The North Face's product search is now more like a conversation

The computer filters selections based on question-and-answer sessions. 

By Ian P. Murphy • Dec. 15, 2015

IBM's Watson now providing e-commerce, marketing analytics

The supercomputer now answers plainspoken questions.  

By Ian P. Murphy • Dec. 15, 2015

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Retailers roll out the deals—again—for 'Green Monday'

The day appears to be named after the color of American money, first started by eBay eight years ago. But it’s really just another way to drum up sales before Christmas.

By Daphne Howland • Dec. 14, 2015

Ikea CEO: Online sales to drive 10% of revenue by 2020

The retailer pulled in more than 1 billion euros in online sales last year.

By Kelsey Lindsey • Dec. 11, 2015

Amazon pitches Prime membership with miniature horse's help

The lonely animal's anguish is assuaged by the two-day delivery of a pet door from Amazon. 

By Ian P. Murphy • Dec. 11, 2015

Men turn to online channels for holiday shopping

One in three plan to do all or most of their seasonal shopping online. 

By Ian P. Murphy • Dec. 11, 2015

How two retailers are wooing smartphone-loving shoppers

Executives from Staples and Ebates share their mobile strategies as the channel continues to grow. 

By Melissa Anders • Dec. 10, 2015

Study: 50% of shoppers searching Amazon make a purchase

Another study finds a huge Amazon search advantage. 

By Daphne Howland • Dec. 10, 2015

Amazon introduces 'Expert Articles' to support products

The themed articles spotlight products available in various categories. 

By Ian P. Murphy • Dec. 9, 2015

Buy buttons met with lukewarm response, survey says

Few social media users express an interest in using them, according to GlobalWebIndex. 

By Ian P. Murphy • Dec. 9, 2015

What does the 2015 holiday season mean for e-commerce?

After a strong Black Friday and Cyber Monday for e-commerce, 6 experts offer their perspectives on the future of retail. 

By Kelsey Lindsey • Dec. 9, 2015

E-commerce brings a boost to Girl Scout cookie sales

The organization stemmed sales declines with its first-ever Digital Cookie program.

By Ian P. Murphy • Dec. 9, 2015

Amazon's delivery ambitions grow with thousands of new trailers

The company will continue to employ trucking firms to haul goods between warehouses and sorting centers in North America. 

By Ian P. Murphy • Dec. 7, 2015

Behind Target's Cyber Monday troubles—and how retailers can avoid them

The retailer was likely hampered by legacy systems and shoppers made impatient by their phones. But its metering solution was not half bad, tech experts say.

By Daphne Howland • Dec. 6, 2015

NJ town blames Amazon for traffic troubles

The town of Robbinsville, N.J., is threatening to shut down one of the retailer's busy fulfillment centers. 

By Ian P. Murphy • Dec. 4, 2015

Michael Kors partners with Tasting Table for shoppable content

Feature in the online magazine Tasting Table features cocktails, Kors click-throughs.

By Ian P. Murphy • Dec. 4, 2015

Slice: Amazon grabs one-third of Black Friday online sales

The marketplace dominated cybershopping over the holiday weekend, data measurement firm Slice says. 

By Ian P. Murphy • Dec. 3, 2015

Location-sharing apps show foot traffic down on Black Friday

Foursquare and Swarm found their users more often shopping online than in stores—but the whole story is a bit complicated.

By Daphne Howland • Dec. 2, 2015

Big discounts bring Target record-setting online traffic

The retailer had a big holiday weekend, thanks in large part to assertively promotional pricing.

By Daphne Howland • Dec. 2, 2015

Smartphones overtaking tablets as go-to mobile shopping device

Bigger screens on the iPhone 6 and other mobile features are helping consumers shop from their pockets.

By Daphne Howland • Dec. 2, 2015

Cyber Monday: What happened on the biggest e-commerce sales day ever

The big story this year? Mobile was "the dominant shopping trend."

By Kelsey Lindsey • Dec. 1, 2015

Amazon teases 'Prime Air' drone delivery fleet in video

The retailer plans to take to the skies worldwide with 30-minute deliveries. 

By Ian P. Murphy • Dec. 1, 2015

Target: Our site didn't 'crash' on Cyber Monday

The retailer said Monday that difficulties shopping on its site were due to tactical metering meant to keep traffic flowing, but many customers weren’t exactly appeased by the distinction.

By Daphne Howland • Dec. 1, 2015

Target site crashes Cyber Monday, while slow Wal-Mart site impedes some Black Friday doorbusters

Target seemed free and clear of website issues until Monday morning's Cyber Monday sales event.

By Daphne Howland • Nov. 30, 2015

Neiman Marcus website down for much of Black Friday weekend

Other retail sites saw crashes or significant slowdowns over the weekend, but nothing close to Neiman Marcus’ hours-long blackout.

By Daphne Howland • Nov. 30, 2015