Do brands still care about sustainability amid the pandemic?

As the coronavirus took hold, companies were forced to shift their attention to more immediate needs. Eight experts weigh in on what that means long term.

By Caroline Jansen • June 17, 2020

About a third of consumers are shopping at pre-COVID-19 levels. They're just doing it online.

A PYMNTS.com report found that, while some consumers have transitioned purchases to digital channels, a larger number haven't made any shifts.

By Tatiana Walk-Morris • June 16, 2020

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Consumers want retailers to do the right thing

Storytelling is how brands connect with customers. As protests lead to widespread demands for change, they must prove they're selling more than fairy tales.

By Daphne Howland • June 15, 2020

Black-owned beauty brands in the spotlight

Campaigns led by Black entrepreneurs are pushing retailers and brands to take action beyond their "Black Lives Matter" social media posts.

By Daphne Howland • Updated June 12, 2020

Retail Therapy: Boy Smells releases 'genderful' collection

The candle and intimate apparel brand created a collection in celebration of Pride month with proceeds going toward The Trevor Project.

By Caroline Jansen • June 12, 2020

Apparel margins take a hit as retailers face a new future

Reopenings are boosting clothing sales due to pent-up demand, but specialty and department stores will keep some doors shut for good.

By Daphne Howland • June 10, 2020

Reopening in the home category

From single-use slipcovers over furniture to appointments for shopping, retailers in the space must navigate how to resume operations.

By Caroline Jansen • June 2, 2020

Brick and mortar's next chapter

The pandemic is forcing retailers to finally define just what their stores are for.

By Daphne Howland • June 1, 2020

Retail Therapy: Ben & Jerry's new drop is out of this world

The ice cream brand this week unveiled a new flavor, Boots on the Moooo'n, to coincide with the release of the Netflix comedy, "Space Force."

By Caroline Jansen • May 29, 2020

The incredible shrinking department store

The COVID-19 pandemic has made certain that the century-old retail model will never be the same. Which ones survive, and what will they look like?

By Daphne Howland • May 28, 2020

Walmart joins long line of retailers partnering with resale site ThredUp

The retail giant is selling the secondhand goods only online but will take returns in stores.

By Daphne Howland • May 27, 2020

Financial anxiety persists as health concerns ease

More U.S. consumers feel safe going to the store, and are spending on wants as well as needs. But many also worry about losing their jobs, Deloitte found.

By Daphne Howland • May 26, 2020

Retail Therapy: Chipotle, American Eagle reimagine Prom night

To coincide with a prom afterparty, the fast-casual chain teamed up with cosmetics brand E.l.f to release a makeup line inspired by its burrito.

By Caroline Jansen • May 22, 2020

Now is the time for retailers to get consumer data right

Now is the time to implement a strategy that ensures that customer information on file is consolidated, complete, and dynamically updated.

By Dave Krasinski • May 19, 2020

Adobe: COVID-19 spurs spike in e-commerce

Buy online, pick up in-store orders have dramatically increased and online apparel and electronic sales have gone up, according to a recent analysis. 

By Tatiana Walk-Morris • May 15, 2020

Apparel faces post-pandemic decline even as stores reopen

While there's evidence of pent-up demand, a shift to e-commerce and wary consumers will hurt revenue and margins, analysts say.

By Daphne Howland • May 14, 2020

After COVID-19, is curbside delivery here to stay?

The need for contactless fulfillment is spurring retailers of all sizes and categories to pursue new pickup options that could last.

By Caroline Jansen • May 14, 2020

And the malls come tumbling down

A lot of shopping centers have been on the decline for years. The pandemic will prevent some from ever recovering.

By Daphne Howland • May 7, 2020

Retail Therapy: Mattel turns real-life heroes into action figures

The collection includes nurses, doctors, EMTs, delivery drivers and grocery workers, and net proceeds will be donated to help healthcare professionals.

By Caroline Jansen • May 1, 2020

NRF, RILA create 'Blueprint' to reopen stores

The plan announced by the two industry groups builds off safety protocols established by essential industries.

By Sheryl Estrada • April 29, 2020

How Editorial Boutique launched a thriving eCom store overnight

The era of COVID-19 is a time of reinvention for many retailers, all quickly trying to pivot and leverage the resources and tools they need to survive shutdowns and social distancing measures.

April 29, 2020

Soul of discretion: What's selling in the COVID-19 pandemic?

After stocking up on essentials, consumers have begun targeted discretionary spending. What have they deemed worth buying during a quarantine?

By Lara Ewen • April 27, 2020

Consumers still care about sustainability amid pandemic, report finds

Nearly half of consumers surveyed say the outbreak has made them more concerned about the environment, according to consulting firm Kearney.

By Jessi Devenyns • April 27, 2020

Retail Therapy: Popeyes goes back to its roots with latest merch drop

The fast-food chain, which got its start in Louisiana, created fresh merch and a new menu item aimed at helping the community of New Orleans.

By Caroline Jansen • April 24, 2020

Authentication underpins ability to serve consumer behavior shaped by COVID-19

Merchants that use digital authentication as an opportunity to improve the buyer’s journey will be rewarded with happier and more loyal customers.

By David Krasinski • April 23, 2020