J.C. Penney vows change after customer service scores plummet

Executives promised store managers that they’ll see much less paperwork in order to better attend to customers.

By Daphne Howland • March 16, 2016

FTC brings action against Lord & Taylor over deceptive ads

Legislators say the department store chain flouted disclosure regulations in promoting its Design Lab line. 

By Ian P. Murphy • March 16, 2016

REI's record membership growth boosts online, in-store sales

The retailer also said its attention-getting #OptOutside campaign over the Black Friday weekend was a winner.

By Daphne Howland • March 16, 2016

Neiman Marcus stumbles during all-important holiday season

Neiman Marcus' decline at the holidays is unusual—and a sign of tough times in luxury and department stores.

By Daphne Howland • March 16, 2016

DSW beefs up kids' assortment to draw in more parents

CEO Roger Rawlins characterized DSW stores as a “weapon,” helping it compete in both the physical and digital retail spaces.

By Daphne Howland • March 16, 2016

NRF: Retail sales growth slows to near-standstill

Consumers didn’t readily fling open their wallets in Februrary, but the NRF is sanguine about the rest of the year.

By Daphne Howland • March 16, 2016

How Sports Authority went bankrupt—and who could be next to fall

Why did one of the country’s biggest sporting goods retailers fail?

By Lara Ewen • March 15, 2016

Kohl's turnaround includes revamping Sonoma brand

Kohl's has struggled in its turnaround, and sees its private-label brands as critical to its success. 

By Daphne Howland • March 15, 2016

Costco phasing out tobacco sales in most stores

Unlike CVS, which had a philosophical reason to end tobacco sales, Costco says it wants those shelves for other products.

By Daphne Howland • March 15, 2016

Staples: Amazon's office supplies business poses stiff competition

The office supplies retailer wants to prove to lawmakers that its merger with Office Depot should go through.

By Daphne Howland • March 15, 2016

Avon to cut 2,500 jobs, move HQ to UK as part of 'transformation plan'

The beauty space is thriving for many retailers—but Avon is largely missing out on the boom.

By Daphne Howland • March 15, 2016

Retail sales in China continue to slow, miss expectations

But China’s middle class remains strong and continues to grow, a silver lining.

By Daphne Howland • March 14, 2016

Shopgate expands retail platform to Apple TV

The mobile commerce startup's new Apple TV apps offer product pages that sync across channels. 

By Ian P. Murphy • March 14, 2016

Nordstrom to trim 120 tech jobs as part of restructuring

Nordstrom continues to refine its e-commerce operations after disappointing earnings.

By Daphne Howland • March 14, 2016

Barnes & Noble unfazed by Amazon's physical stores

The company saw improved results in its recent quarter and said it would close fewer stores than once anticipated.

By Daphne Howland • March 14, 2016

Ulta to open more stores amid strong sales online and off

The beauty retailer is thriving in a highly successful—and competitive—space.

By Daphne Howland • March 14, 2016

CVS launches $50m campaign to bring up first tobacco-free generation

The drugstore chain left more than $2 billion on the table when it ended tobacco sales in 2014.

By Daphne Howland • March 11, 2016

Jet, White House team up to deliver diapers to low-income families

One in three families lack sufficient access to diapers, e-retailer Jet said.

By Daphne Howland • March 11, 2016

Amid sales surge, Dollar General plans 900 new stores

The stagnant wage growth plaguing lower- and middle-income Americans continues to boost discount stores like Dollar General.

By Daphne Howland • March 11, 2016

Wal-Mart capturing millennials' attention as they get older

But can Wal-Mart be the omnichannel retailer they expect?

By Daphne Howland • March 11, 2016

Networks refuse to air Lane Bryant lingerie ad

The ad needed minor edits to comply with broadcast standards, NBC claims. But Lane Bryant isn't changing a thing. 

By Ian P. Murphy • March 11, 2016

Retail Therapy: This year's #TheDress is Bernie Sanders' suit

Every week, we bring you the most interesting retail reads from around the Web.

By Kelsey Lindsey • March 10, 2016

Target seeks tech talent for mysterious startup Goldfish

The secret project looks to disrupt shopping from Target's Silicon Valley offices.  

By Ian P. Murphy • March 10, 2016

Men's Wearhouse parent to close 250 stores

Tailored Brands, the new owner of Men’s Wearhouse and Jos. A. Bank, is apparently running out of time to turn around Jos. A. Bank.

By Daphne Howland • March 10, 2016

Zara to open fewer stores amid strong sales growth

The fast-fashion retailer is benefiting mightily from tight control of its own supply chain and the weak Euro.

By Daphne Howland • March 10, 2016