Why SMS is still a crucial part of the marketing mix

With messages ranging from special offers to style advice, some retailers are getting creative with their SMS interactions with customers. 

By Ian P. Murphy • June 10, 2015

Bigcommerce names Brent Bellm CEO

The executive previously held postions with PayPal and HomeAway.

By Ian P. Murphy • June 10, 2015

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How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Facebook to offer free beacons to retailers using Place Tips

Beacons could drive some $4.1 billion of U.S. store sales in 2015, and Facebook's new initiative could propel that further. 

By Daphne Howland • June 9, 2015

Square to release Apple Pay-friendly NFC reader

But will the new reader help Apple make 2015 the “year of Apple Pay,” as promised in January?

By Ian P. Murphy • June 9, 2015

Reuters: Apple Pay falling short of adoption goals

Only a quarter of the top 100 retailers accept the payments system so far, according to reporting from Reuters. 

By Ian P. Murphy • June 8, 2015

Apple Watch to arrive in retail stores June 26

Millions of preordered smartwatches will also ship this month. 

By Ian P. Murphy • June 5, 2015

Online retailers take cautious steps into Amazon Prime territory

Membership privileges tend to boost customer loyalty and spending.  

By Ian P. Murphy • June 4, 2015

UPS' 4th annual 'Pulse' survey reveals advantage of multichannel approach

Mobile is driving changes in buyer behavior online and offline, the study released during IRCE found.

By Ian P. Murphy • June 4, 2015

Pocket the punch card: Loyalty, rewards programs shift to mobile platform

Smartphones offer a reliable way for retailers to reach customers.  

By Ian P. Murphy • June 3, 2015

Apple Watch is company's biggest launch to date

The retail giant is expected to ship five million products in the first three months of its release. 

By Ian P. Murphy • June 2, 2015

Why omnichannel as you know it is 'dead'

Deloitte report: Retailers need to stop thinking exclusively about the 'buy'—and think more about the journey that got shoppers there. 

By Kelsey Lindsey • May 29, 2015

Retailers see Apple Watch as emerging marketing opportunity

Apps that perform a simple, specific function lead the way for wearables.

By Ian P. Murphy • May 29, 2015

Oops! Wal-Mart leaks name of shipping service

The potential Amazon Prime competitor will be called ShippingPass, TechCrunch reports.

By Randy Lilleston • May 27, 2015

How retailers use gamification to drive engagement

Gaming strategies increase interaction and engagement, especially for mobile apps. 

By Ian P. Murphy • May 26, 2015

Target: Smart RFID tags in all stores in 2016

RFID will assist in tracking inventory and fulfillment of orders placed for in-store pickup. 

By Ian P. Murphy • May 26, 2015

Google launches shopping ads for YouTube

TrueView Ads to run alongside video content. 

By Ian P. Murphy • May 22, 2015

Report: Payments startup Stripe attracts investment at $5B valuation

It's not yet clear how much the payment company is raising.

By Ian P. Murphy • May 22, 2015

Will the Internet of Everything be the end of the checkout line?

Retail Dive recently talked with Shaun Kirby, CTO of Cisco Consulting Services, about IoE and how it can be used to streamline purchases. 

By Ian P. Murphy • May 21, 2015

The Limited debuts in-store pickup

Unlike many retailers’ options, the chain won't require an online purchase to hold items. 

By Ian P. Murphy • May 21, 2015

Rue 21 adds Epicor's omnichannel software

The system will provide reporting and anlytics throughout the teen retailer's operations. 

By Ian P. Murphy • May 21, 2015

How programmatic marketing continues to revolutionize media buys

Automated systems have conquered marketers' early misgivings to dominate digital spend. 

By Ian P. Murphy • May 20, 2015

Amazon's Echo now allows voice-activated reorders

But the speaker/assistant system only offers merchandise orders to U.S. Prime members, so far. 

By Ian P. Murphy • May 15, 2015

Messaging apps lead mobile usage in most key markets: study

While the rest of the world favors mobile messaging apps, the U.S. depends on social media with Facebook and Instagram leading. 

By Ian P. Murphy • May 14, 2015

Square introduces 'cashtags' for URL payments

The payments system now lets users set the exact payment amount in a unique URL. 

By Ian P. Murphy • May 12, 2015

Google: Almost half of video ads go unseen

YouTube ads perform somewhat better, the search engine reports. 

By Ian P. Murphy • May 12, 2015