Target to acquire same-day delivery company Grand Junction

The San Francisco-based company could help Target compete by connecting inventory to established local and regional delivery operations.  

By Daphne Howland • Aug. 14, 2017

Amazon said to be prepping challenge to Ticketmaster

Amazon already sells event tickets in Britain, where the market is more fractured, according to a Reuters report.

By Daphne Howland • Aug. 14, 2017

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Study: Amazon tops in consumer trust and 'joy'

Thanks to its consistently high customer service, reliability, wide assortment and speedy delivery, Amazon earned the highest score on the Values Institute's 2017 most trusted brands survey.

By Daphne Howland • Aug. 14, 2017

Mobile’s ‘next billion’ users to ditch text for voice and video

Chatting via e-mail and text may be on the way out, the Wall Street Journal reports.

By Dan O'Shea • Aug. 12, 2017

Modiface unveils virtual skin consultations

The company behind many recent augmented reality features has unveiled a virtual skin consultation capability for skin care brands.

By Dan O'Shea • Aug. 12, 2017

Unata expands e-commerce grocery platform

With more grocery sales headed online, regional grocers are looking to elevate their online shopping experience to meet the challenge.

By Dan O'Shea • Aug. 12, 2017

8 retailers to watch during back-to-school

If the end of the retail shakeout is in sight, we might see the first signs during back-to-school. But the season is also a time to watch retailers try new things, test new strategies and make themselves into students of a chaotic marketplace. 

By Ben Unglesbee • Aug. 11, 2017

Pinterest helps brands engage shoppers

Pinners who engaged with an advertiser's content on the social network had a 40% larger shopping cart at checkout, according to a new study. 

By Robert Williams • Aug. 11, 2017

'Rage Grades' aim to keep rage clicks in check

Rage clicking is a common user reaction to site performance problems and retail website operators are getting tools to understand it better.

By Dan O'Shea • Aug. 10, 2017

Walmart reportedly in talks to buy Birchbox

An acquisition of the subscription beauty company would be the latest in a string of e-commerce buys by the brick-and-mortar retail giant.

By Daphne Howland • Aug. 10, 2017

New UPS tool eases returns process for customers, merchants

Many shoppers consider a merchant's return policy before making a purchase and easing this process is in a seller's best interest.

By Dan O'Shea • Aug. 9, 2017

Study: 86% of CMOs plan to invest in AI, machine learning

Almost half will spend $50 million on the tech and 25% will shell out over $100 million, but marketers still struggle with the best ways to use AI.

By Cara Salpini • Aug. 9, 2017

Report: Retail's problems aren't all Amazon's fault

The Great Recession and changes in consumer behavior have also contributed to the challenging retail environment. But it's not an apocalypse, and it's not too late to address the issues.

By Daphne Howland • Aug. 9, 2017

Prime Day adds to Amazon's torrid back-to-school growth

Supplies and apparel sales for the season jumped 35% in just the first two weeks, suggesting the e-commerce giant is on its way to 80% growth for the year, according to e-commerce research firm One Click Retail.

By Daphne Howland • Aug. 9, 2017

Study: 20% of marketing e-mails don’t reach the inbox

Only 80% of commercial e-mails reach their intended targets, raising concerns for marketers who might be landing theirs in the spam folder.

By Dan O'Shea • Aug. 8, 2017

Fillr, targeting autofill issues, cart abandonment, hits 100 million users

Fillr shed a light of how inaccurate browser-based autofill technology can be, and then did something about it.

By Dan O'Shea • Aug. 8, 2017

Report: Amazon grows activewear sales amid athleisure boom

Lower-priced items and basics dominate Amazon's best sellers in the category and could spell trouble for other brands.

By Daphne Howland • Aug. 8, 2017

Mall operator gives online retailers a spot with 'In Real Life' shop

"IRL," part of GGP's efforts to evolve its retail portfolio, will allow e-commerce brands to get in-store mall traffic with physical storefronts.

By Daphne Howland • Aug. 8, 2017

Survey: 68% of app users want deals and offers

Retailers with mobile apps should load up on special features and offers if they want shoppers to engage.

By Dan O'Shea • Aug. 7, 2017

Moody's: Retail is still 'fundamentally healthy'

Despite store closures, layoffs and bankruptcies stealing headlines, the retail industry isn't doomed — it's just being forced to change at a rapid clip.

By Ben Unglesbee • Aug. 7, 2017

Will Spark ignite Amazon as a social media leader? Just maybe

Amazon's launch of an in-app news feed could set the groundwork for a deeper push into social media and open up new advertising opportunities. 

By Chantal Tode • Aug. 7, 2017

L.L. Bean tops Amazon in customer service

Amazon was no. 2, followed by Lands’ End, Fingerhut and Kohl’s, according to a report by Prosper Insights & Analytics.

By Daphne Howland • Aug. 7, 2017

Many shoppers ‘eager’ to use virtual reality tools

A handful of retailers have embraced virtually reality tools for marketing, and a new study shows consumers may be ready to embrace them, too.

By Dan O'Shea • Aug. 6, 2017

Report: Online spending jumps 14% and outpaces traffic

Consumer online spending jumped as mobile took more share with 57% of e-commerce sales and shoppers spent more per visit. 

By Dan O'Shea • Aug. 6, 2017

Study: Social media influences purchases across generations

While millennials are the most likely to be influenced by the platform, Gen X and Baby Boomers also make social media-influenced purchases.

By Cara Salpini • Aug. 4, 2017