Study: Beauty shoppers spend 80% of purchase journey in pre-search phase

The Condé Nast-Tapestry study highlights the role that influence plays in purchasing decisions

By Erica Sweeney • July 16, 2018

Facebook payments patent reveals e-commerce ambitions

In a recent patent filing, the social media network described a plan to streamline AI-driven payments through Messenger.

By Dan Alaimo • July 13, 2018

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

New Nike concept store goes Live in LA

Experiential doesn't mean the same for every brand, concept or customer. That's a lesson the retailer is taking to heart as it iterates on the future of direct-to-consumer stores.

By Corinne Ruff • July 12, 2018

CommerceHub taps former J.C. Penney exec as COO

The supply chain network is looking to expand its relationships with retailers and add new products and capabilities. 

By Ben Unglesbee • July 12, 2018

Target’s Instagram-like app links designers with customers

The mass merchant is using a by-invitation-only app, Studio Connect, to gain shopper feedback during various points of product development.

By Dan Alaimo • July 12, 2018

Bulletin's software paves way for small online brands

Apparel startup Bulletin is now using technology for its small-brand clients to manage inventory in brick-and-mortar stores, joining the growing "retail as a service" trend. 

By Dan Alaimo • July 11, 2018

Visa innovation center showcases contactless payment

Banks aren't ready and retailers are wary, but the technology is on display in a futuristic pop-up experience in Washington.

By Nicole Ault • July 11, 2018

Snapchat reportedly developing feature to direct users to Amazon

The revelation of "camera search" code is the latest sign of the company's intention to develop more shopping-friendly features.

By Dan O'Shea • July 10, 2018

BJ’s Wholesale accepts PayPal in latest digital move

The wholesale club is aggressively expanding online and mobile capabilities following its IPO, adding new digital payment options to streamline transactions. 

By Dan O'Shea • July 10, 2018

Macy's and Bloomingdale's customer profiles hacked

The broad breach exposed mounds of personal information, leading security experts to point to weak authentication practices.

By Dan Alaimo • July 10, 2018

PetSmart puts fraudsters in the dog house with AI

The company's fraud detection program saved $12 million last year — and helped solve a murder and further a human trafficking investigation. 

By Alex Hickey • July 9, 2018

Mobile app for parking drives revenue for malls

The use of mobile apps to help shoppers find – and pay for – preferred parking spaces is spreading to malls and shopping centers.

By Dan Alaimo • July 9, 2018

Social commerce on the rise as more brands adopt shoppable content

Nearly 66% of brands studied are now selling on social media as social shopping seems poised to take off, according to a report by GartnerL2.

By Dan O'Shea • July 8, 2018

Amazon Go locks in second Seattle spot

The company confirmed that a second Seattle location is in the works as it heads toward the goal of opening six of the experimental formats this year. 

By Dan O'Shea • July 6, 2018

Alibaba, Guess pilot FashionAI concept store

The temporary store is the latest, and one of the most advanced, efforts to merge e-commerce and physical stores.

By Dan Alaimo • July 6, 2018

Study: 79% of consumers want human-driven customer service

Even with chatbots and other digital tools for customer support, many customers still want the option to speak to human representatives.

By Dan O'Shea • July 5, 2018

Data thieves go after Adidas, other sports and fitness sites

Adidas’ e-commerce site suffered a breach involving millions of customers.

By Dan Alaimo • July 5, 2018

Target automating cash-counting at stores

The mass merchant is adding 500 automatic cash-counting machines to stores in August, and more by the end of the year, to free up employee time for customers. 

By Corinne Ruff • July 5, 2018

Shopify adds Shopgate as m-commerce platform for merchants

The partnership lets merchants more easily develop a mobile app with digital wallets, code scanners and push notifications.

By Robert Williams • July 5, 2018

Walmart’s Jetblack tells a lot about the future of e-commerce

The retail giant's concierge service for upscale shoppers faces significant challenges, but Jetblack could be ushering in an era of more personalized e-commerce, writes Twiggle's Amir Konigsberg.

By Amir Konigsberg • July 5, 2018

Chatbots to talk up $11B in cost savings by 2023

Retail will benefit the most from the customer service tool as e-commerce transactions via chatbots are expected to reach $112 billion in the next five years, according to Juniper research.

By Dan Alaimo • July 5, 2018

Why virtual reality won’t revolutionize retail, but scan-and-go will

From robots to digital pickup towers, technology is deeply intertwined with retail. But which innovations are taking off and which are spewing smoke?

By Cara Salpini • July 3, 2018

Consumers embracing 'digital forward' stores, but beware of glitches

Many shoppers like the idea of in-store tech, but also have experienced problems that hurt their perception of such stores, according to a new survey.

By Dan O'Shea • July 2, 2018

Walmart, P&G see their ads pulled under Facebook's new political labeling policy

P&G's ad mentioned LGBTQ pride and its "commitment to inclusion," while Facebook reversed its decision on Walmart's ad for "bringing jobs back" to America.

By Erica Sweeney • July 2, 2018

Payability expands fintech services to more marketplaces

The company is growing with the online marketplace sellers it serves, expanding its finance offerings to Walmart, Newegg and others.

By Dan O'Shea • July 2, 2018