Returns are the new growth strategy

To benefit from returns, retailers need to enhance the customer experience, optimize costs and preserve revenue, write Alvarez & Marsal's Michael Simoncic and Alfredo Lozano.

By Michael Simoncic and Alfredo Lozano • Dec. 23, 2021

Gopuff's SVP of business on a 'massive' growth year and what's ahead for 2022

Daniel Folkman talks about the company's acquisition strategy, its growth in grocery and why marketing will be a big focus next year.

By Jeff Wells • Dec. 22, 2021

Explore the Trendline➔

Inside retail supply chains

Companies looking to curry favor with customers, trim logistical expenses and improve efficiency, are reorganizing operations.

By Retail Dive staff

J.C. Penney taps DoorDash for same-day delivery just ahead of holidays

The department store retailer is building out its omnichannel capabilities as it tries to secure a lasting turnaround after last year's bankruptcy. 

By Ben Unglesbee • Dec. 20, 2021

Chico's to offer same-day delivery through Walmart GoLocal

As GoLocal's first fashion client, speedy delivery for its namesake brand, White House Black Market and Soma, is now available in select markets.

By Maria Monteros • Dec. 17, 2021

Consumers could return $66.7B in holiday merchandise this year

For retailers, the cost of returns is also going up, according to a report from CBRE.

By Tatiana Walk-Morris • Dec. 17, 2021

Survey: 94% of consumers expect to be notified about holiday shipping delays

Additionally, 77% of shoppers worry they will have issues purchasing gifts online this year, according to a report by Intercom. 

By Tatiana Walk-Morris • Dec. 10, 2021

DoorDash plans to offer rapid delivery for retailers

The company is joining the 15-minute delivery fray in New York City with a full-time workforce, but sees a "larger" opportunity to provide the service to grocers and convenience stores.

By Jeff Wells • Dec. 7, 2021

'This is the time where supply chain comes to the fore': Under Armour's COO on 20 months of tumult

Colin Browne says the pandemic sped up operational changes already underway at the sportswear brand. 

By Ben Unglesbee • Dec. 6, 2021

Holiday sales could surpass previous predictions, reach 11.5%: NRF

Yet, the omicron variant could further complicate the shopping season and is "the latest wildcard raising uncertainty around the economic outlook."

By Tatiana Walk-Morris • Dec. 6, 2021

Don’t get comfortable — what to look out for in the next era of retail

From personalization to beacon technology to curbside pickup 2.1, the next era of retail is here.

By Andrew Schmidt • Dec. 6, 2021

Furniture retailers struggle with depleted inventories after Vietnam lockdowns

Williams-Sonoma and La-Z-Boy expect continued inventory delays as factories work to ramp up production. 

By Sarah Zimmerman • Dec. 3, 2021

Hims & Hers taps Uber to deliver personal care, sexual wellness products

The brand has partnered with the ridesharing company to bring items like sleep gummies, condoms and lubricants to consumers. 

By Tatiana Walk-Morris • Nov. 30, 2021

Gap could take $650M sales hit from supply chain woes

Sales in the third quarter were dragged down by inventory shortages caused by factory closures and shipping backups.

By Ben Unglesbee • Nov. 24, 2021

Tupperware to idle factories as it works through inventory backlog

The home products company had stocked up during the first half of the year to prepare for a surge in demand. That surge has yet to come.

By Sarah Zimmerman • Nov. 24, 2021

3 strategies that all retailers should do today

Retailers need to adapt to changes through revisiting staffing models, pricing, automation and partnerships in the marketplace.

Nov. 22, 2021

Nordstrom employs drop-ship model in new Fanatics partnership

Nordstrom says the deal reflects a departure from wholesale. But one analyst says it's more of an evolution, and a sign that department stores still matter.

By Daphne Howland • Nov. 19, 2021

Nearly half of Victoria's Secret's merchandise is delayed as the holidays approach

The retailer posted a solid Q3, but said it doesn't expect to get some orders in at all due to supply chain disruptions.

By Kaarin Vembar • Nov. 18, 2021

Stockout notifications up 325% from 2019: Adobe

Retailers are ordering extra inventory and adjusting their operations to meet this year's holiday demand.

By Tatiana Walk-Morris • Nov. 16, 2021

Just-in-time and safety stock require a careful balance

Over the course of the pandemic, inventory has gone up, but so have sales. Are companies rethinking lean or just trying to keep up with demand?

By Matt Leonard • Nov. 11, 2021

Tempur Sealy ramps up US manufacturing capacity to reduce supply chain exposure

Supply chain constraints and increased backlogs led the company to miss out on an estimated $200 million in sales for the third quarter.

By Max Garland • Nov. 10, 2021

Retailers hail infrastructure deal as good news for the supply chain

After endless talk in Washington about the need to rebuild, the president will soon sign a trillion-dollar package with $550 billion in spending over five years.

By Daphne Howland • Nov. 8, 2021

American Eagle buys Quiet Logistics, takes further control over its supply chain

The acquisition gives the company "a fighting chance to meet consumer expectations around free and fast shipping during the holidays," said Shipium CEO Jason Murray.

By Alejandra Carranza • Nov. 8, 2021

A successful retail logistics partner keeps you well-prepared for whatever's in store

A single source retail logistics partner can be your biggest asset for making sure what needs to be done gets done.

Nov. 8, 2021

Mattel nearshores manufacturing to bypass port bottlenecks during peak

For imported products, the toymaker locked in ocean freight capacity and rates well in advance of the holiday season.

By Sarah Zimmerman • Nov. 4, 2021

Wayfair's sales fall nearly 20% as consumers shift spending

The retailer benefited from selling online and in an in-demand category during the pandemic. But it may be at a disadvantage as shoppers return to stores.

By Caroline Jansen • Nov. 4, 2021