With relatively few stores, Amazon touts holiday pickup options

The e-commerce giant is suddenly at something of a disadvantage as fulfillment promptness remains a worry.

By Daphne Howland • Nov. 23, 2020

Predictions to help navigate the 2020 holiday shopping season

Future holiday shopping seasons will likely have more in common with 2020 than with 2019, writes Euromonitor International's Amanda Bourlier.

By Amanda Bourlier • Nov. 23, 2020

What the pandemic has cemented about Gen Z

Marketing to young shoppers this holiday season will look different — and create different winners — but much of their core values have stayed the same.

By Cara Salpini • Nov. 23, 2020

Study: Two-thirds of shoppers concerned about holiday data breaches

The COVID-19 pandemic has forced reluctant shoppers to spend online, but many remain concerned about cybersecurity risks.

By Tatiana Walk-Morris • Nov. 19, 2020

Simon malls to serve as drop-off return locations

With a heavily online holiday season ahead, the mall owner has partnered with Narvar to accept returns from about two dozen brands.

By Tatiana Walk-Morris • Nov. 19, 2020

Walmart doubles number of personal shoppers for the holidays

The big-box retailer has over 150,000 associates dedicated to filling orders, including grocery.

By Tatiana Walk-Morris • Nov. 19, 2020

Amazon announces early Black Friday deals

The company is also offering Alexa-exclusive savings, which customers can access by asking, "Alexa, what are my deals?" 

By Tatiana Walk-Morris • Nov. 18, 2020

Target steals more market share as same-day channels grow 217% in Q3

The retailer posted banner numbers across the board as consumers leaned on its digital-first services, and flocked to its stores, too.

By Ben Unglesbee • Nov. 18, 2020

Facebook debuts shoppable livestreams with Anne Klein

The social network kicked off a four-part "Celebrate the Holidays" series of live shopping events with the fashion company.  

By Tatiana Walk-Morris • Nov. 17, 2020

Walmart sales gains slow in Q3 but remain strong ahead of the holidays

The retailer's sales rose 6.2% in the U.S. thanks to higher ticket values as visits slowed. 

By Ben Unglesbee • Nov. 17, 2020

Nordstrom brings Santa visits virtual

Customers can video call with Santa, for a fee, or deliver letters to the department store's locations in person or via curbside pickup.

By Tatiana Walk-Morris • Nov. 17, 2020

5 ways retailers have adapted to a Black Friday unlike any other

Curbside sales, staggered discounts, websites that hold your place in line — retailers are reinventing Black Friday for a pandemic. 

By Ben Unglesbee • Nov. 16, 2020

Alibaba draws $74B in sales during 11.11 shopping event

The Global Shopping Festival, which spanned 11 days this year, attracted about 800 million consumers and more than 250,000 brands.

By Tatiana Walk-Morris • Nov. 13, 2020

Dick's Sporting Goods debuts '10 Days of Black Friday'

The retailer introduced mobile checkout and return stations and has a plan to manage lines to alleviate shopping concerns due to COVID-19. 

By Tatiana Walk-Morris • Nov. 13, 2020

October's deal blitz set the stage for the holidays with online spending surge

Led by Amazon's Prime Day, online sales spiked 50% in the third week of the month while spending across retail rose 6%, Deloitte said. 

By Ben Unglesbee • Nov. 13, 2020

Retail Therapy: Whole Foods, Progressive partner to 'insure' a bad Thanksgiving

With the holiday looking different this year — and many embarking on cooking the meal for the first time — the two teamed up to help with kitchen mishaps.

By Caroline Jansen • Nov. 13, 2020

Bed Bath & Beyond extends Black Friday, Cyber Monday sales

Through BOPIS, curbside pickup and same-day delivery services, the retailer aims to streamline the shopping experience this holiday season. 

By Tatiana Walk-Morris • Nov. 11, 2020

Guitar Center looks to inspire music buffs with new social video series

A series featuring 25 musicians could help the retailer reach potential customers as it prepares for an unusual holiday season.

By Tatiana Walk-Morris • Nov. 10, 2020

What a vaccine could mean for retail

There's finally hope of an end to a pandemic that has destroyed lives and livelihoods and upended consumer behavior. For now, uncertainty still rules.

By Daphne Howland • Nov. 10, 2020

Kohl's kicks off month-long Black Friday sales

The department store joins a growing list of retailers launching holiday deal events earlier than ever to cater to a season filled with uncertainty.

By Tatiana Walk-Morris • Nov. 9, 2020

Delays, surcharges and returns: Holiday shipping headaches have just begun

In a season expected to produce more than $190 billion from online sales alone, retailers are pulling out all the stops to keep up with demand.

By Caroline Jansen • Nov. 9, 2020

Preparing for hypergrowth this holiday season with cohort analysis

How cohort analysis can help ecommerce deliver insights on buying behaviors and maximize sales.

Nov. 9, 2020

Alibaba's Global Shopping Festival reports strong early results

The first window of this year's expanded event has shown robust sales for brands like Nike, Adidas and Estée Lauder. 

By Tatiana Walk-Morris • Nov. 6, 2020

Old Navy offers Black Friday deals early, adds in-store safety measures

The retailer will close on Thanksgiving and promote holiday deals beyond Black Friday and Cyber Weekend.

By Tatiana Walk-Morris • Nov. 6, 2020

Lego's holiday campaign focuses on digital, e-commerce channels

With shoppable ad formats and Spotify playlists, the effort is well-suited to consumer behavior during the pandemic.

By Aaron Baar • Nov. 6, 2020