Technology

  • A suite of tech with Amazon Alexa+
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    Courtesy of Amazon
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    Amazon upgrades Alexa+ with generative AI

    The e-commerce giant revamped its personal assistant tool to make it smarter, more conversational and nimble. 

    By • Feb. 27, 2025
  • Underground entrance to the Ikea shopping center in Barcelona, Spain on March 5, 2024.
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    Jossfoto via Getty Images
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    How Ikea approaches AI governance

    A responsible AI policy and multidisciplinary team built the foundation of the company's compliance with the EU AI Act.

    By Lindsey Wilkinson • Feb. 27, 2025
  • Shot of a young woman relaxing on the sofa and using a credit card with a digital tablet Explore the Trendline➔
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    gradyreese via Getty Images
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    Trendline

    What's shaping the e-commerce landscape?

    From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

    By Retail Dive staff
  • A person holds a smartphone depicting a person holding a skincare product.
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    Ezra Acayan via Getty Images
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    Generative AI and social media dominate purchase decisions

    Consumers are turning to social media as a primary source when shopping, Capgemini found. Now, they want generative AI to aggregate those results.

    By • Feb. 27, 2025
  • A worker drops off a Walmart delivery at a doorstep
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    Courtesy of Walmart
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    Walmart expands same-day delivery reach

    Tech advancements are also helping the retailer bring store-fulfilled orders to more customers.

    By Max Garland • Feb. 25, 2025
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    Thomas Barwick via Getty Images
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    Sponsored by Sovos

    The 2025 retail playbook: how to create a winning ecommerce strategy

    Enhance eCommerce strategies: streamline checkout, handle returns and maintain compliance.

    Feb. 24, 2025
  • Person holds a phone that shows Buy with Prime and PayPal.
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    Courtesy of Amazon
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    Amazon tests search feature that shows products it doesn’t sell

    Currently in beta, the expanded search function will send shoppers to a brand’s website if the product they want isn’t sold on Amazon.

    By • Feb. 20, 2025
  • The Etsy logo on its NYC headquarters.
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    Michael M. Santiago / Staff via Getty Images
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    Etsy refines search experience for ‘people that don’t speak merch’

    The company expects improved search and personalization to pay off with improved performance in the latter half of 2025.

    By Bryan Wassel • Feb. 20, 2025
  • A Walmart storefront showcases its refreshed brand identity, with a new typeface and the spark logo set apart as a standalone asset.
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    Permission granted by Walmart
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    Walmart to deploy AI price forecasting tool

    The retailer will use tech provided by Helios to predict the price and availability of agricultural commodities.

    By Catherine Douglas Moran • Feb. 19, 2025
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    iStock / Toshiba

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    Sponsored by Toshiba Global Commerce Solutions

    The convenience of modularity

    In a world shaped by innovation, one secret fuels true convenience—modularity. But at what cost?

    Feb. 18, 2025
  • External shot of a Men's Wearhouse store.
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    Courtesy of Men's Wearhouse
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    Tailored Brands names Best Buy, Target vet as chief customer officer

    The men’s apparel retailer hired Whit Alexander to create personalized brand experiences and build customer loyalty.

    By • Feb. 13, 2025
  • Qurate
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    Cara Salpini/Retail Dive
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    Qurate shutters Florida headquarters, shuffles leadership

    The company that runs HSN and QVC is still in a turnaround period as it shifts its brand focus to social shopping and streaming.

    By • Feb. 12, 2025
  • A screenshot of Wayfair's Muse tool with a search result for "ethereal blue bathroom."
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    Screenshot

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    Wayfair wants AI images to stoke IRL purchases

    The online home goods retailer created a Pinterest-like website for design inspiration powered by generative AI that links to its shoppable catalog.

    By • Feb. 12, 2025
  • Mall shoppers engaging with a hologram device by Proto
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    Courtesy of Proto Hologram
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    Simon adds 3D holograph ad experience to malls

    The real estate investment trust plans to deploy 150 units, which do not require headsets or outside equipment, by the end of the year.

