Rent the Runway shouldered the blame when a software bug hampered delivery

"Innovation inherently means risk taking and a certain portion of your revenue and systems are going to go down," said CEO Jennifer Hyman.

By Naomi Eide • Oct. 25, 2019

Apple Pay surpasses Starbucks as most popular mobile payment app

The number of people who use smartphones to make in-store payments will grow 9.1% this year to 64 million, eMarketer estimates.

By Robert Williams • Oct. 25, 2019

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Voice-enabled purchasing on the rise

Ownership of the devices has more than doubled in the past three years, according to a new study. 

By Tatiana Walk-Morris • Oct. 24, 2019

Rebag launches appraisal tool for luxury handbags

The company's new software, called Clair, provides a resale value estimate instantly.

By Lisa Rowan • Oct. 24, 2019

4 ways 5G is set to transform supply chains

Two-thirds of organizations plan to deploy 5G by 2020, with operational efficiency seen as the key benefit.

By Gary Wollenhaupt • Oct. 23, 2019

Peak holiday shopping season to shift into December this year

More than half of consumers surveyed by Deloitte plan their purchases around Cyber Monday, which falls later on the calendar this year.

By Lisa Rowan • Oct. 23, 2019

UPS seals drone partnership with CVS

The shipping company is scaling its Flight Forward business and will deliver retail and pharmaceutical supplies by drone to consumers. 

By Shefali Kapadia • Oct. 23, 2019

GOAT adds apparel and accessories to sneaker marketplace

The new categories may put the platform in more direct competition with others in the resale space, namely The RealReal.

By Lisa Rowan • Oct. 22, 2019

Theft is a major risk for retailers using scan-and-go tech, expert says

But companies can mitigate that risk with additional layers of protection, including security cameras, customer notices and enhanced employee training. 

By Krishna Thakker • Oct. 22, 2019

From groceries to fashion to home improvement, brands embrace the promise of same day pickup

See how order-ahead and pickup models provide an easier, more streamlined shopping experience for customers.

Oct. 22, 2019

EBay expands ‘holiday creep’ campaign with Twitter jargon jar

The online marketplace will donate $1 to charity every time a brand uses a holiday buzzword on the social media platform.

By Robert Williams • Oct. 21, 2019

Smartphones are most popular devices for online shopping, survey says

Less than a third of shoppers plan to use a desktop or laptop for purchasing, while just 16% will browse on a tablet.

By Robert Williams • Oct. 21, 2019

Retail loyalty programs are prime targets for online fraud

Customer identity manipulation has also experienced growth as a method for attacks, according to a new report.

By Tatiana Walk-Morris • Oct. 21, 2019

Zappos bucks cash payouts, proposes 10% discount as breach settlement

Impacted customers received emails entitling them to a one-time, 10% discount through the end of the year following the 2012 data breach.

By Samantha Schwartz • Oct. 21, 2019

Affirm launches mobile app for payment installments

Half of the payment platform's users are millennials or Gen Z shoppers. 

By Tatiana Walk-Morris • Oct. 18, 2019

Beauty search engine Mira launches with backing from Unilever Ventures

Aimed at connecting shoppers to the right products for their needs, the platform also serves as an online community for beauty users to seek advice.

By Cara Salpini • Oct. 17, 2019

Accenture: More consumers willing to share data when there's transparency

However, more than 75% of consumers said they are uncomfortable with data collection through microphones or voice assistants.

By Robert Williams • Oct. 17, 2019

Store concept b8ta expands into fashion, lifestyle

A year after Macy's investment, the "retail as a service" platform is moving into apparel at a location dubbed "Forum" in Los Angeles.

By Daphne Howland • Oct. 17, 2019

Five Below to build gaming venues attached to stores

As part of an investment in Nerd Street Gamers, a multi-store pilot of "Localhost" spaces will begin in 2020.

By Tatiana Walk-Morris • Oct. 16, 2019

Walmart relaunches online toy ‘lab’

The retail giant is once again deepening its push into the category ahead of the holiday season, as the race to fill the Toys R Us void goes into its second year. 

By Ben Unglesbee • Oct. 16, 2019

Most Americans still have reservations on going cashless, survey finds

Although mobile payments might streamline retail operations, most Americans believe stores should be required to accept cash, according to the report. 

By Anna Hrushka • Oct. 15, 2019

Standard Cognition buys retail tech startup DeepMagic

As competition within the cashierless technology space ramps up, the acquisition positions the company to better take on Amazon Go.

By Tatiana Walk-Morris • Oct. 14, 2019

6 ways retailers can win the holidays

It's a high stakes year, as retailers have closed nearly 7,300 stores thus far and 28 retailers are facing bankruptcy in the next 12 months.

By Kaarin Moore • Oct. 14, 2019

Women plan to shop online, on mobile this holiday season

Survey results from daVinci Payments show women intend to keep holiday spending consistent with last year's.

By Lisa Rowan • Oct. 11, 2019

The Vitamin Shoppe opens first of 5 planned experiential stores

The location offers tech features to personalize the in-store shopping experience.

By Tatiana Walk-Morris • Oct. 11, 2019