Operations


  • A cityscape of skyscrapers and commercial buildings around State Street Bridge in Chicago.
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    tunart via Getty Images
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    Shoplifting on the rise this year, report shows

    Two widely different sets of FBI data underscore the need for better information on theft, however, according to Council on Criminal Justice researchers. That includes better reporting from retailers.

    By Nov. 20, 2024
  • Lowe's storefront
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    Courtesy of Lowe's
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    Lowe’s prepping for ‘what may be coming from the administration’ on tariffs

    The retailer said it diversified its supply chain after Trump’s first tariffs, but that 40% of its assortment is sourced abroad and more levies would add costs.

    By Nov. 19, 2024
  • Trendline

    Inside retail supply chains

    Companies looking to curry favor with customers, trim logistical expenses and improve efficiency, are reorganizing operations.

    By Retail Dive staff
  • An associate stocks a shelf at a Home Depot
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    Brandon Bell / Staff via Getty Images
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    Home Depot will leverage experience to tackle tariffs

    The home improvement retailer plans to take a "differentiated" approach built on its previous efforts to navigate higher duties.

    By Philip Neuffer • Nov. 19, 2024
  • Wolverine World Wide's new global innovation hub in Boston, Massachusetts.
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    Courtesy of Wolverine Worldwide
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    Wolverine World Wide debuts global innovation hub in Boston

    The company is building out its corporate workspaces as a way to attract talent and encourage creativity as it goes through a strategic transformation.

    By Tatiana Walk-Morris • Nov. 19, 2024
  • Exterior of a Barnes & Noble in Washington, D.C.
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    Kaarin Moore/Retail Dive
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    Take a look inside the new Barnes & Noble in Washington, D.C.

    The bookseller is going through a growth spurt, with plans to open nearly 60 stores through the end of this year. 

    By Nov. 19, 2024
  • People milling about in front of a store, with trees on each side.
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    Daphne Howland/Retail Dive
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    REI changes policy to stop serial returners

    The outdoor gear cooperative said other tactics to curb the misuse of its returns policy by a small number of members were ineffective.

    By Nov. 18, 2024
  • A Perigold room with a staircase in the background.
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    Courtesy of Perigold
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    Perigold plans more store openings in 2025

    The retailer, which is part of Wayfair’s portfolio, will open a Houston location in the spring featuring furniture, decor, lighting, kitchen, bath and tile products.

    By Howard Ruben • Nov. 18, 2024
  • The entrance to a downtown mall, with people walking by.
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    Daphne Howland/Retail Dive
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    Auction of struggling San Francisco Centre mall postponed

    The property, previously anchored by a Nordstrom flagship that left last year and now more than $625 million in default, was set to be sold Thursday.

    By Nov. 18, 2024
  • A 670,500-square-foot, e-commerce center for Ulta Beauty.
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    Retrieved from Clayco on October 23, 2024
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    Ulta Beauty bets big on market fulfillment center model

    As part of its supply chain transformation, the beauty retailer is retrofitting some of its regional distribution centers with automation upgrades.

    By Alejandra Carranza • Nov. 18, 2024
  • Yeti unveils New York flagship store on April 4.
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    Courtesy of Yeti Holdings, Inc.
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    Yeti, E.l.f. Beauty and others prep supply chains for Trump tariffs

    Some businesses are planning more production outside of China or mulling price increases. Others are maintaining the status quo.

    By Max Garland • Nov. 18, 2024
  • Closeup of a storefront sign.
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    Daphne Howland/Retail Dive
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    Column

    The Weekly Closeout: Target extends store hours for the holidays, Nuuly launches ‘The Thrift Shop’

    The mass merchant will be open from 7 a.m. to midnight from Nov. 30 to Dec. 23, while the subscription company debuted a perk for discounted styles.

    By Retail Dive Staff • Nov. 15, 2024
  • The interior of Brilliant Earth's Nolita showroom, featuring jewelry display cases.
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    Courtesy of Brilliant Earth
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    Brilliant Earth opens first street-level store in New York City

    Located in the Nolita neighborhood, the showroom features a try-on bar and a dedicated space for bridal and fine jewelry appointments.

