Online retailers in the US spent an average of $400k on AI last year

Despite aiming that investment at customer experience, 30% of executives told Storyblok that the tech only slightly improved the shopper’s experience.

By Tatiana Walk-Morris • April 29, 2025

[Podcast] Geolocation and the Customer Journey

Find out how geolocation tools bridge the gap between physical and digital shopping.

By Retail Dive's studioID • April 28, 2025

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Investing in frontline workers is investing in customers

Frontline workers are the backbone of retail operations, but are they setup for success?

By Andrew Doyle, Vice President – Frontline Workers, Jabra • April 28, 2025

Etsy adds more tools to improve seller experience

The marketplace recently revamped its buyer journey and is now turning its attention to sellers.

By Xanayra Marin-Lopez • April 24, 2025

Walmart is all-in on generative AI, agentic tools

The company is “throwing the doors wide open” and wants associates to use the technology every day, executives said.

By Lindsey Wilkinson • April 24, 2025

Estée Lauder revamps IT leadership with transformation in mind

The global cosmetics company recruited Brian Franz from investment firm State Street to be its first chief technology, data and analytics officer.

By Matt Ashare • April 23, 2025

Virtual try-on for bags reaches new heights: the shoulder

Wanna by Perfect Corp. used data on various body types, angles and lighting to create a hyperrealistic try-on experience for shoulder bags.

By Xanayra Marin-Lopez • April 23, 2025

What troubles shoppers when searching online

Creating clear product landing pages that turn customer concerns into searchable content are key to help shoppers find what they’re looking for.

By Xanayra Marin-Lopez • April 17, 2025

L’Oréal taps Google’s generative AI tools for content creation

While the company uses the technology to speed its creative process, L'Oréal said it would not create images of people for marketing campaigns. 

By Xanayra Marin-Lopez • April 17, 2025

Walmart will use geospatial tech to power delivery

The data-science capability redefines the retailer’s delivery maps to expand the channel’s reach and accessibility.

By Peyton Bigora • April 17, 2025

Ulta Beauty aims for long-term growth after data, ERP upgrades

The company’s tech investments cleared the way for generative AI. Executives are working to reap the rewards.

By Lindsey Wilkinson • April 17, 2025

How retailers can make every shopping experience memorable

Shopping should be a journey, not just a task. Make every experience worth remembering.

April 16, 2025

Trump excludes some electronics from reciprocal tariffs

Smartphones and electronic integrated circuits now qualify for the “semiconductor” exemption, but officials say sector-specific duties are coming.

By Edwin Lopez • April 14, 2025

EBay taps AI to make listing easier for sellers on mobile

The marketplace is continuing to build on creating a seamless listing experience with new mobile AI tools.

By Xanayra Marin-Lopez • April 10, 2025

As TikTok Shop’s fate remains in balance, social commerce gains traction

The social media app with its popular e-commerce feature is in a state of suspense after a ban was once again delayed. Here’s a look at what this means for retail and how experts feel brands should respond.

By Xanayra Marin-Lopez • April 10, 2025

Etsy marries AI and human touch with curated collections

The feature builds on the marketplace's holiday gift recommendation tool. But Chief Product Officer Nick Daniel said the company is "just scratching the surface" with AI.

By Xanayra Marin-Lopez • April 10, 2025

Amazon pilots AI app feature that can buy items from third-party sites

Buy for Me can purchase eligible products from third-party sites without customers leaving the Amazon Shopping app.

By Bryan Wassel • April 10, 2025

Under Armour, Unless partner on plant-based sportswear collection

The regenerative sportswear collection is “designed to decompose rather than pollute,” according to Under Armour Brand President Eric Liedtke.

By Tatiana Walk-Morris • April 8, 2025

QVC to stream on TikTok 24/7

As it undergoes a larger turnaround, QVC Group is going all in on TikTok Shop two years after the feature launched.

By Xanayra Marin-Lopez • April 3, 2025

Kohl’s tech chief exits amid broader leadership change

Chief Technology and Digital Officer Siobhán Mc Feeney departed the retailer Wednesday, according to a securities filing.

By Roberto Torres • April 3, 2025

Amazon taps AI for automatic product recommendations

The e-commerce giant gave a subset of U.S. users a tool that takes shopping prompts to routinely recommend items.

By Xanayra Marin-Lopez • April 2, 2025

Retail leaders sound off on AI’s use-cases

From Toys R Us’ experimentation with video to Meta’s new ad capabilities, here’s how the tech is being used across the industry.

By Cara Salpini • April 2, 2025

Etsy appoints Depop exec as CTO

Rafe Colburn will become Etsy's chief technology officer on May 5, while Depop's chief marketing officer will become the resale platform's interim CEO.

By Tatiana Walk-Morris • March 31, 2025

Men’s Wearhouse adds gift list registry service

Customers can create and manage custom gift lists featuring items from the retailer, which is part of the Tailored Brands portfolio.

By Xanayra Marin-Lopez • March 27, 2025

Consumers are buying more from generative AI’s suggestions: Adobe

A report highlighted that using generative AI tools for shopping leads customers to more purchases in electronics and jewelry.

By Xanayra Marin-Lopez • March 27, 2025