Dive Brief:
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Jos. A. Bank and Men's Wearhouse have introduced a buy online, pickup in-store option for customers, according to an announcement from parent company Tailored Brands.
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Customers can now order items online and pick them up at their selected location after presenting an ID and email confirmation to a store associate. For curbside pickup, shoppers must call the store upon arrival and a store associate will deliver the purchase, according to the company email.
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Shoppers can pick up purchases up to seven days after it is fulfilled, and store pickup is free with no minimum order amount, per the company email.
Dive Insight:
Jos. A Bank and Men's Wearhouse join a growing list of retailers recently implementing or refining BOPIS services including At Home, Ralph Lauren, Target, Walmart and Tractor Supply. Experts say this summer is the time for retailers to test their BOPIS operations before the holiday shopping season is underway.
Before the coronavirus pandemic, Tailored Brands, which owns Men's Wearhouse, Jos. A. Bank, Moores Clothing for Men and K&G, had experienced financial difficulties. Revenue for the Tailored Brands had declined by around 5.6% over the past two years. Then, in January, the retailer sold off the Joseph Abboud brand for $115 million in an effort to expand the brand internationally and for Tailored Brands to pay down debt.
Tailored Brands felt the impact of the temporary closure of nonessential retailers, compounded with business and occasion apparel effectively being put on pause as the United States was placed on lockdown and a large portion of employees across industries found themselves suddenly working from home. Men's Wearhouse missed an interest payment on bonds in July. Later that month, Tailored Brands stated that it had identified up to 500 stores for potential closure and announced that it was cutting corporate staff by 20%.
In early August, Tailored Brands filed for Chapter 11 bankruptcy, and stated that it wants to emerge with a "viable and feasible business" as its brands continue to serve customers while going through restructuring.
