Amex cashes in on Coachella with shoppable AR feature

The payments company offered an immersive commerce experience for cardholding festival-goers to browse and buy exclusive merchandise.

By Robert Williams • April 17, 2018

Express plugs into in-store tech at NYC location

The retailer is turning the location into a lab to try out new technology including reserved fitting rooms stocked with online selections. 

By Dan O'Shea • April 16, 2018

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

H&M reveals collaboration with Moschino on Instagram Live

The retailer hosted a live chat between supermodel Gigi Hadid and designer Jeremy Scott that aired at Coachella and on @hm.

By Robert Williams • April 16, 2018

Retailer spending for IT, cloud on the rise

A Retail Systems Research report finds that 72% of retailers plan on increasing their IT-related spending over the next three years.

By Dan O'Shea • April 16, 2018

Macy’s tops rivals as online apparel destination

As a general merchandiser, Amazon continues to gain traffic online.

By Daphne Howland • April 13, 2018

Apple’s HomePod reportedly looks like a bust

Employees said that inventory for the smart speaker isn't moving, with some stores selling fewer than 10 devices per day, according to Bloomberg.

By Erica Sweeney • April 13, 2018

Study: 48% of shoppers ready for voice recognition security

Voice recognition for personal verification could be a tool for retailers looking to make customer service calls more positive experiences for their customers.

By Dan O'Shea • April 12, 2018

Report: Snapchat experiments with commerce for publishers

The company has stepped up broader efforts to appease publishers as they work to monetize their content.

By Robert Williams • April 12, 2018

Fred Segal, Mastercard partner for shoppable windows

The iconic Los Angeles retailer continues the unique offer it's made to shoppers since the 1960s with cutting-edge tech.

By Daphne Howland • April 12, 2018

B8ta's new platform helps brands open flagship stores

Having created stores-within-stores, the company goes one better with "Built by b8ta," a new platform to build and launch locations.

By Dan O'Shea • April 11, 2018

How to solve micro issues for big customer experience wins

It's the little things that matter when it comes to finding and solving shopper frustrations, writes Scott Voigt, founder and CEO of FullStory.

By Scott Voigt • April 11, 2018

Forrester: US mobile sales jumped 29% to $153B last year

About half of online adults in the country shopped on their phone at least once in 2017, the researcher estimates.

By Robert Williams • April 11, 2018

Alibaba, Suning invest in the world's most valuable AI startup

Suning also released a report this week about how it and other Chinese powerhouses are embracing tech-driven transformations to improve the customer experience with 'smart retail.'

By Dan O'Shea • April 11, 2018

8 mobile marketing winners and losers from Q1

Nike was a three-time victor on mobile in the first few months of the year while McDonald's and Mercedes-Benz struggled to get on the scoreboard.

By Shane Schick • April 11, 2018

What you need to know about online marketplaces

The rise of online marketplaces is driving one of those shifts as retailers question whether these platforms are right for their brands, as well as how to best manage this potential business opportunity.

By Laura Heller • April 10, 2018

Whole Foods and Walmart expand home delivery to new cities

Amazon Prime Now delivery is now available at Los Angeles-area Whole Foods stores, while Walmart announced a deal with Postmates for delivery in North Carolina. 

By Jeff Wells • April 10, 2018

App Annie: Spending on apps jumps 22% in Q1

Google Play and App Store downloads grew 10% to a record 27.5 billion worldwide.

By Robert Williams • April 10, 2018

Amazon's R&D spend rose 41% to $22.6B in 2017

The data, reported by Recode, underscores how the e-commerce giant is as much of a tech company as it is a retailer.

By Daphne Howland • April 10, 2018

Nike is running on ... computer vision?

The purchase of a computer vision company comes on the heels of Nike's acquisition of a data analytics firm in late March. 

By Alex Hickey • April 10, 2018

40% of logistics companies will offer 2-hour delivery by 2028

As stores increasingly operate in part like fulfillment centers, same-day and even two-hour delivery is expected to become the norm, according to a Zebra Technologies survey.

By Dan O'Shea • April 9, 2018

Can Amazon and its marketplace rivals fix their counterfeits problem?

Counterfeiting could soon be a $1 trillion criminal enterprise. As fakes proliferate online, the government is taking notice and brands are taking their arguments public — and to court.

By Ben Unglesbee • April 9, 2018

Amazon reportedly taking on Venmo in peer-to-peer payments

The Wall Street Journal suggests the move could be the e-commerce giant's next effort to enter the banking space.

By Dan O'Shea • April 9, 2018

H&M's turnaround runs through its supply chain

For apparel companies who bet on fast fashion, new products can be a gamble, but a sound resilience strategy will always help retailers bounce back. 

By Edwin Lopez • April 6, 2018

Amazon opens doors with Amazon Key expansion

The e-commerce giant went nationwide with some Amazon Key features as it continues to build its smart home portfolio, but the service's in-home delivery feature was not one of them.

By Dan O'Shea • April 6, 2018

Starbucks debuts voice ordering on Samsung’s Bixby in Korea

Bixby lets customers place an order and pay through voice recognition in the My Starbucks Rewards app.

By Robert Williams • April 6, 2018