Amazon integrates Lens visual search with its AI shopping assistant

Lens Live lets customers browse a swipeable product carousel and add items to their cart within the camera view.

By Bryan Wassel • Sept. 8, 2025

Powering relevance with privacy at the core

Retailers can unlock high-performing experiences by activating first-party data with privacy and compliance at the core.

By Harry Wolansky • Sept. 8, 2025

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Beyond the swipe: Building loyalty through the credit lifecycle

Co-brand credit cards are a valuable lifecycle marketing tool for brands looking to build loyalty.

Sept. 8, 2025

Walmart taps OpenAI for employee training

The mass retailer will debut training for employees in 2026 through a partnership with the company behind ChatGPT.

By Dani James • Sept. 5, 2025

Best Buy, Uber Eats partner on same-day delivery, scheduled drop-offs

Shoppers can use the Uber Eats app to have electronics delivered from over 800 of the retailer’s locations. 

By Tatiana Walk-Morris • Sept. 4, 2025

Worldpay rewires for bot shoppers

The processor aims to prepare its merchant clients for the opportunities and risks of AI-driven agentic shopping.

By Lynne Marek • Sept. 3, 2025

Consumers want AI guardrails, but few business leaders have policies in place

More than one-quarter of customer experience leaders say their organization is ready to deploy agentic AI, despite having no governance policy in place, Genesys found.

By Michael Brady • Sept. 3, 2025

Williams-Sonoma to launch AI-powered ‘culinary companion’

Meanwhile, the company has scaled its AI customer service assistant across its portfolio. 

By Bryan Wassel • Sept. 3, 2025

Walmart ties marketplace to stores, debuts AI seller tools

The retailer is piloting brick-and-mortar access to online sellers and reducing some fees for top selling products ahead of the holidays.

By Dani James • Aug. 27, 2025

Retailers double down on AI despite reliability concerns

Over half of retailers expect most customer interactions will be handled by AI within five years, according to a Monday.com survey.

By Lindsey Wilkinson • Aug. 27, 2025

Lululemon names AI exec to improve product innovation, speed

The brand's CIO is departing the company while Ranju Das takes on a newly formed chief AI and technology officer position. 

By Dani James • Aug. 26, 2025

David’s Bridal launches AI to help couples manage wedding tasks

Pearl Planner features a built-in chat assistant, adaptable task boards and dynamic timelines to help users centralize planning with real-time updates.

By Kaarin Moore • Aug. 26, 2025

Home Depot focuses on faster deliveries to boost satisfaction

Dedicated associates and machine learning-driven efficiency improvements helped the retailer achieve its fastest ever delivery speeds during the second quarter, executives said.

By Bryan Wassel • Aug. 25, 2025

Walmart, Target tout AI plans

The two retail giants are capitalizing on sustained investment in their technology foundations even as they face economic headwinds.

By Lindsey Wilkinson • Aug. 25, 2025

Walmart Realm adds new digital storefronts to woo Gen Z, Gen Alpha

The immersive shopping experiences blend content and commerce to facilitate product discovery.

By Tatiana Walk-Morris • Aug. 21, 2025

EBay builds out suite of tech tools for sellers

With a number of new tools, the e-commerce giant is helping sellers simplify cost tracking and respond to messages. EBay will even give sellers automated feedback. 

By Tatiana Walk-Morris • Aug. 20, 2025

Kohl’s adds CTO to its tech leadership lineup

The retailer brought in former Nike and J.Crew executive Steven Dee to lead all technology and information platforms.

By Roberto Torres • Aug. 20, 2025

Google makes payments play

The search giant has locked arms with Wise, Klarna and others to improve and expand its payments services, including in remittances and e-commerce.

By Patrick Cooley • Aug. 19, 2025

Best Buy doubles assortment with marketplace launch

The retailer is adding and expanding categories via third-party sellers, from seasonal decor to musical instruments, and will allow shoppers to return purchases in store.

By Dani James • Aug. 19, 2025

Saks Fifth Avenue taps AI for customer inquiries

The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents to make more informed decisions.

By Xanayra Marin-Lopez • Aug. 14, 2025

Over half of holiday shoppers plan to use AI to compare prices, search for products

Consumers are shopping earlier and leveraging AI tools to find the best deals amid a holiday season clouded with economic uncertainty, per a new report.

By Tatiana Walk-Morris • Aug. 14, 2025

Pinterest has ‘effectively become an AI-enabled shopping assistant,’ CEO says

The platform is focusing on AI-powered visual search and product discovery, leading to cumulative gains across the business, CEO Bill Ready said.

By Bryan Wassel • Aug. 11, 2025

EBay CEO: AI ‘continues to fundamentally change’ customer experience

Agentic commerce is a small part of the digital retailer’s business, but “it has a nice growth rate,” CEO Jamie Iannone said on a Q2 2025 earnings call.

By Bryan Wassel • Aug. 6, 2025

Retail buyers are reacting to tariffs with AI and early orders

A Deloitte report found the industry is using the tech to navigate a shifting trade environment — and making holiday buys two months earlier than last year.

By Dani James • Aug. 6, 2025

Retail buying evolved: how AI and buyers can work together

How buyers are using AI to automate routine tasks and focus on strategic work that drives results.

Aug. 4, 2025