Technology: Page 2

  • A man looks at his phone while repairing a sink.
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    Nikola Stojadinovic via Getty Images
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    Lowe’s, Home Depot bring advice online with AI-powered tools

    Both of the home improvement retailers released tools that seek to offer shoppers the level of guidance they would receive in-store while browsing online.

    By Bryan Wassel • March 10, 2025
  • Wayfair's first brick-and-mortar store in Wilmette, Illinois on Sept. 3, 2024.
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    patty_c via Getty Images
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    Wayfair lays off 340 tech employees

    The company also plans to close its Technology Development Center in Austin, Texas.

    By • March 7, 2025
  • payments funding Explore the Trendline➔
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    andreswd via Getty Images
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    Trendline

    How the payments landscape is changing

    As the space rapidly shifts, the future is for anyone's taking. 

    By Retail Dive staff
  • A close up of a payment terminal next to a white self checkout bin with paper bags hanging.
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    SolStock via Getty Images
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    Retailers are pushing payment modernization as customers ask for more

    A KPMG survey found that a majority of retailers plan to keep updating their payment programs to keep up with consumer tech demands.

    By • March 6, 2025
  • A woman browses jewelry on her tablet.
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    grinvalds via Getty Images
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    Luxury shoppers embrace AI, but remain wary of sharing personal information

    Two-thirds of luxury fashion customers use AI when they browse online but are cautious about the details they provide, according to a Saks Global survey.

    By Bryan Wassel • March 6, 2025
  • David's Bridal opens a store in Naperville, Illinois.
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    Courtesy of David's Bridal
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    David’s Bridal wants to be a retail, AI and media powerhouse. And named a new CEO to lead the way

    Kelly Cook is now chief executive as the bridal retailer evolves into an asset-light company and enters its “Aisle to Algorithm” era. 

    By • March 6, 2025
  • Walmart Connect
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    Courtesy of Walmart
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    How Walmart Connect is growing the ‘connective tissue’ of retail media

    The launch of its Display Advertising API gives brands more opportunities to bridge the gap between offsite and paid search ads to drive performance.

    By Chris Kelly • March 6, 2025
  • A cardboard box, pair of sneakers, sweater, shirts and jeans.
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    Courtesy of Stitch Fix
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    Stitch Fix adds Affirm’s buy now, pay later services at checkout

    The option will give customers “flexibility and control” over their purchases, as the company continues to bolster services. 

    By Tatiana Walk-Morris • March 4, 2025
  • A suite of tech with Amazon Alexa+
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    Courtesy of Amazon
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    Amazon upgrades Alexa+ with generative AI

    The e-commerce giant revamped its personal assistant tool to make it smarter, more conversational and nimble. 

    By • Feb. 27, 2025
  • Underground entrance to the Ikea shopping center in Barcelona, Spain on March 5, 2024.
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    Jossfoto via Getty Images
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    How Ikea approaches AI governance

    A responsible AI policy and multidisciplinary team built the foundation of the company's compliance with the EU AI Act.

    By Lindsey Wilkinson • Feb. 27, 2025
  • A person holds a smartphone depicting a person holding a skincare product.
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    Ezra Acayan via Getty Images
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    Generative AI and social media dominate purchase decisions

    Consumers are turning to social media as a primary source when shopping, Capgemini found. Now, they want generative AI to aggregate those results.

    By • Feb. 27, 2025
  • A worker drops off a Walmart delivery at a doorstep
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    Courtesy of Walmart
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    Walmart expands same-day delivery reach

    Tech advancements are also helping the retailer bring store-fulfilled orders to more customers.

    By Max Garland • Feb. 25, 2025
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    Thomas Barwick via Getty Images
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    Sponsored by Sovos

    The 2025 retail playbook: how to create a winning ecommerce strategy

    Enhance eCommerce strategies: streamline checkout, handle returns and maintain compliance.

