Most shoplifting is not organized retail crime: report

As store traffic picked up since the pandemic, so has shoplifting, though there were fewer reports last year than in 2019, per the Council on Criminal Justice.

By Daphne Howland • Jan. 26, 2024

7 reasons why everyone’s confused about shrink and theft

There’s even less data about retail crime now that the National Retail Federation has retracted a key claim about its impact. What’s going on?

By Daphne Howland • Jan. 24, 2024

VF Corp. cyberattack impacted 35.5M consumers

The North Face and Vans parent company originally reported the incident at the height of the holiday season.

By Kaarin Moore • Jan. 23, 2024

Sam’s Club to bring AI-based receipt verification to all stores

The technology will eliminate the need for receipt checkers, freeing up associates to spend time with customers.

By Nate Delesline III • Jan. 11, 2024

7 retail trends to watch in 2024

From economic pressures weighing on consumers to relocating stores away from malls, here’s what’s on retailers’ minds heading into the new year.

By Retail Dive Staff • Jan. 8, 2024

Rite Aid banned from use of facial recognition tech for 5 years

The company’s “reckless” use of the technology harmed customers, the FTC said.

By Nate Delesline III • Dec. 20, 2023

VF Corp. reports stolen data from cybersecurity incident

The attack last week has impacted the apparel conglomerate’s ability to fulfill orders.

By Laurel Deppen • Dec. 18, 2023

Member of Congress calls for better data on organized retail crime and other theft

In testimony endorsing a bill that would have the Department of Homeland Security tackle organized retail crime, the National Retail Federation left out its previous statistics on its impact.

By Daphne Howland • Dec. 13, 2023

The Weekly Closeout: Claire’s expands into Mexico and Squishmallows collabs with H&M

The accessories retailer opened a store in Mexico City, while the toy company, known for its plush stuffed animals, teamed up with H&M for a collection.

By Retail Dive Staff • Dec. 8, 2023

NRF updates crime report to address faulty numbers

The group said it didn’t realize an outside assessment of organized retail crime had used an old NRF estimate of total inventory loss, including loss unrelated to theft.

By Daphne Howland • Dec. 4, 2023

Staples hit by cyberattack during critical Cyber Week sales push

The office supply retailer expects to fully catch up on back orders after online processing and deliveries were briefly disrupted.

By David Jones • Dec. 4, 2023

Retailers have a crime problem. It’s in the numbers.

The issue is complex and often clouded by imprecise data. Sometimes from the industry itself.

By Daphne Howland • Nov. 29, 2023

Retailers brace for cyberthreat feast ahead of Thanksgiving shopping weekend

A rise in social engineering and generative AI pose increased risks as phishing attacks and ransomware gain speed and grow more sophisticated.

By David Jones • Nov. 21, 2023

Retail shrink, theft changed little in 2022

But more retailers are concerned about escalating violence in stores, which experts say carries other costs beyond shrink.

By Daphne Howland • Sept. 27, 2023

Target to close 9 stores over theft, safety concerns

Stores in major cities like San Francisco, New York and Seattle are slated to shutter as a result of “unsustainable business performance.”

By Nate Delesline III • Sept. 27, 2023

American Eagle sues Westfield San Francisco Centre over ‘neglect’ and ‘turning a blind eye to rampant criminal activity’

But the legal maneuver could be complicated by the mall owner’s decision earlier this year to hand the keys of the property over to its lender.

By Daphne Howland • Sept. 15, 2023

Forever 21 data breach impacts over half a million people

An unauthorized third party accessed some of the retailer's systems between January and March. The company is offering identity theft services to those impacted.

By Xanayra Marin-Lopez • Sept. 7, 2023

Ulta says locked fragrance cabinets are helping sales

The cases, which are in about half of the beauty retailer’s stores, are reducing theft and keeping product in stock.

By Cara Salpini • Aug. 25, 2023

NRF launches digital risk, innovation center

Through the initiative, the trade organization will develop guidelines on key technology issues, including cybersecurity and digital fraud prevention.

By Xanayra Marin-Lopez • Aug. 7, 2023

Estée Lauder takes down some systems following cyberattack

ALPHV, the ransomware threat actor taking credit for the attack, threatened to reveal more information about the data it claims to have stolen from the cosmetics conglomerate.

By Matt Kapko • July 20, 2023

Are retailers afraid of being ‘woke’?

Brand values, diversity efforts and customer loyalty are put to the test as extremists come for corporate America.

By Daphne Howland • June 20, 2023

New York AG says Target pulling Pride items was ‘wrong’

In a letter to CEO Brian Cornell, New York Attorney General Letitia James and 14 lawmakers urged “courage” in the face of rising attacks on LGBTQ+ rights.

By Daphne Howland • June 14, 2023

Target stores safe after a series of bomb threats

In Oklahoma City, messages reportedly invoked the 1995 domestic terrorist attack on the Alfred P. Murrah Federal Building.

By Daphne Howland • June 13, 2023

How Target went from loud and proud — to silent

The mass retailer remained quiet after pulling Pride merchandise from some stores out of safety concerns. LGBTQ+ groups, human rights advocates and marketers say that sends the wrong message.

By Daphne Howland • June 5, 2023

Ulta to put fragrance behind locked cabinets in 70% of stores thanks to increased theft

The beauty retailer, with Q1 sales growth topping 12%, said it’s investing in security guards and police presence in parking lots to deter crime.

By Cara Salpini • May 26, 2023