics says some $2.75 billion in sales could be lost to Irma, in addition to costs incurred by damage.

By Daphne Howland • Sept. 14, 2017

Consumers wary of biometric payment tech

A majority of consumers believe they will be shopping without cash in a few years, yet many fear the authentication capabilities that will help them get there, according to a new study.

By Dan O'Shea • Sept. 13, 2017

Apple expands on retail revamp, reveals iPhone X with Face ID

The technology company plans to unveil a store in Chicago that will reflect the new "town square" model, designed to create a more community-oriented retail experience. 

By Dan O'Shea • Sept. 12, 2017

Fraud attempts spiked after Equifax data breach

The data breach could have a ripple effect throughout the retail industry if consumers lose faith in handing over their personal data.

By Dan O'Shea • Sept. 11, 2017

Amazon leads mobile site performance in July

Mobile site performance is a big factor in winning the mobile shopper — and despite heavy Prime Day traffic, Amazon bested everyone else as Walgreens fell. 

By Dan O'Shea • Aug. 31, 2017

Report: Target opts out of Amazon cloud services

By moving away from the e-commerce giant's lucrative cloud service business, retailers seem to be trying to undermine Amazon's main source of support.

By Daphne Howland • Aug. 30, 2017

Startup ushers in the cashierless checkout era

Cashierless checkout isn't just for Amazon and Walmart anymore, as Standard Recognition looks to enable more retailers with the capability.

By Dan O'Shea • Aug. 22, 2017

Study: Retail automation market worth $18.9B by 2023

From checkout-free technology to robots that track inventory, the retail automation market is poised for double-digit growth in the coming years.

By Dan O'Shea • Aug. 21, 2017

HBC has opened corporate office in India

Retailers continue to look East for professional talent, as Saks follows the same path that J.C. Penney and others have taken.

By Dan O'Shea • Aug. 17, 2017

'Rage Grades' aim to keep rage clicks in check

Rage clicking is a common user reaction to site performance problems and retail website operators are getting tools to understand it better.

By Dan O'Shea • Aug. 10, 2017

Fillr, targeting autofill issues, cart abandonment, hits 100 million users

Fillr shed a light of how inaccurate browser-based autofill technology can be, and then did something about it.

By Dan O'Shea • Aug. 8, 2017

Survey: Security execs fear data breaches, despite drop in retail incidents

Data breaches are declining faster in retail than other verticals, but fears remain and lessons aren't being learned.  

By Dan O'Shea • Aug. 2, 2017

Bon-Ton expands tech push with Zebra RFID system

Some 180 Bon-Ton-owned stores are getting RFID technology to help them manage inventory as the retailer continues to look to tech to help it out of the doldrums.

By Dan O'Shea • July 30, 2017

Report: Walmart developing facial-recognition tech

The retailer is looking to the technology to monitor shopper dissatisfaction and improve the store experience. 

By Dan O'Shea • July 19, 2017