Loss Prevention & Security
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Daphne Howland/Retail Dive
Macy’s delays full Q3 report over millions in fraudulent expense accounting
Starting in 2021 an employee hid $132 million to $154 million in delivery expenses, a disclosure overshadowing an otherwise decent quarter.
By Daphne Howland • Nov. 25, 2024 -
tunart via Getty Images
Shoplifting on the rise this year, report shows
Two widely different sets of FBI data underscore the need for better information on theft, however, according to Council on Criminal Justice researchers. That includes better reporting from retailers.
By Daphne Howland • Nov. 20, 2024 -
Daphne Howland/Retail Dive
REI changes policy to stop serial returners
The outdoor gear cooperative said other tactics to curb the misuse of its returns policy by a small number of members were ineffective.
By Nate Delesline III • Nov. 18, 2024 -
Daphne Howland/Retail Dive
Auction of struggling San Francisco Centre mall postponed
The property, previously anchored by a Nordstrom flagship that left last year and now more than $625 million in default, was set to be sold Thursday.
By Daphne Howland • Nov. 18, 2024 -
Edwin Lopez/Retail Dive
27% of shoppers will switch retailers, abandon purchase if they come across locked-up products: report
More than half of consumers report seeing more merchandise locked up in stores in the past year, according to a recent survey from Numerator.
By Howard Ruben • Nov. 6, 2024 -
Daria Nipot via Getty Images
Amazon, Google sue over ‘fake review website’
The dual complaints in federal court target sellers of fake reviews for retailers and local businesses that market on the web giants.
By Justin Bachman • Nov. 5, 2024 -
Courtesy of NRF
As the 118th Congress winds up its session, the National Retail Federation continues its push against retail crime
The trade group is holding its third straight “Fight Retail Crime Day” amid ongoing questions surrounding the scope of shrink and theft.
By Daphne Howland • Oct. 24, 2024 -
Ablestock via Getty Images
After more than 3 decades, NRF won’t publish its annual shrink report this year
The National Retail Federation’s surveys on inventory lost to crime, errors and more have provided statistics on an issue in focus for retailers.
By Daphne Howland • Oct. 7, 2024 -
Courtesy of Retail, Wholesale and Department Store Union
Retail workers hail New York’s new panic-button law
But the bill signed by Gov. Kathy Hochul, which requires a host of safety measures to address store-based crime, was opposed by key trade groups.
By Daphne Howland • Sept. 6, 2024 -
Joe Raedle / Staff via Getty Images
Shoppers’ online fraud fears escalate
Four in five consumers are worried about identity theft or someone stealing their credit card numbers, according to an August report from the credit monitoring agency Experian.
By Patrick Cooley • Sept. 3, 2024 -
Retrieved from Office of California Governor Gavin Newsom on August 16, 2024
With support of retail industry, California enacts package of bills to fight retail crime
Gov. Gavin Newsom hopes to blunt the potential of a November voter referendum that he says could undermine the new legislation.
By Daphne Howland • Aug. 22, 2024 -
Bassett Furniture temporarily shuts down manufacturing facilities following cyberattack
Although customers can still place orders and purchase products, the furniture company’s ability to fulfill orders is currently impacted.
By Kaarin Moore • July 18, 2024 -
Courtesy of Rite Aid
Rite Aid confirms cybersecurity breach
The drugstore retailer stated that customer’s Social Security numbers, financial information and patient information was not impacted.
By Kaarin Moore • July 16, 2024 -
Permission granted by Dollar General
Dollar General agrees to settle OSHA safety violations for $12M
The agreement with federal regulators requires the retailer to reduce its inventory and improve stocking efficiency to avoid safety hazards like blocked emergency exits and access to fire extinguishers.
By Nate Delesline III • July 12, 2024 -
Cara Salpini/Retail Dive
Nike, Converse sue 52 ‘counterfeiting networks’
The businesses named in the lawsuit collectively operate 98 websites and 267 social media handles, and allegedly sell “thousands” of fakes.
By Cara Salpini • June 20, 2024 -
Justin Sullivan via Getty Images
How retailers can fight theft without hurting customer experience
Locked cases drive potential customers to online alternatives. Helpful associates assist customers while inconveniencing crooks.
By Bryan Wassel • June 13, 2024 -
Marc Piscotty via Getty Images
Do retailers need active assailant insurance?
Stores and shopping centers are increasingly vulnerable to the death and destruction caused by mass shooters in the U.S.
By Daphne Howland • June 12, 2024 -
Permission granted by Dollar General
Dollar General to eliminate ‘vast majority’ of self-checkout, reduce new store openings
Despite a 6% Q1 net sales rise and performance that beat analyst expectations, shrink remains a significant headwind, CEO says.
By Nate Delesline III • May 31, 2024 -
Thai Liang Lim via Getty Images
Deep DiveWhy more tech in stores shouldn’t mean fewer workers
Stores can automate more tasks than ever, including pricing, inventory management and checkout. But for theft prevention, customer service and brand engagement, they need humans.
By Daphne Howland • April 10, 2024 -
Courtesy of The Home Depot
Home Depot confirms breach of employee data
The retailer said a vendor error led to the exposure of identifiable information of some employees.
By Nate Delesline III • April 9, 2024 -
Quinn Rooney via Getty Images
Battling shrink and theft across the globe
Retailers are trying numerous strategies — from technology to teamwork — to minimize losses.
By Peyton Bigora • April 8, 2024 -
Deep DiveWhat is ‘organized retail crime,’ exactly?
It depends, and it doesn't help that many retailers don’t have a good handle on lost inventory, experts say.
By Daphne Howland • April 3, 2024 -
Courtesy of Five Below
Five Below scales back self-checkout to fight shrink
Hiring more store associates will improve customer service and help fight what executives said was an unexpectedly high level of inventory loss.
By Daphne Howland • March 21, 2024 -
Kendall Davis/Retail Dive
Podcast
The Backroom: The story behind our stories on shrink and theft
When the National Retail Federation retracted a theft claim following our coverage of its special report on crime, the news went viral. Here’s what it took to get the story.
By Retail Dive Staff • Feb. 29, 2024 -
FeelPic via Getty Images
RFID has been around for decades. Now it’s becoming retailers’ best crime-fighting tool.
The tech has long been used for inventory management, but is being affixed to more merchandise and yielding more data.
By Daphne Howland • Feb. 21, 2024
