Wayfair names new chief marketer

Bob Sherwin will succeed Ed Macri, who served as chief marketing and product officer and has been with the online retailer for the past 14 years.

By Caroline Jansen • March 17, 2021

Boxes: the backbone of e-commerce

The home delivery model presents new opportunities for brands to deliver products in sustainable, durable packages – acknowledging increased interest in healthy, sustainable living.

March 15, 2021

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Lord & Taylor relaunches, online only

The Saadia Group bought the 200-year-old department store and its owner, rental site Le Tote, for $12 million at an October bankruptcy auction.

By Daphne Howland • Updated April 19, 2021

Adidas aims for DTC to be 50% of sales by 2025

A new four-year strategy is predicated on doubling e-commerce sales, building up an athleisure offering and refocusing on women, among other things.

By Cara Salpini • March 11, 2021

Dick's fulfills 70% of orders from stores, cuts delivery estimates 10%

The retailer's cost of goods sold — which includes shipping, freight and distribution, along with the cost of the merchandise — was up nearly 11%.

By Matt Leonard • March 11, 2021

Mashable launches shoppable virtual home featuring Walmart products

The virtual home includes shoppable hotspots where users can purchase the big-box retailer's springtime merchandise.    

By Maria Monteros • March 10, 2021

What is the new retail playbook in a post-pandemic world?

Omnichannel, personalization, sustainability and other operating "imperatives" are more important than ever, according to a new report from RILA. 

By Ben Unglesbee • March 10, 2021

'Relevance is key': Why Nordstrom has gone all-in on DTC brands

The 120-year-old department store has welcomed some of the hottest digital natives, from Bonobos to Everlane, in an attempt to grow with its consumer.

By Caroline Jansen • March 10, 2021

Dick's sales spiked 10% last year, but the retailer warns of possible slowdown

The year ahead could bring a cool-down as gyms reopen and competitors join the game.

By Ben Unglesbee • March 9, 2021

GameStop to name Ryan Cohen as next chairman

The gaming retailer this year gave the Chewy founder and activist investor a board seat and leadership of a transformation group.

By Ben Unglesbee • Updated April 8, 2021

Survey: Costco, Amazon, Apple are top in customer satisfaction

With more consumers shopping online during the COVID-19 pandemic, prices, returns and masks are among consumers’ top concerns.

By Tatiana Walk-Morris • March 8, 2021

Private equity pours $500M into Saks Fifth Avenue's e-commerce spinoff

Insight Partners will take a minority stake in the deal, which is valued at $2 billion and allows owner HBC to unlock value from the luxury brand.

By Daphne Howland • March 5, 2021

Off-pricers face slow recovery after a rough year

Despite pressures that will remain this year, these retailers hold key advantages compared to department stores and other apparel sellers.

By Daphne Howland • March 5, 2021

Report: Most consumers abandon a brand after 3 bad experiences

Many disappointed customers don't complain directly to brands about negative interactions, costing companies revenue, a Coveo report found.

By Maria Monteros • March 4, 2021

Disney plans to close at least 60 stores in North America

The brand giant is refocusing around e-commerce after retail revenue fell by 4% during the pandemic. 

By Ben Unglesbee • March 4, 2021

Instacart's valuation more than doubles to $39B

That's thanks to $265 million in new funding, which the company plans to use to develop its marketplace and increase staff, among other things.

By Sam Silverstein , Catherine Douglas Moran • March 3, 2021

How Amazon and Walmart's head-to-head competition is changing retail

The evolution of the two shows that being a retail giant means more than selling merchandise.

By Maria Monteros • March 3, 2021

7 UX benefits driving retailers to adopt virtual waiting rooms in 2021

Retailers have been embracing virtual waiting rooms to deliver high-quality user experiences in the face of overwhelming web traffic.

March 1, 2021

Outdoor Voices names Urban Outfitters vet CEO

Gabrielle Conforti, who has 15 years of retail and apparel experience, will be in charge of launching products and setting the vision for the DTC brand.

By Caroline Jansen • Feb. 26, 2021

Bernie Sanders' mittens propelled $1.9M in Etsy sales last month

The marketplace embraced its maker ethos after a detour a few years ago. That and demand for masks led to massive growth during the pandemic year.

By Daphne Howland • Feb. 26, 2021

Best Buy cuts 5K jobs as it shifts to more part-time workers

The electronics retailer is also closing stores and reducing sales space as it preps for long-term digital shifts. 

By Ben Unglesbee • Feb. 26, 2021

Madison Reed rakes in $52M to fuel 'omnichannel expansion'

The DTC hair color brand saw 130% growth in 2020, and opened 16 of its Color Bars, as part of a plan to expand to 600.

By Cara Salpini • Feb. 25, 2021

The Backroom: Amazon enters a new phase

The team talks about how retailers have paved their own way, as Jeff Bezos prepares to hand over the CEO reins at the e-commerce giant.

By Daphne Howland • Feb. 25, 2021

Benefiting from the home category boom, Wayfair posts 45% revenue increase

But the longevity of its success, largely built on pandemic-induced spending trends, remains a question as consumers eventually venture outside the home.

By Caroline Jansen • Feb. 25, 2021

Walmart opens its marketplace to BigCommerce merchants

The new partnership helps the retail giant catch up to Amazon, where revenue from third-party sellers has soared.

By Maria Monteros • Feb. 24, 2021