Best Buy doubles assortment with marketplace launch

The retailer is adding and expanding categories via third-party sellers, from seasonal decor to musical instruments, and will allow shoppers to return purchases in store.

By Dani James • Aug. 19, 2025

Saks Fifth Avenue taps AI for customer inquiries

The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents to make more informed decisions.

By Xanayra Marin-Lopez • Aug. 14, 2025

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Over half of holiday shoppers plan to use AI to compare prices, search for products

Consumers are shopping earlier and leveraging AI tools to find the best deals amid a holiday season clouded with economic uncertainty, per a new report.

By Tatiana Walk-Morris • Aug. 14, 2025

Pinterest has ‘effectively become an AI-enabled shopping assistant,’ CEO says

The platform is focusing on AI-powered visual search and product discovery, leading to cumulative gains across the business, CEO Bill Ready said.

By Bryan Wassel • Aug. 11, 2025

EBay CEO: AI ‘continues to fundamentally change’ customer experience

Agentic commerce is a small part of the digital retailer’s business, but “it has a nice growth rate,” CEO Jamie Iannone said on a Q2 2025 earnings call.

By Bryan Wassel • Aug. 6, 2025

Retail buyers are reacting to tariffs with AI and early orders

A Deloitte report found the industry is using the tech to navigate a shifting trade environment — and making holiday buys two months earlier than last year.

By Dani James • Aug. 6, 2025

Retail buying evolved: how AI and buyers can work together

How buyers are using AI to automate routine tasks and focus on strategic work that drives results.

Aug. 4, 2025

Perfect Corp. AI, AR subscriptions drive revenue growth

The company, which specializes in virtual try-on tech, attributes the growth to the demand for generative AI, among other factors.

By Xanayra Marin-Lopez • July 31, 2025

Best Buy to pilot Ikea shop-in-shops

This year, the home retailer will make some of its services and products available at another business in the U.S. for the first time.

By Dani James • July 31, 2025

TikTok expands efforts to move beyond the phone

By partnering with Westfield Malls and Rockbot, the social media firm is on a mission to show up on more screens.

By Xanayra Marin-Lopez • July 30, 2025

Ulta Beauty eyes AI agents amid growth plans

The company is working on the tech foundation to enable adoption, which it hopes will lead to improved employee and customer experiences. 

By Lindsey Wilkinson • July 28, 2025

How edge AI is transforming retail operations

Edge AI is fundamentally transforming retail operations and positioning businesses for a smarter, more customer-centric future.

July 28, 2025

Walmart bets big on AI with ‘super agent’ strategy

The retailer is centralizing AI capabilities to avoid fragmentation, noting that the technology is already being utilized by 900,000 associates.

By Dani James • July 25, 2025

Klarna users can now list past purchases on Poshmark

The two companies are offering Posh Credit to first-time Klarna users ahead of the back-to-school shopping season.

By Xanayra Marin-Lopez • July 24, 2025

Guitar Center brings AI assistant to the store floor

The Rig Advisor tool compares gear in real time and provides live inventory updates.

By Xanayra Marin-Lopez • July 24, 2025

Walmart touts AI for fraudulent marketplace seller detection

The company uses AI-driven and real-time monitoring of product listings to search for policy compliance and IP infringement.

By Tatiana Walk-Morris • July 24, 2025

Amazon snaps up AI wearables company Bee

The e-commerce giant said the deal, for an undisclosed amount, has yet to close. 

By Daphne Howland • July 23, 2025

AI shopping assistants have a trust problem

Skepticism about the tech is a major barrier to its adoption, as it ranks among the least trusted sources for shopping information, according to a new report.

By Tatiana Walk-Morris • July 22, 2025

Lowe’s links end-user feedback loop to AI tool improvements

The home improvement retailer has been expanding AI access to employees and tweaking tools with stakeholder input in mind. 

By Lindsey Wilkinson • July 18, 2025

DressX enters Roblox with new game, collabs with Puma

The athletics retailer sees the DressGo game as a way to showcase its styles in a way that resonates with female gamers.

By Xanayra Marin-Lopez • July 17, 2025

Nike’s VP of AI is leaving

Jason Loveland is exiting just weeks after the activewear giant’s vice president of virtual studios announced his departure.

By Cara Salpini • July 17, 2025

Hackers claim responsibility for Belk data breach

The North Carolina-based retailer is the latest victim in a spree of attacks in the U.K. and U.S.

By David Jones • July 16, 2025

Kohl’s appoints digital chief amid turnaround plan

Retail veteran Arianne Parisi will join the company on July 28, reporting to interim CEO Michael Bender.

By Roberto Torres • July 16, 2025

UK authorities arrest 4 people in probe of retail cyberattack spree

The arrests mark the first major break in a case linked to the Scattered Spider cybercrime group, although additional work continues with multiple agencies.

By David Jones • Updated July 10, 2025

Ikea wants to make smart home tech easier to use, more affordable

The company will introduce over 20 new smart products built to work with Matter, allowing device compatibility between brands.  

By Tatiana Walk-Morris • July 14, 2025