EBay asks shoppers to share their interests

The online marketplace has launched a feature that uses customers' input on their hobbies and preferences to help build more personalized shopping experiences.

By Dan O'Shea • May 17, 2018

Macy’s expands mobile checkout, AR/VR furniture departments

The company is adding VR furniture showrooms to 60 stores after the tech "significantly increased" transaction size and reduced returns.

By Robert Williams • May 17, 2018

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

80% of retailers set to spend on visibility platforms powered by RFID, IoT

Many retail companies are ready to spend on technology to facilitate better shopping experiences, and they shouldn't hesitate, according to IDC.

By Dan O'Shea • May 17, 2018

Online marketplace revenues to double by 2022

A new study from Coresight Research shows the breadth and opportunities for virtual marketplaces as Walmart and Amazon accelerate growth. 

By Dan Alaimo • May 17, 2018

Starbucks ranks highest among QSR loyalty apps

The chain reportedly drives repeat visits with its rewards program by requiring members to pre-load money onto the app to make mobile payments.

By Robert Williams • May 16, 2018

Walmart drops mobile Scan & Go checkout

The failed test highlights a key challenge in the retailer's competition with Amazon to convince shoppers to adopt next-generation store experiences.

By Natalie Black (Koltun) , Robert Williams • May 16, 2018

Abercrombie drove 40K people to stores with E! Snapchat integration

The retailer, in the midst of a brand refresh, partnered with makeover show "Face Forward" on a campaign that lifted purchase intent by 4.5%.

By Peter Adams • May 16, 2018

Macy’s steps into summer with new Instagram look, dedicated men’s page and more

The retail brand is continuing its work with the creator network Tongal to make its social video efforts shoppable and shareable by influencers. 

By Erica Sweeney • May 16, 2018

Amazon Go stores are reportedly coming to San Francisco and Chicago

As the cashierless concept expands, will the cost of its technology prove to be a barrier?

By Alicia Kelso • May 15, 2018

YouCam drives personalized beauty consultations with live advisers

The beauty consultants can display looks and products virtually on themselves or on the face of callers, as well as helping them find and shop for products.

By Robert Williams • May 15, 2018

Most retailers say real-time payments will cut costs, cards

More than 75% of global retailers said "immediate" payment processing will reduce costs and eliminate payment cards, according to a study by ACI and Ovum.

By Dan Alaimo • May 15, 2018

In challenge to Amazon, Google adds YouTube to home assistants

Video has come to home assistants and the turf war between Google and Amazon is escalating with the addition of YouTube to Google devices.

By Dan Alaimo • May 15, 2018

Jeff Bezos: AI will create jobs, not kill them

Amazon's CEO recently sought to calm fears about the future effect robots and artificial intelligence will have on the retail workforce.

By Dan O'Shea • May 13, 2018

Amazon reportedly forms Alexa health team

The e-commerce giant continues to expand on the applications for AI and smart devices within the home. 

By David Lim • May 11, 2018

Aldo updates app to streamline trying on shoes in store

Shoppers can scan a bar code with the app to request a shoe size for fast service.

By Robert Williams • May 11, 2018

IAB: Mobile drives digital ad spend to all-time high of $88B

Marketers are for the first time investing more in phone screens than TV screens, the trade group found. 

By Erica Sweeney • May 11, 2018

BJ’s upgrades online offerings with new website, pickup option

BJ’s Wholesale Club continues to enhance its e-commerce capabilities as competition among warehouse clubs heats up. 

By Dan Alaimo • May 11, 2018

Amazon grounded as feds let Apple, Fedex drones fly

Ten drone projects around the country are allowed to proceed by the federal government, but many retail ambitions remain on the shelf.

By Dan O'Shea • May 10, 2018

Amazon transforms model houses into Alexa-powered smart homes

New Experience Centers showcase how people can control everything from TVs and lights to doorbells and thermostats with voice commands.

By Robert Williams • May 10, 2018

How to reduce friction at checkout with alternative payments

The e-commerce journey isn’t just about getting shoppers to the payment page; it’s about engaging them in the entire process—across multiple channels—so that when they reach checkout, they’ll actually want to convert.

May 10, 2018

Mobile ad fraud rates double, with shopping apps hardest hit

The damage from mobile ad fraud is approaching $5 billion, and e-commerce apps represented 40% of the fraud tracked by Adjust.

By Dan Alaimo • May 10, 2018

Consumers walk away from poorly personalized experiences

Half of the consumers surveyed by Accenture Interactive said they have left websites because shopping experiences were poorly curated.

By Dan O'Shea • May 9, 2018

H&M turns to big data, AI to tailor store assortments

To keep up with online competition, reduce markdowns and reverse slumping sales, the fast-fashion retailer is customizing in-store assortments with data and artificial intelligence. 

By Dan Alaimo • May 9, 2018

Shopify to open brick-and-mortar store for retail clients

The company is slated this year to open a store for stores that will help it connect in-person with retail customers.

By Dan O'Shea • May 8, 2018

How Macy’s and IBM tackle ‘thumb scrolling’ on digital video

Standing out on mobile and social channels demands visually compelling work but also a clear strategy behind the creative, marketers said Monday at the IAB's Digital Video Symposium.

By Peter Adams • May 8, 2018