    Feb. 24, 2025
  • Person holds a phone that shows Buy with Prime and PayPal.
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    Courtesy of Amazon
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    Amazon tests search feature that shows products it doesn’t sell

    Currently in beta, the expanded search function will send shoppers to a brand’s website if the product they want isn’t sold on Amazon.

    By • Feb. 20, 2025
  • The Etsy logo on its NYC headquarters.
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    Michael M. Santiago / Staff via Getty Images
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    Etsy refines search experience for ‘people that don’t speak merch’

    The company expects improved search and personalization to pay off with improved performance in the latter half of 2025.

    By Bryan Wassel • Feb. 20, 2025
  • A Walmart storefront showcases its refreshed brand identity, with a new typeface and the spark logo set apart as a standalone asset.
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    Permission granted by Walmart
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    Walmart to deploy AI price forecasting tool

    The retailer will use tech provided by Helios to predict the price and availability of agricultural commodities.

    By Catherine Douglas Moran • Feb. 19, 2025
  • Phone tapping a payment system
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    iStock / Toshiba

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    Sponsored by Toshiba Global Commerce Solutions

    The convenience of modularity

    In a world shaped by innovation, one secret fuels true convenience—modularity. But at what cost?

    Feb. 18, 2025
  • External shot of a Men's Wearhouse store.
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    Courtesy of Men's Wearhouse
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    Tailored Brands names Best Buy, Target vet as chief customer officer

    The men’s apparel retailer hired Whit Alexander to create personalized brand experiences and build customer loyalty.

    By • Feb. 13, 2025
  • Qurate
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    Cara Salpini/Retail Dive
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    Qurate shutters Florida headquarters, shuffles leadership

    The company that runs HSN and QVC is still in a turnaround period as it shifts its brand focus to social shopping and streaming.

    By • Feb. 12, 2025
  • A screenshot of Wayfair's Muse tool with a search result for "ethereal blue bathroom."
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    Screenshot

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    Wayfair wants AI images to stoke IRL purchases

    The online home goods retailer created a Pinterest-like website for design inspiration powered by generative AI that links to its shoppable catalog.

    By • Feb. 12, 2025
  • Mall shoppers engaging with a hologram device by Proto
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    Courtesy of Proto Hologram
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    Simon adds 3D holograph ad experience to malls

    The real estate investment trust plans to deploy 150 units, which do not require headsets or outside equipment, by the end of the year.

    By • Feb. 6, 2025
  • Secretary talks on the phone while working at her desk.
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    Fly View Productions via Getty Images
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    Calling a customer? Brands can now display ‘reason for call’

    TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when dialing Android users.

    By Kristen Doerer • Feb. 6, 2025
  • A Janie and Jack storefront
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    Kaarin Moore/Retail Dive
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    Janie and Jack debuts online third-party marketplace

    The move expands the children’s apparel brand into other product categories including home furnishings, toys and baby gear. 

    By Tatiana Walk-Morris • Feb. 6, 2025
  • The interior entrance to a JC Penney mall store, with fronds of a plant in the foreground.
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    Daphne Howland/Retail Dive
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    J.C. Penney launches business-to-business website for bulk orders

    The department store has a new digital tool that offers its catalog and personalized product support to companies and nonprofits. 

    By Tatiana Walk-Morris • Feb. 5, 2025
  • Person holding a mobile phone with the Poshmark website pulled up.
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    Courtesy of Poshmark
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    Poshmark turns to generative AI to help sellers list more

    The company said its tool reduces listing time by 48% on average, allowing sellers to grow their store pages faster.

    By • Feb. 4, 2025
  • The Chewy.com website on a tablet.
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    Joe Raedle / Staff via Getty Images
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    Chewy holds the top spot as overall satisfaction with online retail declines

    The American Customer Satisfaction Index found two-thirds of online retailers saw satisfaction drop year over year.

    By Bryan Wassel • Feb. 3, 2025