    By • Feb. 6, 2025
  • Secretary talks on the phone while working at her desk.
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    Fly View Productions via Getty Images
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    Calling a customer? Brands can now display ‘reason for call’

    TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when dialing Android users.

    By Kristen Doerer • Feb. 6, 2025
  • A Janie and Jack storefront
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    Kaarin Moore/Retail Dive
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    Janie and Jack debuts online third-party marketplace

    The move expands the children’s apparel brand into other product categories including home furnishings, toys and baby gear. 

    By Tatiana Walk-Morris • Feb. 6, 2025
  • The interior entrance to a JC Penney mall store, with fronds of a plant in the foreground.
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    Daphne Howland/Retail Dive
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    J.C. Penney launches business-to-business website for bulk orders

    The department store has a new digital tool that offers its catalog and personalized product support to companies and nonprofits. 

    By Tatiana Walk-Morris • Feb. 5, 2025
  • Person holding a mobile phone with the Poshmark website pulled up.
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    Courtesy of Poshmark
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    Poshmark turns to generative AI to help sellers list more

    The company said its tool reduces listing time by 48% on average, allowing sellers to grow their store pages faster.

    By • Feb. 4, 2025
  • The Chewy.com website on a tablet.
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    Joe Raedle / Staff via Getty Images
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    Chewy holds the top spot as overall satisfaction with online retail declines

    The American Customer Satisfaction Index found two-thirds of online retailers saw satisfaction drop year over year.

    By Bryan Wassel • Feb. 3, 2025
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    Permission granted by Wunderkind
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    Sponsored by Wunderkind

    Unlocking 2025: key U.S. consumer trends shaping digital commerce

    Navigate 2025's shifts: Discover insights from 500+ U.S. consumers on shopping and messaging trends.

    By Tim Glomb, VP of Digital, Content & AI • Feb. 3, 2025
  • Bookshop.org ebook platform
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    Courtesy of Bookshop.org
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    Bookshop.org now allows indie bookstores to sell e-books

    The new e-book platform allows independent booksellers to compete against Amazon’s Kindle apps.

    By Howard Ruben • Jan. 31, 2025
  • Two screenshots on a mobile app showing home designs and paint color selections.
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    Courtesy of Joybird
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    Joybird brings home design tool to mobile devices

    Augmented reality lets users visualize furniture in their own home, while a Space Planner view allows shoppers to view and share room designs.

    By Tatiana Walk-Morris • Jan. 30, 2025
  • Virtual avatars practicing wellness by taking ice baths for Alo Yoga's Roblox space.
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    Courtesy of Alo Yoga
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    Alo Yoga refreshes Roblox world with virtual, in-person rewards

    The activewear brand is using scannable stickers at 150 locations to allow users to unlock digital wearables, a move intended to reach younger audiences.

    By • Jan. 29, 2025
  • CVS storefront
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    Scott Olson via Getty Images
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    CVS launches app that lets shoppers access locked-up merchandise

    The company is testing the feature in a few stores to address a customer pain point that has come to the fore as retailers attempt to thwart thieves.

    By Tatiana Walk-Morris • Jan. 29, 2025
  • Shot of a young woman using her cellphone while relaxing on a sofa at home
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    pixdeluxe via Getty Images
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    Consumer spend on generative AI apps hit nearly $1.1B in 2024

    Higher spending growth rates propelled by apps like ChatGPT and Google Gemini could catapult the category into the top 10 within a year.

    By Aaron Baar • Jan. 27, 2025
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    Blake Wisz/Unsplash.com

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    Sponsored by Rakuten Cloud

    Next generation edge cloud: Revolutionizing modern retail - Part 1

    This article is the first in a three-part series exploring how next-generation edge cloud technology is transforming the retail industry.

    By Rakuten Cloud • Jan. 27, 2025