J.C. Penney’s head of e-commerce pivots to chief customer officer

Katie Mullen, who arrived at the struggling department store over a year ago, previously led digital efforts at upscale retailer Neiman Marcus.

By Daphne Howland • April 20, 2023

Returnable retail bag trial launches at CVS Health, Target stores

Immediately receiving $1 in cash upon returning a borrowed bag provides a stronger incentive to participate than some other deposit programs, according to organizers from Closed Loop Partners.

By Katie Pyzyk • April 20, 2023

Explore the Trendline➔

What's shaping the e-commerce landscape?

From recent statistics on e-commerce growth to the Federal Trade Commission’s lawsuit against Amazon, here are some of the forces impacting online retail.

By Retail Dive staff

American Eagle brings secondhand clothing shop to Snapchat

The augmented reality experience is part of the retailer’s new RE/AE digital shop and clothing collection curated with online resale platform ThredUp.

By Jessica Deyo • April 19, 2023

Square rolls out new features for merchants

Facing stiff competition, Block’s merchant services unit Square is adding tools for its merchant clients.

By Caitlin Mullen • April 18, 2023

Men’s Wearhouse introduces digital concierge service for grooms

Wedding Wingman gives couples guidance with selecting their ideal wedding attire, and was developed in response to customer feedback. 

By Tatiana Walk-Morris • April 18, 2023

Nordstrom names new chief technology, information officer

The retailer wants to update its supply chain operations and bring more services closer to customers.

By Tatiana Walk-Morris • April 17, 2023

Gucci, Vans team up for Roblox scavenger hunt

The two fashion brands are linking their Roblox spaces in order to raise awareness of cross-brand collaboration in the metaverse.

By Sara Karlovitch • April 17, 2023

The rise of retail media in Europe: How brands can grow market share with a multi-retailer advertising strategy

How EU brands should prioritize cross-retailer media by advertising on multiple retailers for wider audience reach.

April 17, 2023

Wrangler parent rolls out system to reduce climate impact

Kontoor’s new Global Design Standards focus on decreasing greenhouse gas emissions, lowering water and chemical usage, and assessing worker well-being. 

By Natalie Schwartz • April 13, 2023

Walmart e-commerce layoffs surpass 3K

The retail giant is letting go nearly 1,000 workers at a distribution center in Chino, California, amid plans to ramp up its use of robotics.

By Daphne Howland • April 13, 2023

Qurate launches livestream shopping app Sune

The video-focused platform is aimed at Gen Z and highlights mission-driven brands through a personalized feed.

By Tatiana Walk-Morris • April 13, 2023

Denver Whole Foods stores introduce Amazon technology

Eleven of the specialty grocery chain’s locations are now equipped with Amazon One technology, and one will welcome Amazon’s Dash Cart in the coming weeks.

By Peyton Bigora • April 12, 2023

Online prices fell by 1.7% in March: report

Categories including home and garden, appliances and electronics continue to see price drops. 

By Tatiana Walk-Morris • April 11, 2023

Ikea launches As-is service online

Ikea Family members are now able to browse and reserve gently used products online to pick up in store.

By Tatiana Walk-Morris • April 7, 2023

Walmart to install EV chargers at thousands of stores by 2030

The big-box retailer already has around 1,300 chargers at 280 of its sites but plans to further leverage its vast store network. 

By Jessica Loder • April 7, 2023

Poshmark releases livestream shopping feature

Posh Shows allows users to livestream on the social resale marketplace for the first time — even as other platforms step away from the format.

By Tatiana Walk-Morris • April 6, 2023

Obsess launches self-service virtual store builder for brands

Ava by Obsess, a new offering from the tech company, allows businesses to create and manage their own virtual experiences.

By Xanayra Marin-Lopez • April 6, 2023

Walmart banks on stores, robots as it stokes e-commerce

The retail giant expects that within three years, 55% of its fulfillment center volume will move through automated facilities, and a whopping 65% of its stores will be automated to some extent.

By Daphne Howland • April 5, 2023

Best Buy launches mail-in tech recycling program

Consumers can order a small recycling box for $22.99 or a medium box for $29.99 to have their electronics recycled. 

By Kaarin Vembar • April 5, 2023

Toys R Us creates YouTube series featuring Geoffrey the Giraffe

The marketing initiative also includes a partnership with Nickelodeon, and aims to teach kids about different cities around the world.

By Tatiana Walk-Morris • April 4, 2023

Walmart rolls out more improvements to website, app

The retail giant’s e-commerce is now growing faster than Amazon's.

By Daphne Howland • April 3, 2023

Here’s what traditional and digital brands did for Metaverse Fashion Week

Despite glitchy graphics and slow response times, brands unveiled their fashion shows and immersive experiences as planned.

By Natalie Schwartz • April 3, 2023

6 key actions to help retailers overcome decarbonization barriers

A survey of 500+ senior executives reveals the six key actions retailers can take to overcome decarbonization barriers.

By Blake Cundiff, Retail Strategic Account Manager, ENGIE Impact • April 3, 2023

E-commerce deal count, value dropped in 2022: report

The industry was impacted by increased macroeconomic pressures, but PitchBook found growth opportunities in buy now, pay later and re-commerce.

By Dani James • March 31, 2023

Snap offers AR tech tools to businesses

Through the new division, brands can use the tech giant’s 3D Viewer, Fit Finder and AR Try-On features on their own apps and websites.

By Tatiana Walk-Morris • March 30, 2023