Keeping customers at the center of the customer experience

If your leadership team isn’t talking about customer experience, they are missing out. How consumers feel after making a purchase determines whether they will return. 

Dec. 6, 2018

Michaels deploys personalized shopping tech

With the addition of Salesforce Marketing Cloud, the arts and crafts retailer again taps its long-time partner, this time for cloud-based marketing help.

By Dan O'Shea • Dec. 5, 2018

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Walmart arms store associates with online shopping app

The move is just another way the retail giant is increasingly trying to blur the lines between online and in-store shopping.

By Dan O'Shea • Dec. 5, 2018

Mastercard launches 3D-based virtual store experience

Should online shopping be more like browsing the aisles of a physical store? A new platform from Mastercard and Next Retail Concepts seeks that answer.

By Dan O'Shea • Dec. 4, 2018

WSJ: Amazon testing cashierless technology for larger stores

The e-commerce giant may be looking into how its Amazon Go technology performs in bigger spaces.

By Dan O'Shea • Dec. 4, 2018

Convenience stores set sights on speedier service

A new report on convenience store shopping trends suggests consumers are interested in instant payment technology.

By Dan O'Shea • Dec. 3, 2018

PayPal processed over $1B each on Black Friday, Cyber Monday

This holiday season is already looking like a big one for mobile payments, according to PayPal data.

By Dan O'Shea • Dec. 3, 2018

Dramatic or justified? Retailers' fears push cloud customers from AWS to Microsoft, Google

Though AWS and Amazon.com operate separately, retailers feel they could unintentionally add to a competitor's profit.

By Samantha Schwartz • Nov. 30, 2018

Jet's Cyber Monday revenue plummeted 39%

Parent company Walmart performed well, as did Kohl's, Nordstrom and Amazon, according to an Edison Trends report.

By Dan O'Shea • Nov. 30, 2018

70% of consumers still want human interaction versus bots

While chatbots may be more cost effective for a company, a report by Sitel Group reveals the majority of consumers prefer speaking to a human.

By Dan O'Shea • Nov. 30, 2018

ModiFace transforms AR beauty tool into virtual nail salon

L'Oréal's latest acquisition is extending the uses for immersive mobile tech in the fiercely competitive beauty space.

By Robert Williams • Nov. 30, 2018

Holiday shoppers of tech gifts are migrating online

For the first year, tech gift buyers bought more online than in stores over the Black Friday weekend, according to the Consumer Technology Association.

By Dan O'Shea • Nov. 29, 2018

Asos’ in-app Fit Assistant helps shoppers find the perfect size

Customers who answer questions about their height, weight and fit preference can use the mobile tool to get a more accurate size for online items.

By Robert Williams • Nov. 29, 2018

Simon installs 'Launchpad' to showcase new products in malls

The mall owner released a platform with entertainment-based tech experiences and new products.

By Dan O'Shea • Nov. 28, 2018

Mobile shopping campaigns on Thanksgiving grew 44%

Marketers invested more heavily in shopping-friendly mobile ad units for the holiday weekend, driving rates down for cost-per-click and up for conversions, according to a study by digital ad platform Kenshoo.

By Robert Williams • Nov. 28, 2018

Overstock aims to sell retail business by February

The e-tailer's CEO first disclosed a plan for a sale nearly a year ago, but in a recent interview with The Wall Street Journal he offered up few details regarding what he claims is an imminent deal.

By Dan O'Shea • Nov. 27, 2018

Mobile shopping app downloads surged on Black Friday

Over half a million first-time users downloaded one of the top 10 mobile shopping apps on Black Friday, according to a report by Sensor Tower.

By Dan O'Shea • Nov. 27, 2018

Cyber Monday spending hits record $7.9B

Retailers are finally seeing meaningful numbers from mobile, and are reaping the benefits of click-and-collect services, according to Adobe Analytics.

By Daphne Howland • Nov. 27, 2018

Online fraud accelerates into holiday shopping season

One year after a record number of fraudulent account takeovers, security company 4iQ is warning e-commerce companies of more threats to come.

By Dan O'Shea • Nov. 26, 2018

Marie Claire magazine unveils content-driven e-commerce site

A new affiliate site allows readers to buy merchandise recommended by the magazine's fashion editors.

By Dan O'Shea • Nov. 26, 2018

7-Eleven cashes in on Alipay, WeChat Pay at Canadian stores

The Chinese payment services are now available at 35 locations in Vancouver and Toronto before a planned expansion.

By Robert Williams • Nov. 26, 2018

Retailers to see 75% increase in social media during the holidays

The last two months of the year represent a huge spike in social media messages for retailers, making the busiest time of the year a little busier.

By Dan O'Shea • Nov. 21, 2018

Snapchat unveils in-app shopping channel with Shopify

As social networks become a more important channel for retailers and brands, the multimedia messaging platform is launching an in-app shopping channel to jump on board the trend.

By Dan O'Shea • Nov. 21, 2018

Mobile checkout time decreases 12 seconds in Q2

A new Checkout Conversion Index report links mobile conversions to speed, variety of payment options, free shipping and checkout consistency.

By Dan Alaimo • Nov. 21, 2018

Best Buy beats Q3 estimates, raises full year guidance

The electronics retailer rode 4.3% comp sales growth to $9.59 billion in revenue for the third quarter.

By Dan O'Shea • Nov. 20, 2018