How open-loop incentives drive merchant ROI and transform customer loyalty

Loyalty programs have long driven customer retention and loyalty, but what do consumers value in 2019?

Sept. 23, 2019

Retail Therapy: The one where Ralph Lauren and Rachel Green collaborate

In honor of the 25th anniversary of "Friends," the designer created a special capsule collection inspired by the fashion-forward TV character.

By Caroline Jansen • Sept. 20, 2019

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Gen Z's worries about emotional health affect shopping habits

Young adults prefer in-store shopping to disconnect from social media and digital news, which are sources of stress, an A.T. Kearney study shows.

By Robert Williams • Sept. 18, 2019

Reporter's Notebook: Is Boston's Seaport the new SoHo?

A cluster of DTC brands found homes in the vibrant district, while the city's famous Newbury Street sees its prominence dim.

By Cara Salpini • Sept. 18, 2019

Holiday sales growth could top 5%

Early prognostications of the retail season are coming in fairly robust, but some are accompanied by nerve-wracking asterisks. 

By Daphne Howland • Sept. 17, 2019

Retail Therapy: Neiman Marcus' new arrivals, frankly, miss the mark

For a retailer that's not in the best financial health, we're not sure a $7,000 hot dog couch is the path to success.

By Caroline Jansen • Sept. 13, 2019

J.C. Penney eyes outerwear with apparel line, concept shops

The struggling retailer is trying to get a slice of the category and likely hoping to avoid getting left behind, as it was with the women's activewear shift. 

By Ben Unglesbee • Sept. 10, 2019

SKU'd: The problem with Kate Spade is that it became J. Crew

Which is a dilemma because J. Crew doesn't know who it is right now, either. 

By Kaarin Moore • Sept. 10, 2019

Retail Therapy: Cheetos 'Flaming Haute' bid to take on NYFW

The snack brand is hosting its first runway show to coincide with the New York fashion event.

By Caroline Jansen • Sept. 6, 2019

Target's back-to-school traffic hit 'torrid' pace in August

Placer.ai found visits to the mass merchant spiked sharply last month, and the retailer is poised to benefit from wealthier shoppers in the long run.

By Ben Unglesbee • Sept. 6, 2019

American Eagle pushes further into CBD

CEO Jay Schottenstein said there's a lot of opportunity in beauty sales, so the teen apparel retailer is expanding an existing partnership with Seventh Sense.

By Daphne Howland • Sept. 5, 2019

Delivery: The linchpin of Amazon's customer promise

Trillion-dollar retailer Amazon achieves its status as thought leader and trendsetter because of its relentless focus on improving and meeting its customer promise. But few retailers understand just how much the brand owes that customer promise to its approach to delivery.

By Sarah Greesonbach • Sept. 5, 2019

Game-changers: Have women reshaped the sportswear market?

Brands in the space are jumping at the chance to provide female customers with as much performance-based casualwear as they will buy.

By Cara Salpini • Sept. 3, 2019

Is Under Armour's focus on performance wear losing it the game?

While the rest of the industry is focused on athleisure as a lifestyle, Under Armour has reaffirmed its dedication to performance wear.

By Cara Salpini • Sept. 3, 2019

Retail Therapy: The fast-fashion retailer that may not last 'Forever'

Forever 21 is reportedly considering bankruptcy, and we're not sure its latest collections will make matters any better.

By Caroline Jansen • Aug. 30, 2019

The Backroom: What happened with Nordstrom's Anniversary Sale?

Last month, the retailer's annual event encountered some hiccups. On this episode of The Backroom with Retail Dive, our team talks about how it unfolded.

By Liza Casabona • Aug. 29, 2019

Can mall-based retailers survive economic headwinds?

With the possibility of another recession on the horizon, it's uncertain whether retailers already suffering will make it out alive. Eight experts weigh in.

By Caroline Jansen • Aug. 28, 2019

Social commerce sees highest adoption among retail tech

More than one-third of adults said they made a purchase through social media, coinciding with Facebook, Pinterest and Snap's expanded shopping features.

By Robert Williams • Aug. 27, 2019

Boxed to offer beauty, apparel through Century 21

The online grocer has partnered with the New York-based department store to expand its product assortment.

By Krishna Thakker • Aug. 27, 2019

Target and Disney partner to open 25 toy shops

The entertainment giant is growing its retail presence with store-within-a-store concepts at Target, expanding the mass merchant's toy offerings.

By Ben Unglesbee • Aug. 26, 2019

Retail Therapy: 8 terrible pumpkin spice products consumers will buy anyway

From Spam to Dunkin lip balm, the flavor has infiltrated every aspect of daily life.

By Caroline Jansen • Aug. 23, 2019

Barneys exec explains why it's keeping the Madison Avenue flagship

Chief Digital and Technology Officer Katherine Bahamonde Monasebian said that despite the high rent, that one store is "the DNA of the brand."

By Cara Salpini • Aug. 22, 2019

Apparel is out of fashion

The U.S. consumer has slipped into something more comfortable, and retailers are paying the price.

By Daphne Howland • Aug. 21, 2019

ThredUp co-founder: Foot traffic is Macy's incentive in new tie-up

In a panel at the eTail East conference, Chris Homer said the quick turnover in merchandise should tempt customers into stores more often.

By Cara Salpini • Aug. 21, 2019

Retail Therapy: Amazon's not so 'Marvelous' gas deal

Los Angeles commuters can blame Jeff Bezos for making matters worse for the already traffic-ridden city.

By Caroline Jansen • Aug. 16, 2019