Best Buy to use generative AI for virtual assistant, customer support experiences

The tech will help with customer service, including troubleshooting product issues, managing software and rescheduling or combining order deliveries. 

By Tatiana Walk-Morris • April 9, 2024

Whole Foods to pull Amazon’s Just Walk Out technology from stores

The specialty grocer, which operates the checkout tech at just two stores, will follow the same path as Amazon Fresh stores in the U.S.

By Peyton Bigora • April 8, 2024

Explore the Trendline➔

What's shaping the e-commerce landscape?

From recent statistics on e-commerce growth to the Federal Trade Commission’s lawsuit against Amazon, here are some of the forces impacting online retail.

By Retail Dive staff

Battling shrink and theft across the globe

Retailers are trying numerous strategies — from technology to teamwork — to minimize losses.

By Peyton Bigora • April 8, 2024

The future of retail media networks: Unlocking the power of Wi-Fi in store

Explore how RMNs & Wi-Fi will revolutionize the in-store retail experience, offering targeted ads & enhanced customer experiences.

April 8, 2024

AI in retail: Start small and think big

How to start using AI and automation in retail to better serve employees and customers.

April 8, 2024

Shein, Temu have high customer overlap with TikTok Shop: report

Even while facing a potential ban in the U.S., the platform is dominating social shopping, an Earnest Analytics report finds. 

By Tatiana Walk-Morris • April 5, 2024

The Weekly Closeout: Puma plots design space in LA, Bank of America downgrades Figs

The athletics brand said the studio will open in 2025, while spending pullbacks contributed to the scrubs brand’s recent negative rating.

By Retail Dive Staff • April 5, 2024

Amazon debuts app for palm payment registry

The Amazon One app can be used to enter various locations, identify individuals, pay for items and access loyalty rewards.

By Xanayra Marin-Lopez • April 4, 2024

Amazon’s AWS unit cutting hundreds of jobs related to store technology

The e-commerce giant earlier said it was scaling back its Just Walk Out technology, including dropping it from Amazon Fresh locations in the U.S.

By Daphne Howland • April 4, 2024

Burlington to open its biggest distribution center

The retailer is building a “highly automated,” 2 million-square-foot facility to support its growing store footprint.

By S.L. Fuller • April 4, 2024

Amazon removes ‘Just Walk Out’ tech from US Amazon Fresh stores

Dash Carts, which also allow shoppers to avoid checkout, will roll out instead at those locations, while the older tech is limited to Amazon Go and some smaller U.K. stores.

By Daphne Howland • April 3, 2024

Lululemon launches recycled polyester anorak

The packable outerwear is made with mixed plastic waste, converted carbon emissions and the activewear brand’s old apparel.

By Laurel Deppen • April 3, 2024

Poshmark enlists sustainable brands for live shopping event series

Brands including Rothy’s and Christy Dawn will host shows to spotlight circular fashion in celebration of Earth Month. 

By Tatiana Walk-Morris • April 3, 2024

Walmart letting businesses tap into its route optimization tech

The move to sell its proprietary AI-driven software contributes to the retailer’s business diversification strategy.

By Larry Avila • April 2, 2024

West Elm launches mobile app

The app allows users to filter by need, and comes amid declining revenues for the home retailer.

By Tatiana Walk-Morris • April 2, 2024

More than half of shoppers would use generative AI for clothing purchases: Adobe

Seventy-one percent of respondents said they think using the technology to try on products virtually would boost their buying confidence.

By Tatiana Walk-Morris • April 1, 2024

Walmart announces second class of beauty accelerator program

The retailer is also investing in beauty in other ways, including bringing back a Beauty Glow Up savings event and expanding virtual try-on.

By Xanayra Marin-Lopez • April 1, 2024

Mercari ends selling fees, debuts new returns policy

The no-fee structure became effective on all new listings earlier this week and will roll out to the rest of the site in the weeks to come.

By Tatiana Walk-Morris • March 29, 2024

Perfect Corp. improves 3D modeling for virtual jewelry try-on

The latest update allows brands to use Graphics Library Transmission Format 2.0 files, which offer more detailed textures and lighting.

By Xanayra Marin-Lopez • March 29, 2024

Amazon says it removed over 7M fake goods in 2023

The e-commerce giant, which has long faced scrutiny over counterfeits, said it invested more than $1 billion into fighting fakes last year.

By Tatiana Walk-Morris • March 28, 2024

Dr. Martens launches recycled leather collection and resale platform

The footwear company is promoting both launches as part of its sustainability commitments.

By Laurel Deppen • March 26, 2024

Why the latest TikTok ban attempt is different — and what it means for marketers

A ban could benefit Meta, weakening competition and options for advertisers, while a potential suitor will need to be well-versed in data management.

By Jessica Deyo • March 26, 2024

How to overcome 5 retail industry challenges

Discover tips and tricks to help you tackle some of the top HR pain points for stores and wholesale businesses.

March 25, 2024

Most retail leaders say AI plays an important role in search strategies: survey

Retail leaders cited improved accuracy and relevance as the two biggest roles AI can play, according to Algolia and Coleman Parkes Research.

By Bryan Wassel • March 22, 2024

Five Below scales back self-checkout to fight shrink

Hiring more store associates will improve customer service and help fight what executives said was an unexpectedly high level of inventory loss.

By Daphne Howland • March 21, 2024