Gucci tops the list of most popular luxury brands online, study says

The popularity of high-end brands in 2020 was impacted by the same trends the rest of the industry saw, with loungewear and home collections critical.

By Tatiana Walk-Morris • April 16, 2021

Retail Therapy: White Castle serves fast food with style

The restaurant chain partnered with award-winning fashion line Telfar to produce new employee uniforms and a limited-edition collection.

By Maria Monteros • April 16, 2021

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

The shift to the suburbs predates COVID-19. Did retailers miss the signs?

As suburban populations grew over the past decade, retailers consistently ignored the trend in favor of cities, writes Euromonitor International's Bob Hoyler.

By Bob Hoyler • April 15, 2021

Fast fashion faces steep declines in the next decade or sooner, UBS warns

Sustainable sub-brands or special campaigns may not be enough as more consumers reject the sector's high-volume, high-turnover, low-price approach.

By Daphne Howland • April 12, 2021

As CMO appointments rose in 2020, women lost ground, study says

Marketing leadership boasts greater gender diversity than other departments while facing a persistent succession crisis, with 84% of chief marketers being hired externally.

By Robert Williams • April 12, 2021

How to drive new customer loyalty

More than a third of consumers are shopping online for categories they had not previously bought through digital channels.

By Jane Butler and Kevin Fried • April 12, 2021

Retail Therapy: The unlikely collab between Zabar's and Vans

The famous Upper West Side grocery store teamed up with the footwear brand for its "Foot the Bill" initiative aimed at supporting local businesses.

By Caroline Jansen • April 9, 2021

Moody's sees sustainability as opportunity for fashion, despite costs

Diminishing resources and mounting pressure from consumers and regulators are forcing apparel brands to adopt more eco-friendly practices.

By Daphne Howland • April 9, 2021

Will suburbia save the mall?

It's not clear how many people are leaving cities due to the pandemic. Or how much it helps the once-popular shopping destination if they do.

By Daphne Howland • April 9, 2021

Teen love for Nike appears to be unshakable

The brand continues to rank No. 1 among this cohort, which is also concerned about racial equality and the environment, Piper Sandler found.

By Daphne Howland • April 8, 2021

Retail in a post-COVID world: We need to go back to the way we were

While it's easy to blame the pandemic for its toll on retail, it merely accelerated changes that were already happening, writes Carl Marks Advisors' Howard Meitiner.

By Howard Meitiner • April 8, 2021

SKU'd: Another day another dollar store

What does the dollar store opening craze say about retail?

By Kaarin Moore • April 7, 2021

6 Payments trends for 2021

The pandemic accelerated emerging payments trends, as "both the merchant and customer side picked up pace to evolve with changing market conditions," Forrester analyst Lily Varon said. 

By Vaidik Trivedi • April 6, 2021

Janie & Jack seeks growth overseas and online

As the premium children's brand picks up where Gap Inc. left off, and with business brisk despite the pandemic, it's also adding apparel for tweens. 

By Daphne Howland • April 6, 2021

The omnichannel age is here — and it’s expensive

Store pickup of online orders grew by triple digits amid the pandemic. Retailers are now scrambling to become more efficient sellers across channels.

By Ben Unglesbee • April 5, 2021

3 ways a payment solution supports long-lasting digital transformation

Today's consumers look for a variety of payment options, and also consider convenience, speed and reliability.

April 5, 2021

The pandemic may have changed some consumer habits permanently

Half of consumers worldwide and 43% in the U.S. say they've altered their behavior due to financial and health-related anxiety, AlixPartners found.

By Daphne Howland • April 1, 2021

How the pandemic changed consumers, according to the Conference Board

The past year has been one of contradictions and digitization, and some trends will stick, according to a report from the business research group.

By Daphne Howland • March 31, 2021

The pandemic raised customer service expectations: report

Thanks to changes in customer behavior, 58% of shoppers have raised their customer service experience bar since last year, Talkdesk Research found.

By Tatiana Walk-Morris • March 31, 2021

Wells Fargo sees permanent consumer behavior shifts from the pandemic

While the recent e-commerce surge is settling down, the channel gained new shoppers, according to a report from the analysts last week.

By Daphne Howland • March 29, 2021

How better payment solutions boost profitability by cultivating customer loyalty

The rise of digital commerce has given consumers more power to determine when, how and from whom they make their purchases.

March 29, 2021

Retail Therapy: Miller Lite serves a whiff of classic bar aromas

Missing the bar ambiance? Say no more: The beverage company launched a limited line of bar-scented candles.

By Maria Monteros • March 26, 2021

Consumers set a high customer service bar, but not every brand can deliver

The customer may not always be right, but experts say there's a price to pay when brands don't take care of them.

By Maria Monteros • March 24, 2021

How to improve the customer experience with buy now, pay later

Consumers want to be satisfied with not just what they buy, and the price they pay, but also how they pay. 

March 22, 2021

E-commerce spending could reach $1 trillion in 2022: Adobe

The pandemic accelerated online spending and the adoption of services like BOPIS and buy now, pay later. 

By Tatiana Walk-Morris • March 18, 2021