Dressbarn to offer contactless returns

Now that it's based online, the retailer aims to provide customers with an in-person option via its new partner, Happy Returns. 

By Tatiana Walk-Morris • Sept. 16, 2020

FedEx will ring in new year with price hikes, surcharges

FedEx Express, Ground and Freight will increase shipping rates by about 4.9% or more starting Jan. 4, 2021.

By Matt Leonard • Sept. 16, 2020

Explore the Trendline➔

Inside retail supply chains

Companies looking to curry favor with customers, trim logistical expenses and improve efficiency, are reorganizing operations.

By Retail Dive staff

Chewy's new limited-SKU warehouse is just for volume surges

The DTC pet brand is banking on a new kind of fulfillment center, plus automation, to keep lowering fulfillment unit costs. 

By Emma Cosgrove • Sept. 16, 2020

Amazon to hire 100K after 6 months of capacity building

The company is opening 100 new operations buildings in September as it preps for peak season during a pandemic. 

By Emma Cosgrove • Sept. 14, 2020

PetSmart to offer same-day delivery through DoorDash

The pet store will offer the service at 1,400 of its locations as logistics have sped up due to the impact of COVID-19.

By Tatiana Walk-Morris • Sept. 14, 2020

Walmart pilots drone delivery for groceries with Flytrex

The test program will deliver grocery and household items from the retailer's stores to homes in Fayetteville, North Carolina.

By Matt Leonard • Sept. 10, 2020

Whole Foods to offer pickup from nearly all of its stores by end of month

The retailer has tripled click-and-collect availability since March and intends to have the service at 480 stores within a few weeks.

By Jeff Wells • Sept. 8, 2020

Instacart jumps into c-store delivery with 7-Eleven partnership

The multi-phased launch is live in 750 stores, with plans to eventually scale to more than 7,000 locations across the country.

By Jeff Wells • Sept. 4, 2020

Whole Foods moves beyond stores for online fulfillment

After temporarily converting several locations to online-only operations, the grocer has opened its first permanent e-commerce dark store in Brooklyn.

By Jeff Wells • Sept. 3, 2020

Amazon Prime Air gets FAA clearance for drone delivery on 'highly rural' test range

The company said drones will help realize 30-minute delivery and expects the current model to carry 85% of the products sold on its marketplace.

By Matt Leonard • Sept. 2, 2020

Retail's pandemic imperative: Reinventing the front end

The coronavirus pandemic is fundamentally changing the way people shop. More and more, in-store retail experience is now about shopper demand for safety, security and efficiency. 

Sept. 1, 2020

Ulta's net income falls 95% as e-commerce grows by more than 200%

The beauty retailer is preparing for the holiday season by pushing up the opening of a new fulfillment center to handle a higher mix of digital sales.

By Cara Salpini • Aug. 28, 2020

How Sephora prepped for an e-commerce onslaught

With its biggest sale of the year in April, the retailer was ready for surging volume when stores closed in March, SVP for Supply Chain Mike Racer said.

By Emma Cosgrove • Aug. 26, 2020

DoorDash adds grocery delivery to its app as last-mile battle intensifies

The expansion into the booming space by another major firm signals a promotional war to come and increasing pressure on incumbent Instacart. 

By Jeff Wells • Aug. 24, 2020

Jos. A. Bank, Men's Wearhouse launch BOPIS

The apparel retailers are introducing the service as parent company Tailored Brands goes through Chapter 11. 

By Tatiana Walk-Morris • Aug. 20, 2020

Prioritizing the "post-buy button" experience in an uncertain retail world

Discover how omnichannel brands can meet the needs of today’s three kinds of shoppers.

Aug. 20, 2020

FedEx to raise peak surcharges on Ground, Express, SmartPost

The move makes it the final of the three major parcel carriers to levy hefty fees on shippers for the first holiday shopping season in the midst of a pandemic.

By Emma Cosgrove • Aug. 19, 2020

The strategy behind turning department stores into warehouses

Rumors are circulating about Amazon converting vacant department store space into fulfillment centers — a move experts say would round out its omnichannel approach.

By Jen A. Miller • Aug. 19, 2020

USPS will raise commercial parcel rates for peak season

The temporary rate hikes will take effect Oct. 18 and be removed Dec. 27. 

By Shefali Kapadia • Aug. 14, 2020

Walmart partners with Instacart for same-day delivery

The retailer is testing a same-day grocery delivery partnership in Tulsa, Oklahoma, and three California metro areas. 

By Jessica Dumont • Aug. 13, 2020

Lowe's expands distribution network in pursuit of omnichannel supply chain

The addition of seven bulk distribution centers and four e-commerce fulfillment centers moves the retailer away from store-based home delivery.

By Shefali Kapadia • Aug. 12, 2020

What COVID-19 did to customer loyalty

As retailers grappled with out-of-stocks, research found that 75% of consumers opted to shop alternative brands.

By Caroline Jansen • Aug. 12, 2020

Retail suppliers are still under strain — and it could hurt everyone

Stores are open, but vendors face longer payment terms and financial uncertainty, which could hit retail shelves just as the holidays ramp up.

By Ben Unglesbee • Aug. 10, 2020

Fashion industry says purchase order cancellations will endure in Q3 and beyond

Despite reduced optimism about the industry's future, 90% of survey respondents plan to increase hiring over the next five years.

By Morgan Forde • Aug. 7, 2020

Can summer BOPIS practices forecast holiday trends?

With COVID-19 uncertainty and the holidays ahead, retailers must refine their buy online, pick up in-store operations. 

By Tatiana Walk-Morris • Aug. 6, 2020