Best Buy revamps smartphone shopping in-store, online

In response to mobile industry trends toward unlocked devices and prepaid service plans, the company is rolling out a redesign of its shopping experiences.

By Dan O'Shea • May 31, 2017

Dunkin’ Donuts integrates Masterpass with mobile app, loyalty program

In its latest mobile commerce move, the company is enabling Mastercard's digital payment service to be used to refuel customers' virtual loyalty cards.

By Dan O'Shea • May 30, 2017

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Georgia Tech incubator launches retail-focused program

A $1 million gift will help the university's long-standing incubator turn its attention toward cultivating retail technology startups.

By Dan O'Shea • May 30, 2017

BJ's Wholesale primes omnichannel push with new CIO, CDO

The company tapped two retail technology veterans to fill high-level jobs focused on e-commerce and omnichannel strategy just weeks after it was reportedly considering a sale.

By Dan O'Shea • May 30, 2017

Burberry, LVMH among luxury brands testing WeChat sales in China

While the social messaging app dominates mobile commerce in the region, high-end brands have several reasons to proceed with caution.

By Daphne Howland • May 30, 2017

Home Depot, Lowe’s flex omnichannel strength

Home improvement retailers are proving to be ahead of the game in executing omnichannel strategies, enabling shoppers to easily pick up online orders in stores, among other things.

By Dan O'Shea • May 30, 2017

Study: Many smartphone sessions start without aim, giving retailers an opportunity

Nearly half of mobile sessions begin with no particular app in mind, while about 19% of sessions begin after users have received a push notification from an app, Mobile Posse data show.

By Dan O'Shea • May 29, 2017

StepsAway opens up mobile CRM to brick-and-mortar retailers

The company's new mobile solution aims to help retailers give shoppers personalized mobile offers in real time while they are visiting stores.

By Dan O'Shea • May 29, 2017

Helpshift brings in-app customer support to Salesforce AppExchange

The integration gives Helpshift a boost for its in-app support features for mobile customers.

By Dan O'Shea • May 25, 2017

Report: Alibaba doubles down on Chinese food startup, leads $1B funding round

The Chinese e-commerce juggernaut's investment in Ele.me may be part of a long-term strategy to boost its Alipay usage.

By Dan O'Shea • May 25, 2017

Google Assistant now controls Geeni smart light bulbs

The company’s move rivals Ikea's recent push into the smart home market — which some onlookers say will take off this year.

By Dan O'Shea • May 25, 2017

9 trends in last-mile delivery

From drones to in-city warehouses, e-commerce is forcing changes in how retailers and carriers do business.

By Deborah Abrams Kaplan • May 25, 2017

Pinterest pins monetization hopes on autoplay promoted video

Adidas, J.C. Penney and L'Oréal Paris are among the brands that have tested new video ad options on the social media platform.

By Rob Williams • May 25, 2017

Bulletin draws seed funding to play host to startup retailers

The company raked in $2.2 million to construct more flexible rental spaces that allow e-commerce companies to rent on a month-to-month basis.

By Dan O'Shea • May 24, 2017

Ikea’s smart lights plug into voice assistant market

In a move to broaden the appeal of its new Tradfri smart lighting system, Ikea will let Alexa, Google Assistant and Siri control its devices.

By Dan O'Shea • May 24, 2017

Raise rolls out gift card-fueled mobile wallet app

The gift card marketplace company is morphing its mobile app into a mobile wallet that allows consumers to buy gift cards and redeem them in-store and online.

By Dan O'Shea • May 24, 2017

Lancôme boosts mobile speed, sales with Google’s progressive web app

The fast, app-like platform simplified mobile purchasing and led to a more than 50% boost in sessions and 17% rise in conversions.

By Natalie Black (Koltun) • May 24, 2017

Google plots downfall of last-click attribution, ascension of machine learning

A new service to measure marketing's impact across devices and channels and more sophisticated use of machine learning were in the spotlight at Google Marketing Next.

By Chantal Tode • May 24, 2017

Warby Parker develops eye tests via mobile app

The once pure-play retailer is testing a new app allowing customers to confirm their vision prescriptions, but claims it isn't trying to replace eye doctors — yet.

By Dan O'Shea • May 23, 2017

Voice AI startup hires Google’s text-to-speech leader

Ian Hodson, an industry veteran and mentor of engineering talent, has left Google to join Voysis as a Distinguished Architect.

By Dan O'Shea • May 23, 2017

Target to pay $18.5M settlement for 2013 data breach

The retailer is closer to putting its massive holiday season snafu behind it, but it's still awaiting court approval to settle a consumer class action lawsuit.

By Dan O'Shea • May 23, 2017

Report: 45% of retailers expect to use AI within 3 years

The complexity of commerce is expected to expand exponentially as technologies like AI drive more unified experiences.

By David Kirkpatrick • May 23, 2017

Apple, Visa sued for alleged patent infringement over Apple Pay

Tech company Universal Secure Registry has filed a lawsuit claiming that Apple Pay infringes on four of its patents.

By Dan O'Shea • May 22, 2017

City Furniture equips store associates with IBM mobile apps

The Florida-based regional retailer is deploying enterprise mobile apps from IBM to help store associates improve customer experiences.

By Dan O'Shea • May 22, 2017

JD.com plots massive 'heavy-load' drone logistics network in China

The company aims to construct the country’s largest low-altitude drone logistics network for devices that can carry shipments weighing more than a ton.

By Dan O'Shea • May 22, 2017