Zara now charges for some returns. Will other retailers follow?

In some regions, customers pay a fee to return online purchases to third-party drop-off points. It may mark a turning point for companies.

By Kaarin Vembar • June 8, 2022

American Eagle's logistics arm adds Saks Off Fifth, Fanatics as customers

Six months after announcing its Quiet Logistics acquisition, the retailer is on the hunt for more clients.

By Alejandra Carranza • June 3, 2022

Explore the Trendline➔

Inside retail supply chains

Companies looking to curry favor with customers, trim logistical expenses and improve efficiency, are reorganizing operations.

By Retail Dive staff

Walmart plots 4 new 'next generation' fulfillment centers

The facilities incorporate an automated storage and retrieval system while also employing 4,000 new workers, and could serve 75% of the U.S.

By Ben Unglesbee • June 3, 2022

Walmart is building capacity to deliver 1M packages a year by drone

DroneUp and the retailer aim to have delivery hubs set up at 34 facilities by the end of 2022.

By Max Garland • May 25, 2022

Walmart to deploy Symbotic's AI tech in all regional distribution centers

The retailer plans to expand its work with Symbotic in a bid to boost speed and accuracy throughout its supply chain.

By Alejandra Carranza • May 24, 2022

Walmart GoLocal expands delivery to 1,600 locations

Expanding its service to more locations should help GoLocal operate more efficiently as it competes with other same-day delivery providers.

By Max Garland • May 23, 2022

REI hires chief supply chain officer as it expands distribution footprint

A former TireHub executive is taking the reins as the outdoor retailer pursues further growth.

By Kate Magill • May 19, 2022

Best Buy just launched a $200 home pick-up recycling program. Is it necessary?

For consumers looking to avoid e-waste, retailers are filling a gap left by manufacturers.

By Kaarin Vembar • May 12, 2022

Sally Beauty updates mobile app to offer 2-hour delivery with DoorDash

CEO Denise Paulonis said that 80% of the beauty retailer's customers engage with it via mobile devices.

By Tatiana Walk-Morris • May 11, 2022

Shopify buys Deliverr for $2.1B to accelerate fulfillment network expansion

The planned acquisition is a new step in Shopify's bid to build an end-to-end logistics platform. 

By Max Garland • May 6, 2022

Target focuses on customer experience, supply chain in latest leadership shuffle

The mass merchant is operating from a position of strength, but is also likely realizing it must look harder for growth opportunities.

By Daphne Howland • May 5, 2022

Amazon hit with $6B in costs as it grapples with excess labor, warehouse inefficiencies

The company's fulfillment network "quickly transitioned from being understaffed to being overstaffed" in Q1, CFO Brian Olsavsky said.

By Max Garland • May 4, 2022

A day of reckoning arrives for ultrafast delivery services

The industry has failed to sustain the momentum it appeared to have on its side just a few months prior, writes Bob Hoyler, senior consultant at Euromonitor International.

By Bob Hoyler • May 3, 2022

UPS encounters unexpected drop in parcel volumes as e-commerce growth slows

Despite the drop, UPS' per-package revenue increased as it follows its strategy of prioritizing more profitable deliveries over pure volume growth.

By Max Garland • April 27, 2022

Joann paid $35.3M more for ocean freight to free up stranded containers

Excess costs are expected to impact the retailer's results for all four quarters of this year before normalizing, according to the CFO.

By Alejandra Carranza • April 25, 2022

Amazon seeks to expand reach with 'Buy with Prime'

The e-commerce giant continues to find ways to leverage other merchants' sales, this time including those outside its own marketplace.

By Daphne Howland • April 21, 2022

Amazon's year could be weighed down by oil prices, stimulus end: analyst

Price hikes on Prime and fuel surcharges on sellers could offset some costs. Down the road, more employee unions are a "key risk" for the company, according to MKM Partners.

By Ben Unglesbee • April 20, 2022

How Lowe's retooled its logistics network to meet pandemic demand

Leveraging coastal holding facilities and shifting to a market delivery model are two pillars in the company's strategy, said Don Frieson, EVP of supply chain.

By Max Garland • April 20, 2022

Hasbro sees $100M shortfall from sales to Russia

The toy giant has suspended shipments to the country. Its latest results show continued supply chain disruptions, but the company is eyeing growth in 2022.

By Ben Unglesbee • April 19, 2022

Chewy launches freight service to fulfill linehaul needs

The online retailer is leveraging its own middle mile fleet in a bid for more reliable and less expensive transportation.

By Max Garland • April 19, 2022

After closing physical stores, Amazon doubles down on one-day delivery

In his first letter to shareholders, CEO Andy Jassy said Prime members "will love this." But the e-commerce giant may need it.

By Daphne Howland • April 18, 2022

Amazon to levy 5% fuel and inflation surcharge for fulfillment services

The surcharge, a first for Fulfillment by Amazon, comes after the e-commerce giant already hiked fees in January to help offset higher operating costs.

By Max Garland • April 14, 2022

Out-of-stocks led to $175M in lost sales at Bed Bath & Beyond

Executives were "disappointed" in the retailer's fourth quarter results, blaming falling sales on industrywide supply chain challenges.

By Caroline Jansen • April 13, 2022

American Eagle touts Quiet Logistics deal as 'the anti-Amazon'

The acquisition has contributed to an approximately 35% reduction in delivery times, executives said on an earnings call.

By Alejandra Carranza • April 11, 2022

Walmart will pay up to $110,000 for long-haul drivers

Fierce competition for drivers and high inflation are pushing employers to raise wages and provide other incentives.

By Colin Campbell • April 8, 2022