Analysts on CDPs and their quest to become more intelligent

Marketers increasingly expect AI capabilities to meet their business objectives, and while CDPs hold promise, it is unclear that they alone provide the solution.

March 25, 2020

Nike offers workout app for free as COVID-19 keeps people indoors

The sportswear brand also revamped its messaging to urge people to work out while in isolation.

By Robert Williams • March 24, 2020

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

AxleHire introduces no-touch tech for delivery signings

The move comes as consumers practice social distancing and shift to online shopping.

By Tatiana Walk-Morris • March 24, 2020

Instacart plans to hire 300K additional shoppers

The decision will double the company's number of gig workers over the next three months to meet ongoing demand during the pandemic.

By Jessica Dumont • March 24, 2020

FutureProof Retail donates mobile checkout tech during pandemic

The company is offering its line-free tech to essential retailers as a means to promote social distancing amid the COVID-19 outbreak. 

By Tatiana Walk-Morris • March 23, 2020

E-commerce pulls back amid pandemic precautions

It seems like digital sales should benefit retailers during a global disease outbreak. For many, health and safety concerns extend to those operations too.

By Daphne Howland • March 20, 2020

Shopify launches 3D model, video integration for merchants

The e-commerce platform introduced new features to entice customers and support sellers. 

By Tatiana Walk-Morris • March 19, 2020

Facebook announces $100M in grants to small businesses impacted by COVID-19

The social media company is working to provide some relief in response to the global pandemic. 

By Tatiana Walk-Morris • March 19, 2020

Grocery apps see record downloads during coronavirus outbreak

As consumers stock up on everyday essentials, a new study found more are turning to grocery delivery apps amid the global pandemic.

By Tatiana Walk-Morris • March 17, 2020

7-Eleven adds cash-to-digital payments in Latin America

In partnership with fintech provider Arcus, the convenience chain is giving customers in the region another reason to visit its stores.

By Robert Williams • March 17, 2020

J.C. Penney unveils smart fitting room tech

Testing the new in-store technology is part of the company's overall turnaround plan. 

By Tatiana Walk-Morris • March 16, 2020

App downloads increased by 42% during Cyber Week 2019, study says

App commerce firm Poq predicts that more than 25% of online traffic will come from mobile apps by the 2020 holiday season.

By Tatiana Walk-Morris • March 16, 2020

Consumer spend via chatbot to reach $142B by 2024

A new report by Juniper Research states that the technology can cut costs and drive sales by acting as a first point of consumer contact. 

By Tatiana Walk-Morris • March 13, 2020

Feeling left behind in the age of AI and machine learning?

Five steps to getting the most out of AI and ML investments while avoiding challenges other retailers have faced.

March 13, 2020

What tech and metrics do you need for omnichannel?

A modern order management system will have most of the data needed to measure success. However, some operations will require more creativity.

By Matt Leonard • March 12, 2020

Can retailers win consumers with voice technology?

To harness the potential of voice tech, companies need to improve user experience and be transparent around data collection. 

By Tatiana Walk-Morris • March 12, 2020

Amazon to sell cashierless tech to other retailers

The company's Just Walk Out technology uses computer vision, sensor fusion and deep learning to eliminate checkout lines.  

By Tatiana Walk-Morris • March 10, 2020

Nearly 80% of marketers want to work with microinfluencers

The shift comes as marketers seek clear metrics for assessing return on investment, according to a new report.

By Tatiana Walk-Morris • March 9, 2020

DVF, Mastercard team up for in-store tech

Diane von Furstenberg is the latest retailer to roll out robust analytic technology to be used by store associates. 

By Tatiana Walk-Morris • March 5, 2020

J. Crew reports data breach of customer accounts

It's not clear how many customers were impacted by the breach, which took place around April 2019. 

By Tatiana Walk-Morris • March 5, 2020

Target's tech for store-based fulfillment operations is ready to scale

Machine learning and robotics will allow the retailer to fulfill digital orders from stores and avoid stockouts, executives detailed in an investor presentation.

By Emma Cosgrove • March 5, 2020

Wi-Fi tracking: A data gold mine or privacy nightmare?

Is collecting data from customers’ cell phones the best solution to measure in-store engagement?

March 4, 2020

Walmart outlines cloud strategy to investors

The big-box retailer can use machine learning to improve customer experience.

By Naomi Eide • March 3, 2020

Gen Z relies on influencers for purchase decisions, Kantar says

Seventy percent of the demographic follow at least one influencer on platforms like Instagram or YouTube, according to a recent Kantar study.

By Robert Williams • March 2, 2020

Poshmark: Over half of consumers would buy through social media

A study from the social commerce platform also found that Gen Z was leading the secondhand apparel trend. 

By Tatiana Walk-Morris • March 2, 2020