Survey: Telephone is the most frustrating service channel

And in spite of its frustrations, it's also the most popular. 

By Ian P. Murphy • Feb. 29, 2016

Shopgate promotes Biel to CEO

The mobile commerce startup is readying for a major expansion upon its imminent move to Austin, TX.  

By Ian P. Murphy • Feb. 26, 2016

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

AppCard attracts $20m in venture funding

The loyalty program provider is targeting smaller retailers with a mobile-enhanced system. 

By Ian P. Murphy • Feb. 26, 2016

Stitch Fix readies menswear service

The company is beta testing to reveal what men want in a tech-enabled personal shopping service.  

By Ian P. Murphy • Feb. 24, 2016

Nielsen readies new e-commerce measurement

Product will tap actual sales data on CPG brands from retailers such as Target. 

By Ian P. Murphy • Feb. 24, 2016

How Poshmark is driving 90% of sales from its mobile app

The peer-to-peer social commerce marketplace went mobile-first from the beginning. That, according to Poshmark's CEO, is making all the difference. 

By Lara Ewen • Feb. 23, 2016

Foursquare's new tool connects in-store visits to digital ads

Foursquare's new tool can connect and measure digital ads – and not just Foursquare ads – to visits to brick-and-mortar locations.

By David Kirkpatrick • Feb. 23, 2016

Pew: Emerging economies closing the 'digital divide'

The new study finds Internet and smartphone use is up substantially since 2013. 

By Ian P. Murphy • Feb. 23, 2016

The state of mobile commerce—and what the future holds

​Phones are getting bigger and phablets are here to stay, but screen size isn’t the biggest problem in mobile commerce conversion.

By Lara Ewen • Feb. 18, 2016

How The Dandy Lab stays ahead of 'digital disruption': A smart customer experience

The British menswear boutique uses shopper data, RFID tags, and consumers' own phones to supply the in-store experience they really want. 

By Ian P. Murphy • Feb. 17, 2016

New Shopify app targets social selling

The Shopkey app sends shopping links directly to consumers via SMS and allows marketers to text directly with shoppers. 

By Ian P. Murphy • Feb. 17, 2016

3 Tips to stop global checkout abandonment

The majority of e-commerce sites are not designed to fully adapt to the global shopper, which is hurting sales.

Feb. 16, 2016

Jet is seeing a 40% response rate on feedback e-mails

The online retailer is using StellaService software to send personalized feedback e-mails to customers. 

By Ian P. Murphy • Feb. 10, 2016

Twitter changes algorithm to present more relevant tweets first

The change may signal the end of organic "reach" for marketers.  

By Ian P. Murphy • Feb. 10, 2016

Checkout abandonment and what it means for today's retailers

Retailers are losing up to 42% of sales due to online checkout friction and payment processing declines, or checkout abandonment.

Feb. 9, 2016

Amazon offers to replace own card readers with Square's

The marketplace ceased support for its own Amazon Local Registers Feb. 1.  

By Ian P. Murphy • Feb. 8, 2016

Visa opens retail payments tech to outside developers

Visa Developer will offer devlopers access to hundreds of Visa APIs. 

By Ian P. Murphy • Feb. 5, 2016

Apps' most enthusiastic users are also their biggest critics

Segmentation from GfK MRI reveals different attitudes on apps and ads. 

By Ian P. Murphy • Feb. 3, 2016

How Shinola boosted online sales with a new take on customer service

The Detroit brand was looking to align its website service with its in-store experience. 

By Ian P. Murphy • Feb. 3, 2016

In-app payment security tops goals for retailers worldwide

North American retailers prefer to focus on unified commerce and customer engagement.   

By Ian P. Murphy • Feb. 2, 2016

Macy's mixes up executive ranks with two new spots

The retailer has hired from the outside to take on new digital and innovation efforts.

By Daphne Howland • Feb. 2, 2016

Home design app Modsy attracts $8M in venture funding

Investors in the shoppable, 3D home-decor app include Restoration Hardware. 

By Ian P. Murphy • Feb. 2, 2016

Uber set to expand rush delivery service for retailers

The rideshare giant's API will soon integrate with retail sites. 

By Ian P. Murphy • Jan. 29, 2016

Inside three retail innovation labs

Take a peek at what’s incubating at Sephora, Kohl’s, and Sears’ test hubs.  

By Barbara Thau • Jan. 28, 2016

SoftBank's Pepper robot is coming to more stores

The intuitive humanoid units will help the Japanese company sell cell phones. 

By Ian P. Murphy • Jan. 28, 2016