Study: 48% of shoppers ready for voice recognition security

Voice recognition for personal verification could be a tool for retailers looking to make customer service calls more positive experiences for their customers.

By Dan O'Shea • April 12, 2018

Can Amazon and its marketplace rivals fix their counterfeits problem?

Counterfeiting could soon be a $1 trillion criminal enterprise. As fakes proliferate online, the government is taking notice and brands are taking their arguments public — and to court.

By Ben Unglesbee • April 9, 2018

Panera Bread’s 8-month long data breach affects millions

The event could impact up to 37 million customers signed up for online ordering. 

By Dan Alaimo • April 4, 2018

Shopping apps leading target as mobile fraud escalates

Mobile app fraud increased 30% in 2018's first quarter, and one of the sectors hit hardest was shopping apps, said AppsFlyer in a new report.

By Dan Alaimo • April 3, 2018

Hudson's Bay data breach among 'most damaging' in retail

The department store retailer's Saks and Lord & Taylor stores were hit with a massive security breach in their point-of-sale systems, adding to the company's ongoing woes.

By Dan O'Shea • April 2, 2018

Desperate for profits, retailers reinvent inventory strategies

Gap, J.C. Penney and Lowe's may be different types of retailers — but all share similar solutions to weathering the retail apocalypse.

By Edwin Lopez • March 8, 2018

Walmart develops produce inspection technology to track freshness

The company's Eden project digitally tracks the quality and freshness of fruits and vegetables, and will save an estimated $2 billion over five years.   

By Dan Alaimo • March 5, 2018

Fraud, cyber and security incidents reach all-time high

The risk of fraud has never been greater, according to a new report from Kroll, and survey respondents feel more vulnerable than ever.

By Dan Alaimo • Feb. 27, 2018

Untuckit pilots RFID on New York's Fifth Avenue

The fast-growing men's casual apparel retailer is buttoning down its inventory optimization and tracking with RFID.

By Dan Alaimo • Feb. 5, 2018

Cyberattacks on the cloud could cost retail $3.6B

Retailers are increasingly relying on cloud services, which could put them in line for big losses if their cloud provider is taken offline by a cyber incident.

By Dan O'Shea • Jan. 26, 2018

New malware injection technique poses retail risk

The bad guys keep finding new ways to get past the good guys, as a new malware injection technique aims to escape retailers' detection efforts, according to cybersecurity company Cyberbit.

By Dan O'Shea • Jan. 3, 2018

Forever 21 confirms POS breach captured customer card data

The incident, which was first discovered in November, compromised an unspecified amount of data and was due largely to device encryption being turned off.

By Dan O'Shea • Jan. 3, 2018

Mattress Firm to close 200 stores

The company's struggles could provide some relief to department stores, which still traditionally sell a lot of mattresses despite giving up market share to discount players and new e-commerce startups.

By Daphne Howland • Dec. 29, 2017

Retail partners targeted by email phishing attacks

As retailers are migrating apps to the cloud, they could face more security threats, a study by Netskope finds — especially where they interface with third-party partners.

By Dan O'Shea • Dec. 14, 2017

American Express writes an end to signature requirements

Authorizing transactions with a signature could soon become a thing of the past.

By Dan O'Shea • Dec. 13, 2017

Nearly half of retailers have adopted IoT tech

The next year or so looks to be a major tipping point for IoT adoption as deployment is expected to surge, according to a new report.

By Dan O'Shea • Dec. 12, 2017

The cost of fraudulent transactions is rising

For every dollar lost to fraud this year, retailers have suffered $2.77 in overall losses, up from $2.40 a year ago, according to a new report.

By Dan O'Shea • Dec. 8, 2017

In-store experiences lag due to poor IT infrastructure

Only 27% of retail executives are confident their IT can keep up with customer experience improvement plans, according to a new survey.

By Dan O'Shea • Dec. 4, 2017

Artificial intelligence set to soar

IDC issued its annual list of technology predictions for the retail sector — and AI will be used across the board.

By Dan O'Shea • Dec. 1, 2017

Macy’s, Lowe’s hit by Black Friday technical glitches

Website crashes and payment processing failures darkened the big shopping day for some retailers, causing delays both online and in-store.

By Dan O'Shea • Nov. 27, 2017

Black Friday and Cyber Monday are upon us. Is your network ready?

Though some consumers remain cautious, others will race to the stores and internet this weekend, so cybersecurity is of top concern.

By Samantha Schwartz • Nov. 21, 2017

Forever 21 investigating POS security breach

Encryption and other protective measures used by the retailer may not have been operating on affected point of sale systems when the breach occurred.

By Dan O'Shea • Nov. 16, 2017

Robot manufacturer gains $17.5 million in funding

Bossa Nova Robotics gets a financial boost as it looks to leverage growing interest in robots for retail.

By Dan O'Shea • Nov. 15, 2017

Cyberthreats keep holiday shoppers off the web

Around 30% of consumers will not be shopping online this holiday season for fear of cyberthreats, according to a study by Sitelock.

By Dan O'Shea • Nov. 14, 2017

REI hires retail veteran CIO

Christine Putur, the second CIO in the company's history, is also the second woman to hold that position at the retailer.

By Dan O'Shea • Nov. 7, 2017