    By Howard Ruben • Nov. 15, 2024
  • The Kate Spade logo is seen on a storefront.
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    Drew Angerer/Getty Images via Getty Images
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    Tapestry and Capri terminate merger agreement

    After losing a lawsuit against the FTC, both companies agreed to cancel the deal, calling the legal process “uncertain and unlikely to be resolved.”

    By Laurel Deppen • Nov. 14, 2024
  • Exterior of Amazon Fresh store with banner reading "Grand Opening August 22, 8 AM"
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    Courtesy of Amazon
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    Amazon Fresh expansion continues as chain opens long-awaited stores

    The company confirmed the opening of eight stores across five states and will continue to selectively add locations based on consumer response.

    By Peyton Bigora • Nov. 14, 2024
  • A display of Grove Collaborative's rebranded products.
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    Courtesy of Grove Collaborative
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    Grove doubles down on DTC, will ditch brick-and-mortar partnerships

    The sustainability-focused consumer products brand said that selling through retail stores generated few sales and has been “consistently unprofitable.”

    By Nov. 13, 2024
  • A Sephora store in Australia.
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    Courtesy of Sephora
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    Sephora opens final location in Australia store expansion

    The beauty retailer, which debuted three stores in the country this fall, said the locations reflect its passion for experiential retail.

    By Nov. 13, 2024
  • ThredUp apparel.
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    Courtesy of ThredUp
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    ThredUp focuses on social commerce with new hire

    The apparel reseller tapped Danielle Vermeer, co-founder and CEO of Teleport, for the newly created position. 

    By Tatiana Walk-Morris • Nov. 13, 2024
  • Exterior of BJ's Wholesale Club store
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    Courtesy of BJ's Wholesale Club
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    BJ’s names new chief operations officer, chief supply chain officer

    The promotions follow the resignation of Jeff Desroches, the company’s former chief operations officer.

    By Peyton Bigora • Nov. 13, 2024
  • A headshot of a blonde person on a white background.
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    Courtesy of REI
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    REI taps former Sephora, Williams-Sonoma exec for chief marketer

    Abigail Jacobs will oversee all marketing functions at the outdoor retailer, which has struggled to return to profitability in recent years.

    By Nov. 12, 2024
  • Shoppers walk through a mall during the holiday season.
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    Brendan Hoffman / Stringer via Getty Images
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    October retail hiring hit a low not seen since before the pandemic

    Actual seasonal job gains may fall below 2023 numbers but slightly surpass 2022 numbers, analysis from Challenger, Gray & Christmas indicates.

    By Carolyn Crist • Nov. 12, 2024
  • Instacart's Carrot Tags
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    Courtesy of Instacart
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    Grocers continue to add electronic shelf label software

    Aldi, Gelson’s and Hornbacher’s have deployed Instacart's pick-to-light capability in stores.

    By Catherine Douglas Moran • Nov. 12, 2024
  • A self-checkout station at a Metropolitan Market store in Mercer Island, Washington.
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    Jeff Wells/Retail Dive
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    How retailers are making it harder to shop, just in time for the holidays

    Thwarting customers, in stores or online, isn’t any way to make a sale.

    By Nov. 12, 2024
  • The indoor mall entrance of the Von Maur department store at South Hills Village in November, 2024
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    Permission granted by Von Maur
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    Von Maur opens first store in Pennsylvania

    The family-owned department store chain plans to open its first store in North Dakota next year and is investing $100 million to renovate its existing stores.

    By Nov. 11, 2024
  • Woman making a mobile payment at a clothing store
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    Hispanolistic via Getty Images
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    Sponsored by Adyen

    How to turn payments into a competitive advantage

    Businesses should broaden how they view their choice of payment provider to simultaneously contain costs while also leveraging innovation to improve efficiency and better engage and serve customers.

    Nov. 11, 2024
  • An Amazon MK30 drone flies in the air.
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    Retrieved from Amazon on November 07, 2024
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    Amazon launches same-day drone delivery in Arizona city

    Customers near the company’s Tolleson facility can get thousands of items delivered by air, but there are limitations.

    By Max Garland • Nov. 8, 2024