Study: Retailers' omnichannel efforts leave customers wanting

A recent study found that 17% of retailer apps displayed in-store inventory quantities, and just 7% attempted to save the sale when there’s friction. 

By Daphne Howland • May 27, 2016

Wal-Mart ending price matching at 500 stores

But shoppers can still get competitors’ lower advertised prices—they just need to use the retailer’s “Savings Catcher” app.

By Daphne Howland • May 26, 2016

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Amazon halts price-match refunds on all products except TVs

The policy change comes at a time when several startups have developed applications that alert shoppers to potential refund opportunities.

By Daphne Howland • May 24, 2016

Why consumer generated content could be a boon for brands

As shoppers look for more authentic reviews and ways to browse online, today's most important fashion photographer may be the customer.

By Daphne Howland • May 23, 2016

Gap CEO: We must consider selling on Amazon

But at least one retail expert thinks Amazon is the last place Gap should be.

By Daphne Howland • May 19, 2016

Postmates CEO slams Amazon's private label push: 'Most of it is crap'

During a fireside chat at Shoptalk 2016, Bastian Lehmann scoffed at the notion that consumers will want to purchase a growing assortment of items produced by Amazon.

By Jason Ankeny • May 18, 2016

How retailers can use curbside pickup to build customer loyalty

When done right, curbside pickup could bring back customers who never make it past a retailer's front door.

By Daphne Howland • May 18, 2016

Google launches shopping ads on mobile image search

As of 2016, 34% of all online retail purchases across the U.S. happen on mobile, Google executive Jonathan Alferness said at the Shoptalk 2016 retail conference.

By Jason Ankeny • May 16, 2016

Report: Amazon expanding private-label brands to include food, diapers

Already doing well with its own tech accessories and other baby products, the e-retail giant is now moving into new categories.

By Daphne Howland • May 16, 2016

Do or die: How retailers can innovate in an age of disruption

Pretty much everyone agrees the traditional retail model needs to change—how to do so is another matter. 

By Kelsey Lindsey • May 12, 2016

Jet enters crowded grocery delivery market with pilot test

The service won’t require any membership and is free for $35-plus orders.

By Daphne Howland • May 12, 2016

Quality Product Content Prevents Online Shopping Cart Abandonment

As reported by eCommerce research firm, the Baymard Institute, approximately 69% of carts are abandoned in virtual shopping aisles. Providing accurate product content can help take steps toward reducing this rate.

May 10, 2016

Wayfair revenue soars 76% on healthy repeat business

The online home furnishings and décor retailer delivered 3 million orders in Q1 2016, an increase of 66.7% year over year.

By Daphne Howland • May 9, 2016

New overseas e-commerce rules exert pressure on US retailers

Americans may now purchase as much as $800 in foreign goods without paying import duties or tax, up from the previous $200.

By Daphne Howland • May 6, 2016

Study: Online operating costs crushing brick-and-mortar retailers

Merchants have successfully increased digital sales but thinned their margins in the process, retail strategy firm HRC Advisory found.

By Daphne Howland • May 4, 2016

E-commerce retailers challenge South Dakota web sales tax law

Critics say that unless courts overturn the law, other states likely will pass similar tax rules.

By Daphne Howland • May 4, 2016

Forrester: Amazon driving 60% of total U.S. online retail sales growth

Overall U.S. online retail sales will surpass $500 billion by 2020, up from $373 billion in 2016, Forrester anticipates.

By Daphne Howland • May 3, 2016

UPS earnings rise on growing e-commerce shipper demand

The impressive earnings report comes amid speculation that Amazon will enter the shipping space. 

By Jason Ankeny • April 28, 2016

Wal-Mart's 2015 IT spending surpasses $10.5b

The retailer is spending more than 10 times on its tech efforts than it is on its brick-and-mortar stores, but to what end?

By Daphne Howland • April 25, 2016

Amazon reportedly shuttering MyHabit flash sales unit

But another channel for apparel sales could be useful now that Amazon has entered the category.

By Daphne Howland • April 22, 2016

Will low-price wedding dresses disrupt the bridal gown industry?

An influx of lower-price wedding dresses have flooded the market—but does that mean that traditional wedding dress retailers are in trouble?

By Kelsey Lindsey • April 21, 2016

Merchants fear Amazon's focus on private label brands

Amazon-branded items are increasingly popping up on the e-commerce site, according to a report. 

By Kelsey Lindsey • April 20, 2016

CVS to launch Express pickup service with Curbside

The new effort, currently in pilot, enables consumers to place an order via mobile app and pick up their purchase an hour later.

By Jason Ankeny • April 19, 2016

Amazon introduces Prime monthly subscription options

Amazon is revamping its Prime membership structure to offer Netflix-style monthly options beginning at $8.99.

By Daphne Howland • April 18, 2016

Report: Jet's mindshare growing, but still unknown to half of shoppers

More consumers are shopping Jet, but rival Amazon remains utterly dominant.

By Daphne Howland • April 15, 2016