Smart speaker shopping falls short of projections

Privacy and payment security concerns could be why the technology hasn't gained users' trust, according to a report by eMarketer.

By Tatiana Walk-Morris • Feb. 5, 2020

How Lush ditched manual invoicing for automated accounts payable

Before 2017, the skincare company printed hundreds of thousands of supplier invoices annually. Now 92% of invoices are touchless.

By Deborah Abrams Kaplan • Feb. 5, 2020

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Mobile messaging firm Attentive raises $70M

CEO Brian Long stated that, "brands will be expected to engage in real-time, two-way conversations with their customers via mobile messaging." 

By Tatiana Walk-Morris • Feb. 4, 2020

Avenue enlists Happy Returns amid transition to digital-only retailer

The plus-size women's apparel brand filed for bankruptcy in August, with plans to close all of its stores. 

By Tatiana Walk-Morris • Jan. 31, 2020

Bond raises $15M for last-mile delivery tech

Lightspeed Venture Partners participated in the funding round for the company, which aims to improve the last-mile experience for DTC brands.

By Tatiana Walk-Morris • Jan. 30, 2020

UPS and Waymo partner on self-driving parcel pickup

As last-mile delivery demand continues to grow, more firms are looking to autonomous vehicles to eventually cut down on costs. 

By Morgan Forde • Jan. 30, 2020

Splitit to integrate with Stripe Connect

The partnership will allow Splitit to ease the onboarding process for interested merchants, while also expanding its reach.

By Tatiana Walk-Morris • Jan. 30, 2020

1-800-Flowers revamps app with AR bouquets, Venmo payments

Ahead of Valentine's Day, the flower delivery service relaunched its desktop website as a progressive web app for easier smartphone browsing.

By Robert Williams • Jan. 30, 2020

Sephora, Estée Lauder debut shoppable makeup try-ons on Pinterest

The social platform's new Try On feature uses augmented reality and works with Lens, the image-sharing app's visual search tool.

By Robert Williams • Jan. 28, 2020

Retailers see 42% of online sales from mobile devices, study says

Almost two-thirds of retailers said they're integrating mobile tech into e-commerce, but only 14% described themselves as a "mobile-first" organization.

By Robert Williams • Jan. 28, 2020

Discovery is lost in e-commerce. How can grocers improve?

The concept is core to bigger baskets and impulse buys online, but most companies have missed the mark, experts say. 

By Jessica Dumont • Jan. 28, 2020

David's Bridal launches digital wedding planning tools

The rollout of new features comes as the retailer undergoes tech and leadership changes. 

By Tatiana Walk-Morris • Jan. 27, 2020

New York City bans cashless stores

New York City is the latest locale in the U.S. to ban cash-free stores, joining Philadelphia, San Francisco and New Jersey.

By Julie Littman • Jan. 24, 2020

Over half of retailers will increase 2020 social media ad budgets, study says

Facebook, retailers' biggest priority, has added more e-commerce features to better woo these marketers.

By Robert Williams • Jan. 24, 2020

Human interaction is still king for consumers shopping in-store

While retailers are investing more in in-store technologies, a Sensormatic Solutions survey found that the adoption rate for some remains low.

By Tatiana Walk-Morris • Jan. 23, 2020

Sally Beauty builds out its digital leadership team

The new hires, who are seasoned retail vets with experience at Ulta Beauty and Walmart, are part of a larger tech and social media effort for the company.

By Tatiana Walk-Morris • Jan. 23, 2020

Digital styling platform StyleBox announces beta launch

The company took aim at competitors in the space, claiming its service does not use AI to "fully replace humans or put stylists behind the scene."

By Tatiana Walk-Morris • Jan. 23, 2020

"Expanding the boundaries of lighting"™ – The evolution of lighting as a platform to create enhanced retail experiences

How lighting networks deliver real business impact beyond energy savings.

By Audwin Cash • Jan. 23, 2020

3 retail supply chain fails of 2019 and how to avoid them in 2020

Supply chains struggled with technology integrations in 2019. Experts believe the ability to bounce back from a crisis will be essential for modern managers. 

By Emma Cosgrove • Jan. 22, 2020

David’s Bridal unveils concierge chatbot Zoey

The technology helps iPhone users book appointments and can free up employees to spend more time interacting with customers in stores.

By Robert Williams • Jan. 22, 2020

7 hot mobile trends for 2020

From TikTok to improving in-store tech for employees, here's what's on the horizon for retailers. 

By Tatiana Walk-Morris • Jan. 22, 2020

Rethinking category management

The new retail landscape requires a change from category advisor to shopper expert.

Jan. 21, 2020

Google unifies apparel shopping on mobile search

The company won't charge retailers and brands to be included in a new search section, which includes products from more than 1 million online shops.

By Robert Williams • Jan. 17, 2020

Shoppers want to use mobile payment in stores

Mobile wallet adoption is on the rise, but U.S. retailers have been slower to adopt the technology than companies in other parts of the world, a study found.

By Krishna Thakker • Jan. 17, 2020

Target CIO: Build what will provide a competitive advantage, buy the rest

"You can't go anywhere and buy Target.com off the shelf," said CIO Mike McNamara, while speaking at NRF.

By Samantha Schwartz • Jan. 17, 2020