Solving for the last mile is retail's next big disruption

Amazon could move the needle for delivery solutions, but will others follow suit, or even be able to keep up? 

By Lara Ewen • Feb. 27, 2018

Aeon, SoftBank, Yahoo Japan reportedly tee up partnership

Three major Japanese retail companies may align to defend their turf from Amazon.

By Dan O'Shea • Feb. 26, 2018

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Shoptalk launches VC program for retail tech startups

The retail tech conference producer partnered with Commerce Ventures in a new venture capital program for retail and e-commerce technology startups.

By Dan Alaimo • Feb. 26, 2018

Bazaarvoice acquires AddStructure to improve UGC

At the heart of this acquisition is a notion that machine learning and natural language processing can improve product reviews and ratings.

By Dan O'Shea • Feb. 26, 2018

Diamond Hedge puts a virtual ring on it

The e-commerce jeweler is using augmented reality to let shoppers to try on a variety of ring styles from their smartphones.

By Dan Alaimo • Feb. 23, 2018

AI poised to take over more customer service

A recent report estimates that by 2020, virtual assistants and chatbots could be performing 25% of customer service and support work. 

By Dan O'Shea • Feb. 22, 2018

Amazon Go reportedly plotting 6 more stores

After just a month open to the public, the early success of the cashier-less concept may spur more locations in Seattle and Los Angeles, sources told Recode.

By Corinne Ruff • Feb. 22, 2018

Study: In-app transactions jumped 46% in 2017

Higher quality apps and digital wallets are making mobile purchases easier by giving shoppers more product information and access to stored payments.

By Robert Williams • Feb. 22, 2018

The key to unlocking the digitally-enabled store

Investing in IoT devices will be the cornerstone for retail stores that hope to survive in a new era, according to Dell's Jeff Brown.

By Jeff Brown • Feb. 22, 2018

Amazon's Alexa being integrated into smart homes

The voice assistant is set to play a major role in new residences built by Lennar, expanding Amazon's dominance in the market.

By Dan O'Shea • Feb. 22, 2018

Retailers: Supply chain visibility trumps same-day delivery

Consumers don't need packages "right now," as much as the ability to define when, where and how they will receive it.

By Kate Patrick Macri • Feb. 22, 2018

Most retail employees receive no real training

Only a third of workers are provided formal training, and many of those don't find it improves their work or engagement very much, according to a recent study.

By Ben Unglesbee • Feb. 21, 2018

Wayfair among early adopters of Facebook 3-D image posting

The online furniture company is providing an early case for how retailers might use the new capability to reach customers.

By Dan O'Shea • Feb. 21, 2018

Samsung to use Bixby for smart TV to integrate AI and IoT

The electronics maker is moving closer to consolidating its smart TV and Internet of Things experience.

By Dan Alaimo • Feb. 20, 2018

Nike’s Air Jordan pre-release on Snapchat sells out in 23 minutes

The athletic wear company is the first brand to sell products on the social media app, which could be a game changer for mobile commerce.

By Robert Williams • Feb. 20, 2018

Amazon makes exclusive smartphone deal

The e-commerce company started selling Essential's Halo Gray smartphone as its own mobile device strategy continues to take shape.

By Dan O'Shea • Feb. 20, 2018

Automat creates online hive for beauty sector chatbots

The new Beauty.bot site is an online resource for everything anyone wants to know about the beauty sector's ongoing embrace of messaging-based apps.

By Dan O'Shea • Feb. 16, 2018

Study: Mobile sales climbed 9% for Valentine’s Day

Even as consumers increasingly discover and browse products on mobile, they generally move to desktop to complete a purchase.

By Robert Williams • Feb. 16, 2018

H-E-B buys on-demand delivery company Favor

The deal intensifies the online grocery battle in Texas, and could signal H-E-B's interest in the broader on-demand delivery industry.

By Jeff Wells • Feb. 16, 2018

IoT to drive the connected retail market to $82.3B in 2025

The Internet of Things will eventually facilitate connectivity between retailers, suppliers and customers — and the value of its components is expected to soar. 

By Dan Alaimo • Feb. 16, 2018

Home Depot launches mobile job app for spring hiring

The home improvement retailer needs to fill more than 80,000 seasonal positions for spring.

By Daphne Howland • Feb. 15, 2018

Shipping by Amazon may cause over half of sellers to switch

The e-commerce company's new logistics service for Marketplace sellers will launch soon, and a majority report they plan to use it.

By Dan Alaimo • Feb. 15, 2018

Why generational marketing could send retailers back to the drawing board

While there's generally some truth in stereotypes, retailers that rely on generational marketing alone could be missing out on both the channels and customers they should be targeting.

By Cara Salpini • Feb. 14, 2018

EBay charts tech-heavy 2018 with new AI chief and upcoming AR tools

Advanced technologies are the next stage of eBay's "multi-year journey to replatform," which includes a focus on AI, machine learning, AR and VR.

By Alex Hickey • Feb. 14, 2018

25% of UK retailers find tech disrupts customer connection

Most retailers are turning to tech for better customer experiences, but a new survey found that some retailers have been disappointed with the payoff.  

By Dan O'Shea • Feb. 14, 2018