Shoppers turn to BOPIS to reduce holiday stress

A study by GPShopper reveals that 67% of consumers want to try buy online, pick-up in-store options this season.

By Dan O'Shea • Nov. 29, 2018

Simon installs 'Launchpad' to showcase new products in malls

The mall owner released a platform with entertainment-based tech experiences and new products.

By Dan O'Shea • Nov. 28, 2018

A look inside Bonobos' Cyber Monday Ninjapalooza

Now on its eighth year, the in-house event was created to fulfill the onslaught of customer orders.

By Lara Ewen • Nov. 28, 2018

Amazon reports biggest shopping day on Cyber Monday

Customers globally are flocking to the e-commerce giant for the holidays, but in the U.S. the best deals in some categories are found elsewhere.

By Daphne Howland • Nov. 27, 2018

Mobile shopping app downloads surged on Black Friday

Over half a million first-time users downloaded one of the top 10 mobile shopping apps on Black Friday, according to a report by Sensor Tower.

By Dan O'Shea • Nov. 27, 2018

Lost Toys R Us shoppers are going to American Girl, Kmart

Retail chains have made assertive moves in merchandising and marketing to grab share left by the toy giant's demise.

By Daphne Howland • Nov. 27, 2018

Small Business Saturday reaches $17.8B high

But the number of shoppers frequenting local stores and restaurants on the sales day declined again this year, according to a report from the National Federation of Independent Business and American Express.

By Daphne Howland • Nov. 27, 2018

Cyber Monday spending hits record $7.9B

Retailers are finally seeing meaningful numbers from mobile, and are reaping the benefits of click-and-collect services, according to Adobe Analytics.

By Daphne Howland • Nov. 27, 2018

Amazon stays quiet on cybersecurity breach

The e-commerce giant is providing few details about a leak of customer names and emails right before Black Friday.

By Daphne Howland • Nov. 26, 2018

Payless debuts holiday pop-up stores

The shoe retailer is working with a much smaller brick-and-mortar footprint after its bankruptcy last year.

By Daphne Howland • Nov. 26, 2018

Reporter's Notebook: A shopper's take on Black Friday

Going out on Black Friday isn't just a great way to get Christmas presents — it's also a great way to see where retailers hit or missed on the biggest shopping day of the year.

By Cara Salpini • Nov. 26, 2018

The winners and losers of Black Friday 2018

Some retailers delighted customers with promotions and free shipping while others crashed and burned. 

By Kaarin Moore • Nov. 25, 2018

Early indicators reveal a strong Black Friday

Post-Thanksgiving traffic and early online shopping numbers point to a robust holiday shopping season. 

By Kaarin Moore • Nov. 23, 2018

Retailers to see 75% increase in social media during the holidays

The last two months of the year represent a huge spike in social media messages for retailers, making the busiest time of the year a little busier.

By Dan O'Shea • Nov. 21, 2018

FAO Schwarz returns to New York

The dance piano is back where it belongs, and the iconic retailer's new Rockefeller Plaza location has new experiences in store.

By Daphne Howland • Nov. 21, 2018

A lesson in chaos engineering as Black Friday, Cyber Monday loom

An hours-long outage could push a business into the red on the largest retail weekend of the year.

By Alex Hickey • Nov. 21, 2018

DSW cashes in on AR 'smile meter' for Black Friday

A full-screen ad asks mobile users to smile at their smartphone camera to measure their happy expressions and earn a discount.

By Robert Williams • Nov. 21, 2018

3 trends that bring holiday video marketing into focus

Marketers will take several of the biggest video trends to the next level as the holiday shopping season kicks into high gear and digital video consumption continues to grow.

By Dianna Christe • Nov. 20, 2018

Will marketers make Gen Z's naughty or nice list?

Gen Z defies easy categorization but that's unlikely to deter brands and retailers from trying to engage these influential consumers during the crucial shopping season.

By Jacqueline Renfrow • Nov. 20, 2018

71% will shop Thanksgiving weekend, Cyber Monday

A Deloitte study confirms that this will be a big holiday retail weekend with sales split almost evenly between online and physical stores.

By Dan Alaimo • Nov. 20, 2018

Gen Z, millennial consumers ready to shop Black Friday and beyond

Younger generations are well-prepared to shop all of the red-letter events that follow Thanksgiving, according to rewards app Shopkick.

By Daphne Howland • Nov. 19, 2018

Walmart unveils 'digital playground' as it gets serious about toys

After aligning with interactive programmer Eko, the retailer is rolling out an online experience just in time for the holidays.

By Dan O'Shea • Nov. 19, 2018

Get ready for holiday sales: 5 sales tax tips

Sales tax mistakes that have potentially devastating consequences are avoidable, writes Avalara's Scott Peterson. 

By Scott Peterson • Nov. 16, 2018

Online fraud attempts forecasted to peak on Thanksgiving Day

Attempted e-commerce fraud is expected to grow less than last year, but the 14% rise seen by ACI Worldwide is still troublesome for retailers.

By Dan Alaimo • Nov. 16, 2018

Macy's, Lowe's, Kohl's shake up holiday shopping with Pinterest's Gift Globe

Etsy and Brit + Co also partnered with Pinterest to create a Gift Finder, a virtual gift tag to help shoppers find the perfect gifts.

By Erica Sweeney • Nov. 16, 2018